Yanchao Reviews 

137
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the professionalism and helpfulness of the staff, who are often described as caring and responsive. Reviewers frequently mention the fast and reliable delivery service, with packages arriving on time and in excellent condition. Many people appreciate the competitive and affordable pricing, often noting significant savings compared to other services, making it a highly recommended option for their shipping needs. However, some customers also noted that pricing might not always be the cheapest for very small packages or specific high-value items, or compared to other agents in certain situations, suggesting that value can vary based on shipment specifics.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and affordable shipping.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting its helpfulness,... See more

Price

Customers had positive experiences with price, often highlighting affordable rates and competitive pricing... See more

Service

Users describe positive interactions with service, highlighting its reliability, speed, and helpfulness, with... See more

Staff

People report positive experiences with staff, highlighting their responsiveness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used Gonest as my shipping agent in China multiple times, and they’ve been nothing short of amazing. Communication is fast and clear, they always send detailed updates, and they handle everyt... See more

Rated 5 out of 5 stars

Amazing Quality at a competitive and remarkable price point. The best customer service i have experienced when buying from China to the UK, fast, reliable, efficient. The shipping speeds were the best... See more

Rated 5 out of 5 stars

This is not a paid review neither was I forced to do this Rating.. I am basically doing this because I was satisfied with the services of Gonest. they shipped my goods down to the uk in good condition... See more

Company replied

Rated 5 out of 5 stars

The best shipping company ever, if you are hesitant about using them just reach out to their customer service they are so helpful. Better pricing than most of other companies out there. I love them so... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

137 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(137)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Gonest agent that handles my…

The Gonest agent that handles my packages is just awesome. My experience has been fulfilling as she always update me on every step till my packages get to me in UK. Their professionalism is the best among the lots.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Best agent there is

Best agent there is, the shipping are faster and cheaper, the customer support is amazing, they are always ready to help you

9 October 2025
Unprompted review
Rated 5 out of 5 stars

The best shipping agent

The best shipping agent, definetly using again there were questions but the support team resolved everything, and the support man has a cool finger

3 October 2025
Unprompted review
Rated 5 out of 5 stars

I recently had a package delivered from gonest

I recently had a package delivered from China through Gonest, and I’m really impressed. The shipping was faster than expected, and I was able to track my package easily. Everything arrived in perfect condition, well-packed, and without any issues at delivery. Best of all, the prices are extremely affordable compared to other services. Reliable delivery at a great price – definitely recommended!

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Shipping agent

they got the job done efficiently and let me know about things that may affect shipping in advance thier whatsapp is also very helpful

22 September 2025
Unprompted review
Rated 4 out of 5 stars

9/10 …

I rate your services 9/10 very good communication, package arrived in time snd no damages I was very happy, I hope someday I can order again when you can ship many branded items

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Gonest is the GOAT

I love how easy this service is to use! I can still access all my fav products on taobao and not worry about damage or shipping times. I’ve used them multiple times so far and I haven’t had any problems or delays.

22 September 2025
Unprompted review
Rated 1 out of 5 stars

Where is my refund

I am writing this to warn shoppers and in hopes they finally resolve my issue. I found them on Tiktok advert and made some purchases.

They were previously named PandaDSC (pc.pandadscdotcom) and I hade multiple orders with them and they didn't ship all my items and may issues and they have not refunded me and I have chased via email and whatsapp. They then changed their name to another company before being gonest.cn

I simply want all my money back from Alipay. User 1103562

22 January 2025
Unprompted review
Rated 1 out of 5 stars

No good reason for the price to

No good reason for the price to

20 September 2025
Unprompted review
Yanchao logo

Reply from Yanchao

Hello, if you have any questions about transportation prices, please feel free to contact our customer service team.

Our freight charges are open and transparent, calculated strictly based on the actual weight. You can also check estimated costs anytime using the shipping fee calculator on our website.

For further assistance, please reach out to one of our customer service representatives — we’re happy to help!

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