Yora Pet Foods Reviews 48

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Aside from a weird bug where my partner's phone and laptop don't seem to display the checkout properly forcing me to be the sole purchaser of the food, the product and service from Yora foods has be... See more

Company replied

Rated 5 out of 5 stars

A very speedy service. Excellent website, easy to use and order what I needed. I ordered on Friday evening and delivery was received Monday morning. I was recommended to use Yora Direct by my daugher... See more

Company replied

Rated 2 out of 5 stars

I am having real problem logging in and ordering dog food. I have to order as a guest which means i have to input all my drtails every time which is a bit of a bore. Can you resolve it please as i s... See more

Rated 5 out of 5 stars

Amazing customer service! I am so grateful for the care the Yora staff have shown! Quick to respond and answer questions, and quick to post out alternatives for my dog to try. My dog is sensitive t... See more

Company replied

Company details

  1. Animal feed shop

Written by the company

YORA is the world’s most sustainable pet food, made from 40% insect protein. Yora will appeal to ethical pet owners looking to reduce their environmental impact and provide more nutritious food for their pet. Yora is 100% natural, free from artificial preservatives and made with highly nutritious insects which are better for pets and the planet. Yora’s grubs are packed with essential proteins, fats, minerals and amino acids. They use a fraction of resources needed for conventional farming. The kibble features grubs combined with British grown oats, potato and natural botanicals, it looks and tastes great.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

48 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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Rated 2 out of 5 stars

I am having real problem logging in and…

I am having real problem logging in and ordering dog food. I have to order as a guest which means i have to input all my drtails every time which is a bit of a bore.
Can you resolve it please as i still want to order your wonderful products.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

A very speedy service

A very speedy service. Excellent website, easy to use and order what I needed. I ordered on Friday evening and delivery was received Monday morning. I was recommended to use Yora Direct by my daugher Zoe (ex Pets Coner) and I am very glad that I did. Thank you. Zoe sends a Hi to George.

27 April 2026
Unprompted review
Yora Pet Foods logo

Reply from Yora Pet Foods

Thank you so much for the lovely review, we are so pleased that you have had a wonderful experience with our food and our website. We are also very happy to hear that your delivery got to you quickly as well. Thank you again for the lovely review and we do truly appreciate the continued support. Thank you we will let him know. Kind regards Sophie

Rated 5 out of 5 stars

Excellent product, excellent service

Aside from a weird bug where my partner's phone and laptop don't seem to display the checkout properly forcing me to be the sole purchaser of the food, the product and service from Yora foods has been great. We have two elderly senior rescues and the light/senior along with some wet food and dental sticks is perfect for them and keeping them very healthy.
Delivery is excellent, they use a courier that in our area performs really well.
Never had any issues.

21 April 2026
Unprompted review
Yora Pet Foods logo

Reply from Yora Pet Foods

Thank you so much for the lovely review, we are sorry to hear about your experience with the checkout on your partners phone and laptop. But we are so very please to hear that your senior companions are doing so well on our food. We really do appreciate the continued support. kind regards

Rated 5 out of 5 stars

First class

First class, my cats love you insect cat food.

23 April 2026
Unprompted review
Yora Pet Foods logo

Reply from Yora Pet Foods

We are so pleased that your companions get on so well with our food we truly do appreciate the lovely review and the continued support. thank you

Rated 5 out of 5 stars

Efficient

Fast delivery and easy online ordering, email response is quickly dealt with and any issues resolved promptly.

19 April 2026
Unprompted review
Yora Pet Foods logo

Reply from Yora Pet Foods

Thank you for the wonderful review, we are pleased to hear that you had quick deliveries and the ordering process was super easy as well. Kind regards

Rated 5 out of 5 stars

Faultless

Prompt delivery.
Excellent product.

18 April 2026
Unprompted review
Yora Pet Foods logo

Reply from Yora Pet Foods

Thank you for the lovely review, we are so pleased that you enjoy the product and that the delivery got to you in a timely matter. Kind regards

Rated 5 out of 5 stars

Arrived fast

Arrived fast. Packaged without sellotape which I like. Dog enjoys the food.

17 April 2026
Unprompted review
Yora Pet Foods logo

Reply from Yora Pet Foods

Thank you for the lovely review, we are so pleased that your order arrived so quickly to you and that your companion is enjoying the food as well. Kind regards

Rated 5 out of 5 stars

Yummy

Hi, my name is Willow. I’m going to be 3 in August 2026. I’m a miniature Dachshund. I’ve got a sensitive tummy, and can’t really eat other dog foods, despite my mummy and daddy trying various brands. This insect based stuff in really yummy and my tum tum loves it. My poopies are really good now and there’s none on that hurty stuff that goes on, and as my daddy says they’re not like Angel Delight anymore. They do make me a tad thirsty but that’s good, as drinking fresh water makes me feel great!! So if you’re looking for food that’s really tasty, isn’t full of nasty mechanicaly recovered neat, and is basically scrummy yummy in ya’ tummy give this a go!!! Toodles!!

18 April 2026
Unprompted review
Yora Pet Foods logo

Reply from Yora Pet Foods

Hi Willow, thank you for your lovely review. we are so pleased that our food is helping with your tummy and sensitivities. We are also super pleased that it is super tasty. Thank you for the wonderful feed back and we do truly appreciate the support. Kind regards

Rated 5 out of 5 stars

We have used Yora dog food for years

We have used Yora dog food for a long time now, and have always been happy with both their products and their service…the dog is pretty happy too!

18 April 2026
Unprompted review
Yora Pet Foods logo

Reply from Yora Pet Foods

Thank you for the wonderful review, we are so pleased your companion has got on so well with the our food. thank you for the continued support we truly appreciate it.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! I am so grateful for the care the Yora staff have shown! Quick to respond and answer questions, and quick to post out alternatives for my dog to try.
My dog is sensitive to a lot of foods, so we are still working to find things he can safely eat. It's early days with trying Yora products, but I'm hoping he will be okay with at least one of your Insect-based patés.

16 April 2026
Unprompted review
Yora Pet Foods logo

Reply from Yora Pet Foods

Thank you so much for the lovely review we really appreciate it. Its so wonderful to hear that your companion has had a good start with our food and we do hope that he continues to get on well with it. We really appreciate the support and thank you again. Kind regards

Rated 3 out of 5 stars

Buying this food despite the slaughter of animals

Cats seem fine on the food. Scored down as they are owned by Canagan who make meat-based pet food and I'd rather not support a company involved in the slaughter of thousands of animals, but I can't find another option at the moment.

15 April 2026
Unprompted review
Yora Pet Foods logo

Reply from Yora Pet Foods

Thank you for your review, we are so pleased that your cats are getting on well on our food. Thank you for your continued support. Kind regards.

Rated 5 out of 5 stars

Great, reliable company.

We've purchased Yora dog food online for around 18mths. It's always delivered quickly, when stated and we'll packaged.
Sometimes we have a little too much in stock but it's easy enough to alter the next order.

2 April 2026
Unprompted review
Yora Pet Foods logo

Reply from Yora Pet Foods

Thank you for your lovely review. We are so pleased that your deliveries have been delivered quickly and well packaged, and we are also happy to hear your experience with our website is easy to navigate. Kind regards

Rated 5 out of 5 stars

Easy ordering

Easy ordering, fast delivery. Great products.

3 April 2026
Unprompted review
Yora Pet Foods logo

Reply from Yora Pet Foods

Thank you for the review we are so pleased that your order was received very quickly and easy to order. We appreciate your continued support. Kind regards

Rated 5 out of 5 stars

Great food keeping allergies at bay

Great dog food the only dry kibble my dog eats and it keeps her allergies at bay

11 April 2026
Unprompted review
Yora Pet Foods logo

Reply from Yora Pet Foods

Its wonderful to hear that your companion gets on well with our food and it helps with their allergies. Thank you for the lovely review and the continued support.

Rated 5 out of 5 stars

Informed well in advance of upcoming…

Informed well in advance of upcoming orders and being able change order when needed. Postal updates o
Are also spot on. Delivery is always at time stated by delivery company.

8 April 2026
Unprompted review
Yora Pet Foods logo

Reply from Yora Pet Foods

Thank you for your lovely review we are pleased that you have had a good experience with the website, and wonderful to hear your delivery got to you so quickly as well. Thank you for the continued support. Kind regards

Rated 5 out of 5 stars

Always easy quick delivery

Always easy quick delivery. Great quality dog food.

9 April 2026
Unprompted review
Yora Pet Foods logo

Reply from Yora Pet Foods

Thank you for the lovely review, we are so pleased your deliveries have got to you so quickly. We appreciate your continued support and we are so pleased you and your companion are liking the quality. Kind regards

Rated 5 out of 5 stars

Tasty jabba loves them

Great, products our Jabba loves them, please can you do more flavours of pate

7 April 2026
Unprompted review
Yora Pet Foods logo

Reply from Yora Pet Foods

Thank you for the review. We are so pleased your Jabba loves our food. I am sure we will look to doing more flavours in the future. But thank you so much for the continued support. Thank you

Rated 5 out of 5 stars

This food has been excellent for our…

This food has been excellent for our 12yr old dog, only issue is that she’s really not keen on the pate because she loves wet food in jelly.
She’s now got hair on all her body and no more nibbling or scratching

21 February 2026
Unprompted review
Yora Pet Foods logo

Reply from Yora Pet Foods

That’s wonderful to hear! We’re so glad Yora has helped your 12 year old dog’s skin and coat improve. It’s understandable she prefers wet food in jelly, some pups just love that texture! We’re thrilled her scratching has stopped and her fur is growing back. Happy tummies, happy tails! 💚

Rated 1 out of 5 stars

Short changed - Dental Sticks

I sent the below email to Yorapets and have recieved radio silence even after chasing them....
not impressed with customer service - product might be good but feel short changed. I can see recent purchases that the dental sticks have got much smaller but the price remains the same.

Sent: 06 January 2026 15:01
Subject: Dental Sticks

I hope this message finds you well.
I am writing to express my concern regarding a recurring issue I have encountered with your dental sticks for small dogs, which I purchase from Pets at Home. Over the past month, I have bought several packs of your product, and unfortunately, I have found that at least three of these packs have contained fewer than the stated 7 sticks.
To provide more details:
Pack 1 contained only 5 sticks
Pack 2 contained 6 sticks
Pack 3 also contained 6 sticks
This issue has been disappointing, especially considering I’ve purchased a month's worth of product. I understand that these things can happen from time to time, but I would greatly appreciate your assistance in resolving this matter.
Could you kindly advise on the next steps or if there’s anything I need to do to rectify the situation? I am happy to provide any further details or evidence of the purchase, should you require it.
Thank you in advance for your attention to this matter. I look forward to hearing from you.
Kind regards,
Mrs Murray

28 November 2025
Unprompted review
Yora Pet Foods logo

Reply from Yora Pet Foods

Hi Mrs Murray, thank you for getting in touch, and we’re really sorry for the frustration this has caused.

We’ve checked our inbox but, unfortunately, we can’t seem to find your emails. Could you please try one more time emailing us at hello@yorapets.com? Alternatively, you’re very welcome to call our Customer Service team directly on 01494 775 223 and we’ll investigate this further for you. We really appreciate your patience and will do everything we can to make this right.

Warm wishes,
The Yora Team 🐛

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