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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff and teachers for being helpful, knowledgeable, and passionate, making the learning experience pleasant and supportive. The customer service is frequently highlighted as exceptional, with people appreciating the quick response times and the personalized approach, often resolving issues within 24 hours. Reviewers also find the user experience smooth and easy, with well-structured, thorough, and flexible courses that allow for self-paced learning. However, some people were dissatisfied with customer service, reporting issues with unresponsiveness, unanswered emails, and a lack of resolution for missing curriculum or non-clickable course materials. These customers experienced long waits for replies, or no response at all, leading to frustration and a negative perception of the company's support.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, friendliness, and... See more

Customer service

Consumers find customer service to be positive, with many expressing gratitude for the availability and... See more

User experience

Customers had positive experiences with user experience, finding the automated online programs and courses... See more

Product

Users describe ambiguous interactions with product, with many customers reporting issues with not receiving... See more

Response time

Clients share positive opinions on response times, with many reviewers highlighting quick assistance and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I honestly can not relate to the few negative experiences of my fellow students. Every issue i have raised was dealt with within 24 hours via the chat. The material is challenging, thorough, and... See more

Rated 5 out of 5 stars

Yogamu is an excellent resource for spiritual teachings. They have a wide variety of course to suit many of our needs for Mind, Body & Spirit Wellness. In addition their support and response teams are... See more

Rated 5 out of 5 stars

I have so much joy and enjoying the course. I purchased several courses and they gave me 1 free course because I bought more then 3 course. I am now certified Meditation teacher and Breathwork facilit... See more

Rated 5 out of 5 stars

I had a great experience with Yogamu! Their support team was incredibly helpful and patient, guiding me through the process and helping me choose the right courses for my goals. Everything was clearly... See more


Company details

  1. Yoga studio

Written by the company

We are a leading yoga and meditation school.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

261 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I love Yogamu and my instructors

I love Yogamu and my instructors. Live classes are wonderful and I don’t like when I missed it. Pritti ji guided me to achieve things I never thought I could achieve and amazed me by her skill to attend to everyone’s unique needs yet never lost the pace and class rhythm. Customer service is timely and stellar. I purchased 14 courses so far, though I am still only working on my first purchase - 200 YTT. I have always been practicing Yoga for many years but never taught before so switching the mindset to a teaching mode doesn’t come easily for me. But with encouraging person like Ravi plus I am learning from my instructors day by day, I hope to complete the 200 YTT this year. I am proud to be a Yogamu student and can’t wait to visit this beloved school and meet its people in person in the foreseeable future. 🥰🥰🥰

10 July 2024
Unprompted review
Rated 5 out of 5 stars

All the teachers are so attentive and…

All the teachers are so attentive and detailed oriented for students postures and answering all questions patiently. Everyone is so kind and considerate. My fav teachers are Priti, Ajay ,Sandhya and Karan. Love all my practices.

10 July 2024
Unprompted review
Rated 5 out of 5 stars

EXCELLENT

EXCELLENT! I always enjoy these peaceful sessions because I still have so much to learn! Thank you so much for sharing your expertise!

10 July 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely scammed by this company

Absolutely scammed by this company. All I hear from them are offers to buy more courses, etc but no response to my inquiries about a refund for the product I purchased and was wrongfully misled. Once I was in contact with someone he told me he had to go and never refunded my order or got back to me.

California phone number, but I called around 12:30 pm PST and the man said he couldn’t talk because his pregnant wife was sleeping as it was 1 am his time! — deceptive!

No customer service or response and in never even got the product/outcome I paid hundreds of dollars for. Don’t do it!

22 April 2024
Unprompted review
Yogamu logo

Reply from Yogamu

Dear Kristi Leonard,

We deeply regret to hear about your experience and sincerely apologize for any inconvenience caused. Our goal is always to provide exceptional service and support to our students.

We understand your frustration regarding the refund and the difficulties you faced in reaching our customer service. This is certainly not the standard of service we aim to provide. We are currently investigating the situation to ensure that such incidents do not occur in the future.

Our school is based in India, and many students choose us precisely because of our traditional Indian teachings and practices. We believe this authenticity is one of our core strengths, but we apologize if this led to any confusion regarding time zones and communication.

Please contact us directly so we can resolve this matter as swiftly as possible and ensure you receive the assistance and product you deserve.

Thank you for bringing this to our attention. We value your feedback and are committed to improving our services.

Rated 5 out of 5 stars

Great Customer Service and courses

I have been a part of Yogamu as a student of there various courses for the last year and since the beginning and they have been a great help whether it be a question about the course or some issue on the platforms. I want to especially thanks Ravi for always being there to help solve the issues and for being quick to respond. Dr. Vivek is a great teacher and is so knowledgable and always willing to help us understand topics further if we do not understand something.

25 April 2024
Unprompted review
Rated 5 out of 5 stars

Customer service has improved!!!

I want to thank Ravi in their customer service department so much. He handled my case in a timely and efficient manner. I was disappointed with Yogamu previously, but knowing Ravi is there puts me at ease and I may even take another YTT course with them. Knowing there is support when you may need it makes all the difference! Thank you RAVI!!! The 200 hr YTT was a great class. I took a local 200 YTT in Richmond VA as well and it was nice to have actual Indian instructors who practice yoga as a life principle even though they were pre-recorded. The knowledge is still the knowledge! THANK YOU!!!!!

9 April 2024
Unprompted review
Rated 1 out of 5 stars

Do NOT purchase courses from these ripoffs

I purchased a course bundle in November 2023, and never got access to the courses. I sent multiple emails and tried calling and leaving messages repeatedly, and they ignored every single one of my attempts to contact them for almost 4 months.
I finally got a hold of someone at the end of February of 2024 who had the audacity to tell me he was out having dinner with his family at a restaurant and wasn’t going to solve the issue for me.
It would still be a couple more weeks before they finally gave me a refund, but it was only a partial refund, which they justified by giving me access to one of the courses at that time, the end of February 2024, after I’d been trying to reach these scammers for almost 4 months, and they justified the partial refund saying that I now had access to the one course they just finally added to my dashboard.
They’re unprofessional, the customer service is horrific, and they’re scammers.

26 February 2024
Unprompted review
Yogamu logo

Reply from Yogamu

We are sorry to hear about your experience and apologize for any frustration this may have caused. We strive to provide excellent service and support to all our students and regret that we fell short in your case.

Regarding your purchase, we did attempt to reach you via Facebook and it took some time to establish communication. When we finally connected, our team member was at dinner with his family and offered to call you back immediately after. We apologize if this came across as unprofessional.

We understand your frustration with the delay in resolving your issue and the partial refund. Our intention was to ensure you had access to the course content while we processed your refund. We aim to be transparent and fair in our dealings, and we regret that this situation led to a negative experience for you.

Your feedback is valuable to us as it helps us improve our services. We apologize once again and appreciate your understanding.

Rated 5 out of 5 stars

The content is amazing especially for…

The content is amazing especially for the price. Great group of caring people. There were a couple of times where I had difficulty logging in, and Ravi always answered my call and would talk to me over the internet and stayed on the phone with me until I resolved them. He is such a great and caring person.

4 April 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Instructors, great course

I immensely enjoyed my 200 hr YTT. I loved the flexibility of taking it online, so I could cover the material at my own pace. There are classes at all different times of the day, so I can always fit one into my schedule. And the instructors are experienced, creative, and helpful. They bring their own style to each class, and each class they teach is unique. I enjoy taking the live classes so much that I plan to continue as a student.
This course exceeded my expectations, restored my yoga practice, deepened my understanding of yoga and its many powerful applications, and inspired my love for yoga! Thank you, Yogamu!

31 March 2024
Unprompted review
Rated 5 out of 5 stars

I can say only great words about…

I can say only great words about Yogamu. This school offers quality Yoga courses and trainings at an affordable price, which makes Yoga accessible to everyone, which in turn has a positive impact on this world.
On top of that, it feels like being part of an in person school, as the Community and the team are amazing.
I’m extremely happy to have joined and will join more courses in the future.

Sara

1 April 2024
Unprompted review
Rated 1 out of 5 stars

The customer support is criminal

The customer support is criminal. I was one of the original members of this company when they first opened during Covid shutdowns. I was promised access to all other courses as they were rolled out in the future. I have not been able to access courses despite my many, many emails. I sent them probably the 30th email asking for access once again. They emailed back asking for my receipt. Are you kidding me? I’m supposed to have that after4 years? You can’t find me in your system. I have my certificate from your yoga school, so shouldn’t you be able to find me? It’s very fraudulent behavior. You talk about the yamas and niyamas in your training. Why don’t you walk the walk and not just talk the talk.

8 March 2024
Unprompted review
Rated 1 out of 5 stars

At Yogamu I learned "dog peeing on a fire hydrant pose"

Customer service was non existent. Although they respond VERY quickly to each public poor review trying to save face. Their marketing is powerful, but the reality is that this is a simply a money making creation for the founder. It is abundantly clear that they don't care about supporting the students, or offering a valuable yoga teacher training course. The written course is 100% from a free website online that anyone can access online. There is tremendous disorganization and low level consciousness. It is disheartening that somehow, this company is yoga alliance recognized. Looks like a payoff to me or a gross oversight.

"Dog peeing on a fire hydrant" pose is something that one of the better instructors "teaches" with many references to "twerking" along the way. In case you don't know, that is not a pose ... I understand wanting to appeal to a younger audience but that is not what yoga is about.

Yoga is a sacred practice that changes lives when given the chance. Becoming a yoga instructor is a personal journey that involves ever deepening levels of awareness and consciousness. It is a practice of personal evolution. Yogamu is a shameful misrepresentation of the practice.

If you are seeking real yoga, Yogamu is not the place.

19 December 2023
Unprompted review
Rated 5 out of 5 stars

The real Deal!!

This is the one time I don't regret clicking on a Facebook ad :). Yogamu is run by people who genuinely love what they do! The access to materials and classes is unparalleled. The support you get from the Yogamu team and the teachers is what sets this program apart from every other YTT that you see online. The live classes are taught by teachers who pay very close attention and offer changes/modifications as needed. I am extremely impressed by the quality of Yogamu courses and highly recommend it. Thank you Yogamu.org for guiding me on this incredible journey.

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic learning experience

Fantastic learning experience. The 200 hour YTT course content is very thorough, well laid out and easily understood. Contact through the social media group works well and any questions are answered quickly and thoroughly. I will no doubt continue to train through this school.

30 January 2024
Unprompted review
Rated 5 out of 5 stars

High praises for Yogamu experience

Yogamu has made certification both accessible and affordable for this working mom of 4. I am able to fit the high quality live classes into my schedule and work on the class work at my own pace. The teachers during the classes are engaging and always willing to offer modifications. It’s like having a private yoga teacher coming into your home !

30 January 2024
Unprompted review
Rated 5 out of 5 stars

Clear instructions!

In Ajay's class the instructions are clear and you can see different students doing the poses. You also get modifications so you are able to follow even if it is challenging. I feel I am becoming a better teacher by following the live classes.

25 January 2024
Unprompted review
Rated 5 out of 5 stars

Yoga / meditation / kundalini yoga teacher, Yoga Therapy, Ayurveda

I took 5 courses with Yogamu. I'm working on finishing the yoga 300 HR, meditation Level 2 and 3, and the kundalini yoga courses, and then I have Yoga Therapy and Ayurveda left. The course materials are great and they are in-depth. The live classes are fun and you can learn a lot. I appreciate the affordability and flexibility of these courses. Thank you Yogamu

25 January 2024
Unprompted review

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