Fantastic experience from initial booking through to returning the car. Good team of staff. Car was perfect, a tidy little runabout, perfect for parking and inner city driving ( this was m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ditto many other reviews, really great staff, super fast, efficient, humorous even. The car was older but drover well, clean, did the job perfectly. Far cheaper than competitors and if anything better... See more
Second time hiring from Yes Rentals - very professional, car hire very reasonably priced. In a great location, on bus route from Onehunga where I was staying. Staff very kind, and allowed me to take t... See more
Company replied
Hi Team, Had wonderful experience collecting Car from your ground staff RAN & he did good job up upgrading Car. RAN seems to be very customer friendly & courteous, thank you!
Company details
Written by the company
Yes Rentals is the fastest growing car rental in New Zealand. Our staff team shaped from a group of people who love to travel and love life, Yes Rentals adheres to the service concept of treating every customer with the most professional and enthusiastic attitude, and insists on providing the most complete and cost-effective car rental experience for every traveler. Since its inception, Yes Rentals has been receiving positive feedbacks from every customer. All our stores are located around the airport area, which helps the pick-up and return process convenient and efficient. The multilingual customer service, 7/24 hour emergency assistance line, unlimited kilometers, no hidden cost, and zero risk insurance package are always there to support you throughout your trip. New Zealand is a beautiful place for you to enjoy and welcome to drive around to experience the world of natural. We look forward to seeing you in our Yes Rentals store. For no-nonsense NZ car hire at a fair price, trust Yes Rentals. Yes Rental is looking forward to seeing you!
Contact info
152 orchard road, 8053, Christchurch, New Zealand
- +64 34202878
- info@yesrentals.co.nz
- yesrentals.co.nz
4.1
Great
223 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 43% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from YES RENTALS
Thank you so much for your nice 💕❤feedback!🚗。。。
We look forward to welcoming you back on your next trip to Queenstown!🚗。。。
Warm regards,
The Team at Yes Rentals Queenstown
The service is so good
The service is so good! Definitely will cone back again!
26 May 2026
Unprompted review
Reply from YES RENTALS
Thank you so much for your nice 💕❤feedback!🚗。。。
We look forward to welcoming you back on your next trip to Queenstown!🚗。。。
Warm regards,
The Team at Yes Rentals Queenstown
Lily at Yes Rentals was extremely…
Lily at Yes Rentals was extremely helpful when we picked up our rental car. She spent time also helping sort out our phone and directions to our motel. I would certainly recommend Yes Rentsls an Lily to other customers.
23 May 2026
Unprompted review
Reply from YES RENTALS
Dear customer,
Thank you so much for your wonderful review! We're thrilled to hear that Lily was extremely helpful during your pickup and took the time to assist you with your phone and directions to your motel.
Going the extra mile to make sure our customers feel supported and confident on the road is something we truly value, and Lily exemplifies that every day. She will be absolutely delighted to know that you appreciated her efforts.
Thank you for recommending both Yes Rentals and Lily to other customers – that means the world to us.
We would love to welcome you back on your next visit to Queenstown. Safe travels and warm regards,
Yes Rentals Queenstown Branch Team
Rent here if you want to drive a Toyota from 2012
We rented a small suv and thought from the photo that it would be a Mazda. It was a 2012 Toyota Aqua. It rattled and had no power and is sluggish uphill, it is noisy and luggage space. These are the cars YES rental has!
The one we drove had a damaged passenger window, we had to open it to see out and check traffic coming from the left. So dangerous!
Do not drive this car in snowy or fog conditions, it is a death trap.
The lady said sorry about the condition of the car when we returned it, but honestly they give zero customer service and it’s apparent they’ll never change. Can not recommend this car rental company. Stay away!
22 May 2026
Unprompted review
Reply from YES RENTALS
We're very sorry, but we don't have any relevant experience regarding this matter. If you are our customer, please email us at info@yesrentals.co.nz.
The car was in good condition and…
The car was in good condition and clean. Pick-up didn’t take long, which was great after a long flight.
13 May 2026
Unprompted review
Reply from YES RENTALS
Thank you for the great feedback!
After a long flight, a quick pickup makes a big difference — glad the car was ready, clean, and in good condition for you 😊
Hope to welcome you back to Yes Car Rentals Christchurch next time you need a Christchurch Airport car rental 🚗
Thank you very much
Thank you very much , lovely experience with the 8 seater van. Customer service was awesome 🙌🏽 easy To drive and very affordable.
20 May 2026
Unprompted review
Reply from YES RENTALS
Dear customer,
Thank you so much for your wonderful review! We're thrilled to hear that you had a lovely experience with our 8-seater van.
It's great to know that you found it easy to drive and very affordable – that's exactly what we aim for, especially for families or groups traveling together. We're also delighted that our customer service made a positive impression on you.
Thank you for choosing Yes Rentals Queenstown Branch. We truly appreciate your kind words and would love to welcome you back on your next visit to Queenstown!
Safe travels and warm regards,
Yes Rentals Queenstown Branch Team
Thank you for your great service
Thank you for your great service. Shout out to Nancy.
14 May 2026
Unprompted review
Reply from YES RENTALS
Thank you so much for your nice 💕❤feedback!🚗。。。
We look forward to welcoming you back on your next trip to Queenstown!🚗。。。
Warm regards,
The Team at Yes Rentals Queenstown
Reply from YES RENTALS
Thank you so much for your nice 💕❤feedback!🚗。。。
We look forward to welcoming you back on your next trip to Queenstown!🚗。。。
Warm regards,
The Team at Yes Rentals Queenstown
Very good cars and good service.
12 May 2026
Unprompted review
Reply from YES RENTALS
Thank you so much for your nice 💕❤feedback!🚗。。。
We look forward to welcoming you back on your next trip to Queenstown!🚗。。。
Warm regards,
The Team at Yes Rentals Queenstown
Great Professional Service.
13 May 2026
Unprompted review
Reply from YES RENTALS
Thanks!
Really glad to hear you enjoyed the professional service 😊 We appreciate your feedback and hope to see you again next time!
Yes Rentals Auckland Branch.
Easy to book
Easy to book, quick response with airport pickup and the vehicle worked as it should. Can't ask for much more.
12 May 2026
Unprompted review
Reply from YES RENTALS
Thank you so much for your nice 💕❤feedback!🚗。。。
We look forward to welcoming you back on your next trip to Queenstown!🚗。。。
Warm regards,
The Team at Yes Rentals Queenstown
Super easy pick-up
Super easy pick-up. Staff were nice, and the car was clean enough that we could just jump in and go.
8 May 2026
Unprompted review
Reply from YES RENTALS
Thanks for the great feedback!
That’s exactly what we love to hear
Glad we could help make the start of your trip nice and smooth 😊
Hope to see you again at Yes Car Rentals Christchurch next time you need a Christchurch car rental 🚗
Very good customer service
Very good customer service, please book via yes rental, you won’t regret. Thank you.
9 May 2026
Unprompted review
Reply from YES RENTALS
Thank you so much for your nice 💕❤feedback!🚗。。。
We look forward to welcoming you back on your next trip to Queenstown!🚗。。。
Warm regards,
The Team at Yes Rentals Queenstown
Scam
Scam. Charged an extra $45 weeks after the rental for dropping off an hour early. Avoid!
7 May 2026
Unprompted review
Reply from YES RENTALS
We’re sorry to hear you feel this way. The additional charge was not for returning the vehicle early, but related to the after-hours/drop-off arrangement and the applicable terms of the rental.
We understand unexpected charges can be frustrating, and we’re happy to review the details of your booking again if you contact us directly with your rental agreement number.
We always aim to be transparent with our customers and appreciate the opportunity to clarify any misunderstanding.
The car was great
The car was great, there was no issues with it and we had a great time traveling around Queenstown. The shuttle service is also well appreciated and on time.
2 May 2026
Unprompted review
Reply from YES RENTALS
Dear customer,
Thank you so much for your kind review! We're thrilled to hear that the car was great and that you had no issues during your time traveling around Queenstown.
It's also wonderful to know that our shuttle service was well appreciated and arrived on time – we understand how important reliable transfers are, especially when you're eager to start your adventure.
We truly appreciate you choosing Yes Rentals Queenstown Branch, and we're so glad we could contribute to a great travel experience. We would love to welcome you back on your next visit to Queenstown!
Safe travels and warm regards,
Yes Rentals Queenstown Branch Team
Great service!
2 May 2026
Unprompted review
Reply from YES RENTALS
Thank you so much for your nice 💕❤feedback!🚗。。。
We look forward to welcoming you back on your next trip to Queenstown!🚗。。。
Warm regards,
The Team at Yes Rentals Queenstown
Great experience
2 May 2026
Unprompted review
Reply from YES RENTALS
Thank you so much for your nice 💕❤feedback!🚗。。。
We look forward to welcoming you back on your next trip to Queenstown!🚗。。。
Warm regards,
The Team at Yes Rentals Queenstown
Good car and will recommend to everyone.
20 April 2026
Unprompted review
Reply from YES RENTALS
Thanks!
Great to hear you enjoyed the car and would recommend us to others. We truly appreciate it and look forward to seeing you again!
Yes Rentals Auckland Branch.
Everything was smooth
Everything was smooth. Car was petrol efficient, friendly service, worth the price.
13 April 2026
Unprompted review
Reply from YES RENTALS
Thanks!
Happy to hear everything went smoothly and that you found the car fuel-efficient and great value. We’d love to welcome you back for another trip!
Yes Rentals Auckland Branch.
A perfect choice during the petrol crisis!
My son and I hired a Toyota Aqua for two weeks leading up to Easter 2026. The cars wasn't in pristine condition but who cares . The hybrid was cheap to hire and amazingly super low on the fuel consumption. Considering the fuel crisis at the moment it was a perfect choice. Thanks to Mai and the team at Yes Rentals in Queenstown for looking after us!
Cheers, Will & Kim
5 April 2026
Unprompted review
Reply from YES RENTALS
Dear Will & Kim,
Thank you so much for your fantastic review! We're delighted to hear that you and your son had a great two-week adventure with us leading up to Easter 2026.
We love your attitude – "who cares!" – because you're absolutely right. While we always strive to keep our fleet clean and roadworthy, our priority is providing reliable, affordable, and fuel-efficient vehicles that get the job done. We're so glad the Toyota Aqua delivered on that front, especially with the current fuel crisis. It's wonderful to know it was the perfect choice for your travels.
A special thank you for mentioning Mai – she will be so happy to hear that she and the team looked after you well. We'll be sure to pass along your kind words.
Thank you again for choosing Yes Rentals Queenstown Branch, Will & Kim. We truly appreciate your positive spirit and would love to welcome you both back on your next trip to Queenstown.
Cheers and safe travels,
Yes Rentals Queenstown Branch Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.