Y Live Community (previously PopulusLive) Reviews 5,926

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 441 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the interesting and easy-to-complete surveys that offer good value for money. Many customers appreciate the straightforward payment process, with earnings automatically sent directly to their bank accounts once the £50 threshold is reached, and payments are consistently on time. The platform is described as easy to navigate and reliable, making it a rewarding experience for those looking to earn extra cash. However, some people mentioned experiencing issues with account access or suddenly stopping receiving surveys once they approached the payment threshold. A few other people also felt that they were timed out of surveys after spending considerable time answering questions, or that surveys became impossible to complete.

What people talk about most

Payment

Users describe positive interactions with payment, with many reviewers consistently reporting prompt and... See more

User experience

Consumers find the user experience to be positive, with many reviewers describing the surveys as interesting,... See more

Website

Reviewers express high satisfaction with the website, frequently describing it as excellent and one of the... See more

Value for money

Clients share positive opinions on value for money, with many reviewers finding the rewards fair for the time... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent and one of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with Y live community for several years now. I have completed dozens of surveys for them during that period, and earned quite a few monetary rewards in the process. The rewards are... See more

Rated 5 out of 5 stars

Great way to earn money. Interesting surveys for the most part, simple to understand the questions, and very easy to complete. Excellent response to queries. Payment automatically sent directly to y... See more

Rated 5 out of 5 stars

As others have said, this is the best and fairest survey company. It is slightly annoying answering a bunch of questions at first and then being declined. However, they do sometimes have parameters se... See more

Rated 5 out of 5 stars

This is a fun, but important thing for me to do, as i understand that it helps to give a true exerience of real life values and experiences. I like and trust the Y Live Community and like that i have... See more


Company details

  1. Market researcher

Written by the company

Y Live (previously PopulusLive) We are the online community that allows you to earn £s in return for your time completing surveys. As a member, you will be financially rewarded for participating in our surveys and enjoy several other benefits. Y Live community members have received more than £15 million in incentive payouts since 2010.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6k reviews

5-star
4-star
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1-star

Replied to 71% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

AVOID Y LIVE SURVEYS LIKE THE PLAGUE

Things started off great. Completed the odd survey here and there, quickly built up the 50 points required to exchange for £50. Received payment fine. Then the surveys got impossible to complete. I'd sit there for 20 minutes doing a survey only for the last question to fail.
BUT HERES THE WORST PART.....
I built up 50 points again which took me about 6 months to do, and then i unsubscribed from the constant barrage of emails i was getting from them. They were non stop, and it was pointless trying to complete any surveys because they kept failing and it would take me weeks to just get 2 or 3 points. I contacted Y Live to ask where my £50 payment was back in december and they tried blaming me for not receiving the payment because i unsubscribed to their emails. (that is not an excuse). I tried to log in, but it wont let me, i tried to reset password and I get a message saying they have sent me a password reset email (THEY HAVNT). I emailed them again, and they said they would pay me by cheque as early as possible. It is going on for 3 months now and I have received no payment. THEY SIMPLY WILL NOT ANSWER ANY EMAILS EITHER. There is no contact telephone number for them (i wonder why)

EVERYONE AVOID Y LIVE LIKE THE PLAGUE. YOU WILL SPEND HALF YOUR LIFE TRYING TO BUILD UP TO 50 POINTS ONLY FOR THEM NOT TO PAY YOU AND NOT ANSWER YOUR EMAILS

20 February 2026
Unprompted review
Rated 5 out of 5 stars

A very reliable survey website

I have been using Y Live for a while and it is a very trustworthy website, especially when comparing it to others. I usually get the £50 every 2-3 months into my bank and they always pay on time (around the 10th of the month). I don't understand how other reviewers have called it a scam site, when it isn't. You just need to be patient with the surveys and don't rush through them and fail attention checks.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Very genuine and honest place to be…

Very genuine and honest place to be part of as a survey panelist. Y Live always have surveys on topics that are engaging, informative and interesting to complete. Payments are nothing to be compared with other survey platforms. Rewards are very encouraging. Helpful and reliable team

26 January 2026
Unprompted review
Rated 3 out of 5 stars

Up till now absolutely interesting partaking and prompt payout, but not this month

I have always had good participation with ylive,and recommend them to friends and I've had prompt payments into my account for the few years I've been a member, yet this time no payment received/no cheque either, despite my account with them reflecting payment leaving on the first of November so essentially my ylive saying I've had the payment.But it's not gone into my bank. And trying to get an reply when I querie/reported/ this issue a few times has not been forthcoming. I will try again to send an email in the hope I get a response.

14 November 2025
Unprompted review
Y Live Community (previously PopulusLive) logo

Reply from Y Live Community (previously PopulusLive)

Hi
Please email us on info@ylive-community.com to look into this further.
Kind regards
The Y Live Team

Rated 1 out of 5 stars

Annoying

I have been using YLive for a long time now, back to the days when it was called populus or something. Yesterday i had enough.

Approx 4 surveys came through, 3 of which i got 5 minutes into before being told that i didn't qualify and then, and this happens regularly when doing a survey and out and about the page timed out right toward the end of the survey and my £3 fee is gone because you cannot load back into the survey and finish off where you were.
Of all the annoying things the survey timeouts are the most annoying and frustrating part and YLive seriously need to look into how participants can carry on where they left off when a page times out. Essentially 40 minutes of my time wasted yesterday for absolutely no reward

6 December 2025
Unprompted review
Y Live Community (previously PopulusLive) logo

Reply from Y Live Community (previously PopulusLive)

Hi
Please email us on info@ylive-community.com to look into this further.
Kind regards
The Y Live Team

Rated 1 out of 5 stars

Y Live - 'really values my participation' then snubs me.

I receive regular invitations to take part in Y Live surveys (and those of a number of other organizations).
The difference between Y Live and most others is that Y Live obtain a substantial amount of information before finally notifying the customer that he or she does not qualify for that particular survey. The result being that the customer divulges information and wastes several minutes each time for no financial benefit. I had stopped completing Y Live surveys because of this - but today, I received an email with the following introduction - "We’re excited to invite you to take part in a new research study. This project includes two short survey rounds, and we’d really value your participation." I began the survey less than 2 hours after I received the invitation. Y Live do state that when a person is rejected his or her details have been entered into a Prize Draw but there is no proof that is the case. Following this review, I received another Y Live invitation and completed 20% (7 minutes) of a survey that I was informed would take just 5 minutes (Y Live surveys always take far longer than the estimated time) before being informed that I was not eligible.

27 November 2025
Unprompted review
Y Live Community (previously PopulusLive) logo

Reply from Y Live Community (previously PopulusLive)

Hi
Please email us on info@ylive-community.com to look into this further.
Kind regards
The Y Live Team

Rated 5 out of 5 stars

I enjoy my experience with YLive not…

I enjoy my experience with YLive not only because i am paid to be a participant in their surveys but I am able to put forward my point of view. Also they have a good balance between surveys which I appreciate. I would definitely recommend this company.

23 November 2025
Unprompted review
Rated 4 out of 5 stars

Well paid surveys

Well paid, interesting surveys, payment of £50 quickly paid.
However, the initial questions can become repetitive, and means it takes longer to complete surveys than stated.
Also, it takes quite a while to build up enough points to gain a reward, would prefer if it would be possible to reach payment level with a lesser number of points.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Surveys

Great Community where they pay generously for surveys and pay out on time

21 November 2025
Unprompted review

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