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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, efficiency, and professionalism, highlighting their quick and to-the-point assistance. Many users appreciate the excellent products, noting that they are well-built and reliable, making it easy even for novices to create functional websites. The support team is often described as outstanding, providing fast responses and effective solutions, with some customers mentioning that issues were resolved quickly and competently. However, some people were dissatisfied with the product support, reporting that replies were slow or non-existent, leading to frustration and delays. A few customers also mentioned that the support system could be problematic, with issues like being pushed to the back of the line after responding to a ticket or support agents not taking ownership of problems. There were also instances where customers felt that the plugins had functional deficiencies or that technical assistance was repeatedly ignored.

What people talk about most

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the support team for being... See more

Product

Users describe ambiguous interactions with product. Many reviewers praise the high quality and reliability of... See more

Staff

People report positive experiences with staff. Customers consistently praise the team as patient, kind, and... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the great quality service, fast... See more

Website

Customers consistently note ambiguous experiences with website functionality. Many reviewers praise the ease... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been an agency customer of a variety YITH WordPress Plugins for over a decade. The Plugin support has always been fast and the very few tickets I had to create were resolved quickly. The tickets... See more

Rated 5 out of 5 stars

I have been using YITH Woocommerce plugins across a number of sites now for the past 5 years. They always work well and any issues are resolved quickly and well by their support team. Knowing YITH plu... See more

Rated 5 out of 5 stars

Excellent products and outstanding support. Thanks to Yith, even a novice like me can create a well-functioning website. The only criticism I can think of is that plugins are sometimes a bit ri... See more

Rated 5 out of 5 stars

Th plugin I bought was YITH Request a quote, it worked as it should but I had some issues with the theme and the way I had set it up. Their support was fantastic, swift and to the point. Awesome, not... See more


Company details

  1. Software company

Written by the company

WE ARE THE WORLD’S LEADING INDEPENDENT COMPANY IN THE DEVELOPMENT OF WOOCOMMERCE PLUGINS


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great plugins. Great support. Great team.

1. Fast service/support, they reply in less than 24h. Comprehensive solutions and recommendations. If it is something they can/is their responsibility to solve, usually they solve in 24h.
2. Always positive, it is a pleasure to collaborate with them.
3. They are interested in solving the situations and do their best.
4. Plugins have yearly subscription. For me it is important because they are not abandoned. The plugins are always updated and have comprehensive support. I prefer plugins with yearly subscription for these reasons.
5. Many other reasons.
Thank you!

11 September 2024
Unprompted review
Rated 5 out of 5 stars

This is a great company

This is a great company. Their code is solid and when I have had issues or needs they a have responded quickly with easy to implement solutions. I highly recommend them.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product, outstanding support

When I had a problem integrating the plugin with my Divi theme, support replied within 1 working day with a working solution. Highly recommend this filter - the modal mobile implementation is very, very slick.

9 September 2024
Unprompted review
Rated 5 out of 5 stars

Every time I have some problems with my…

Every time I have some problems with my lack of knowledge of php and usage and others, YITH team always helped me with the best.

I love how they work and help me and others.

Thank you so much.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful

Yith always respond quickly to any issues, investigating individual circumstances and and providing solutions. You can rely on them to be helpful.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Solid WordPress Plugin Company

I've used YITH products for almost as long as I've used WordPress, and they've been great to work with. Their plugins are solid and when there are issues, they offer support with urgency. I really appreciate companies that act like a partner and YITH is one of those!

12 August 2024
Unprompted review
Rated 5 out of 5 stars

Using YITH for afew plug-in functions

Using YITH for afew plug-in functions. One that I most use is the add ons. Love the support team- they helped me customize afew features that I wanted to change.
Very happy with the company and with the plugins

12 August 2024
Unprompted review
Rated 5 out of 5 stars

Great product & service

I’ve used Yith Themes for a number of years. They are very professional, quick to respond to enquires and extremely helpful. I would recommend utilizing Yith Themes.

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Stylish plugins with good customization options and superb support

I use several paid plugins by YITH to accentuate a woocommerce store -- waiting list for sold out products, save for later cart add on and I'm just starting to use advanced reviews. They are very stylish and have a good range of options and customizations. The YITH dashboard works well to manage all the settings, including the ability to send response emails automatically when certain conditions are met. When I've had any issues, their support has been fast to respond and help. I've made feature requests that have been added in an update and others that have been handled with snippets, so that's been awesome! :)

1 August 2024
Unprompted review

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