Aside from a weird bug where my partner's phone and laptop don't seem to display the checkout properly forcing me to be the sole purchaser of the food, the product and service from Yora foods has be... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Aside from a weird bug where my partner's phone and laptop don't seem to display the checkout properly forcing me to be the sole purchaser of the food, the product and service from Yora foods has be... See more
Company replied
A very speedy service. Excellent website, easy to use and order what I needed. I ordered on Friday evening and delivery was received Monday morning. I was recommended to use Yora Direct by my daugher... See more
Company replied
I am having real problem logging in and ordering dog food. I have to order as a guest which means i have to input all my drtails every time which is a bit of a bore. Can you resolve it please as i s... See more
Amazing customer service! I am so grateful for the care the Yora staff have shown! Quick to respond and answer questions, and quick to post out alternatives for my dog to try. My dog is sensitive t... See more
Company replied
YORA is the world’s most sustainable pet food, made from 40% insect protein. Yora will appeal to ethical pet owners looking to reduce their environmental impact and provide more nutritious food for their pet. Yora is 100% natural, free from artificial preservatives and made with highly nutritious insects which are better for pets and the planet. Yora’s grubs are packed with essential proteins, fats, minerals and amino acids. They use a fraction of resources needed for conventional farming. The kibble features grubs combined with British grown oats, potato and natural botanicals, it looks and tastes great.
Unit 1, Nursery Lane, , RH17 5JS, Warninglid, United Kingdom
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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I am having real problem logging in and ordering dog food. I have to order as a guest which means i have to input all my drtails every time which is a bit of a bore.
Can you resolve it please as i still want to order your wonderful products.
A very speedy service. Excellent website, easy to use and order what I needed. I ordered on Friday evening and delivery was received Monday morning. I was recommended to use Yora Direct by my daugher Zoe (ex Pets Coner) and I am very glad that I did. Thank you. Zoe sends a Hi to George.

Reply from Yora Pet Foods
Aside from a weird bug where my partner's phone and laptop don't seem to display the checkout properly forcing me to be the sole purchaser of the food, the product and service from Yora foods has been great. We have two elderly senior rescues and the light/senior along with some wet food and dental sticks is perfect for them and keeping them very healthy.
Delivery is excellent, they use a courier that in our area performs really well.
Never had any issues.

Reply from Yora Pet Foods

Reply from Yora Pet Foods
Fast delivery and easy online ordering, email response is quickly dealt with and any issues resolved promptly.

Reply from Yora Pet Foods

Reply from Yora Pet Foods
Arrived fast. Packaged without sellotape which I like. Dog enjoys the food.

Reply from Yora Pet Foods
Hi, my name is Willow. I’m going to be 3 in August 2026. I’m a miniature Dachshund. I’ve got a sensitive tummy, and can’t really eat other dog foods, despite my mummy and daddy trying various brands. This insect based stuff in really yummy and my tum tum loves it. My poopies are really good now and there’s none on that hurty stuff that goes on, and as my daddy says they’re not like Angel Delight anymore. They do make me a tad thirsty but that’s good, as drinking fresh water makes me feel great!! So if you’re looking for food that’s really tasty, isn’t full of nasty mechanicaly recovered neat, and is basically scrummy yummy in ya’ tummy give this a go!!! Toodles!!

Reply from Yora Pet Foods
We have used Yora dog food for a long time now, and have always been happy with both their products and their service…the dog is pretty happy too!

Reply from Yora Pet Foods
Amazing customer service! I am so grateful for the care the Yora staff have shown! Quick to respond and answer questions, and quick to post out alternatives for my dog to try.
My dog is sensitive to a lot of foods, so we are still working to find things he can safely eat. It's early days with trying Yora products, but I'm hoping he will be okay with at least one of your Insect-based patés.

Reply from Yora Pet Foods
Cats seem fine on the food. Scored down as they are owned by Canagan who make meat-based pet food and I'd rather not support a company involved in the slaughter of thousands of animals, but I can't find another option at the moment.

Reply from Yora Pet Foods
We've purchased Yora dog food online for around 18mths. It's always delivered quickly, when stated and we'll packaged.
Sometimes we have a little too much in stock but it's easy enough to alter the next order.

Reply from Yora Pet Foods

Reply from Yora Pet Foods
Great dog food the only dry kibble my dog eats and it keeps her allergies at bay

Reply from Yora Pet Foods
Informed well in advance of upcoming orders and being able change order when needed. Postal updates o
Are also spot on. Delivery is always at time stated by delivery company.

Reply from Yora Pet Foods
Always easy quick delivery. Great quality dog food.

Reply from Yora Pet Foods
Great, products our Jabba loves them, please can you do more flavours of pate

Reply from Yora Pet Foods
This food has been excellent for our 12yr old dog, only issue is that she’s really not keen on the pate because she loves wet food in jelly.
She’s now got hair on all her body and no more nibbling or scratching

Reply from Yora Pet Foods
I sent the below email to Yorapets and have recieved radio silence even after chasing them....
not impressed with customer service - product might be good but feel short changed. I can see recent purchases that the dental sticks have got much smaller but the price remains the same.
Sent: 06 January 2026 15:01
Subject: Dental Sticks
I hope this message finds you well.
I am writing to express my concern regarding a recurring issue I have encountered with your dental sticks for small dogs, which I purchase from Pets at Home. Over the past month, I have bought several packs of your product, and unfortunately, I have found that at least three of these packs have contained fewer than the stated 7 sticks.
To provide more details:
Pack 1 contained only 5 sticks
Pack 2 contained 6 sticks
Pack 3 also contained 6 sticks
This issue has been disappointing, especially considering I’ve purchased a month's worth of product. I understand that these things can happen from time to time, but I would greatly appreciate your assistance in resolving this matter.
Could you kindly advise on the next steps or if there’s anything I need to do to rectify the situation? I am happy to provide any further details or evidence of the purchase, should you require it.
Thank you in advance for your attention to this matter. I look forward to hearing from you.
Kind regards,
Mrs Murray

Reply from Yora Pet Foods
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