While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, efficiency, and professionalism, highlighting their quick and to-the-point assistance. Many users appreciate the excellent products, noting that they are well-built and reliable, making it easy even for novices to create functional websites. The support team is often described as outstanding, providing fast responses and effective solutions, with some customers mentioning that issues were resolved quickly and competently. However, some people were dissatisfied with the product support, reporting that replies were slow or non-existent, leading to frustration and delays. A few customers also mentioned that the support system could be problematic, with issues like being pushed to the back of the line after responding to a ticket or support agents not taking ownership of problems. There were also instances where customers felt that the plugins had functional deficiencies or that technical assistance was repeatedly ignored.

What people talk about most

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the support team for being... See more

Product

Users describe ambiguous interactions with product. Many reviewers praise the high quality and reliability of... See more

Staff

People report positive experiences with staff. Customers consistently praise the team as patient, kind, and... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the great quality service, fast... See more

Website

Customers consistently note ambiguous experiences with website functionality. Many reviewers praise the ease... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been an agency customer of a variety YITH WordPress Plugins for over a decade. The Plugin support has always been fast and the very few tickets I had to create were resolved quickly. The tickets... See more

Rated 5 out of 5 stars

I have been using YITH Woocommerce plugins across a number of sites now for the past 5 years. They always work well and any issues are resolved quickly and well by their support team. Knowing YITH plu... See more

Rated 5 out of 5 stars

Excellent products and outstanding support. Thanks to Yith, even a novice like me can create a well-functioning website. The only criticism I can think of is that plugins are sometimes a bit ri... See more

Rated 5 out of 5 stars

Th plugin I bought was YITH Request a quote, it worked as it should but I had some issues with the theme and the way I had set it up. Their support was fantastic, swift and to the point. Awesome, not... See more


Company details

  1. Software company

Written by the company

WE ARE THE WORLD’S LEADING INDEPENDENT COMPANY IN THE DEVELOPMENT OF WOOCOMMERCE PLUGINS


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Their plugins are okay but too expensive

Their plugins are okay but nothing special however they are way too expensive for what they do.

You can get good alternatives for significantly less money.

They also update their plugins every month with very minor changes and adjustments and sometimes I don't believe there has been any changes. This is to try and get you to renew as soon as possible.

We are stopping using their plugins because of these practices.

UPDATE
I understand that WooCommerce updates every month but this doesn't mean changes are made to their plugins every month other than to confirm they still work with WooCommerce.

We don't want new features, we want you to charge a reasonable price for the current features. We had multiple plugins and to renew these every year would cost three times as much as switching to an alternative provider so that is what we are doing.

You're plugins are okay but they are definitely not worth the very high prices.

15 June 2024
Unprompted review
YITH logo

Reply from YITH

Hi Rob,
and thanks for sharing your feedback. We update our products on a regular basis to make sure they are compatible with the latest versions of WordPress and WooCommerce. As you know WooCommerce releases an update every month and we work hard to make sure this is always done on time to prevent any issues from occurring on our customers' sites. If we did not do that, any even small update of WooCommerce could potentially damage your site if our plugins are not updated, and this would be in unacceptable. Also, we would be really happy to hear your feedback about any product enhancements you feel to recommend, we always listen to our customers' feedback, value it a lot and make sure the most relevant and useful ones are always included in the major product updates that we schedule on every product. Please, feel free to contact us through our contact form to share your valuable feedback, we'll be happy to hear that.

UPDATE: thanks for your feedback Rob. About the prices, we understand that if you have multiple plugins it can be a significant investment, but prices are not determined without a reason, we make sure we offer quality besides prompt support and regular updates to guarantee your store's security. In case you need to buy multiple plugins, however, we always invite you to contact us through our site, we're always happy to check if any custom offer can be applied to your purchase. 🙂

Rated 5 out of 5 stars

YITH Support is excellent

YITH have become my WordPress plugin publisher of choice. The plugins work well and the support is excellent. Last week I installed the recently improved YITH Advanced Reviews plugin to get customer product reviews on a WooCommerce website. The plugin works well but I had a few changes I wanted to make and asked YITH support how to do this. Support response was fast and not only did they tell me how to make these tweaks, they implemented them for me too.

12 June 2024
Unprompted review
Rated 5 out of 5 stars

Great and fast support

I had some special requirements to implement their multi currency plugin into my website. Therefore, I contacted support and got fast and precise answers. Exactly what I'm expecting of a support team. Thank you!

5 June 2024
Unprompted review
Rated 5 out of 5 stars

give the guy a raise

I had the pleasure of contacting customer support and Alberto was so helpful, he sent me a custom code to fix the theme compatibility. Nothing is impossible. Lots of love and kisses from Emily Can Ltd :)

5 June 2024
Unprompted review
Rated 5 out of 5 stars

I had a problem with an import feature…

I had a problem with an import feature on a Yith plugin. An update to the plugin I was importing from had broken the facility. I contacted the Yith team who fixed the issue promptly and tested it. It was an excellent and swift service. Great support!

27 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing support

If your looking for a great plugin company that will be there when questions come up then YITH is for you. The support team is amazing, helping me fix a formatting issue with the rewards message. I will be using YITH for any future plugin that I can.

20 May 2024
Unprompted review
Rated 5 out of 5 stars

Yith Plugins is one of the best…

Yith Plugins is one of the best companies. Honestly, whenever I need new functionality for my website, I check to see if Yith does it first. They have very well-written plugins that allow as much customization as you need without being bloated or confusing.

Plus, their support is top-notch.

20 May 2024
Unprompted review
Rated 5 out of 5 stars

Great support

I needed some extra functionality for a YITH plugin to acheive what I needed it to and the Support Team was great at providing a solution. It's a recommendation from me!

17 May 2024
Unprompted review
Rated 5 out of 5 stars

A true powerhouse for WooCommerce extensions

A very trustworthy provider of professional extensions/plugins for Woocommerce. We have always liked to use the Subscription Extension and the Pre-Order Extension among others. The company is based in Europe, which always simplifies the use for European stores. For questions in advance (pre-sale) or in the case of support, the vendor is always very helpful and flexible. We are very satisfied with the extensions from YITH and know of no other plugin developer that specializes so much in WooCommerce. with our support requests, I have always had the feeling with our support requests that the YITH support team is really interested in finding a suitable solution for us. and if we overlooked something in the documentation, we still received friendly advice and were shown the right individual solution path. Clearly a recommendation for all WooCommerce store operators who are looking for one or the other special solution.

15 May 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look