Decided to buy a little bonsai tree for Mrs xmas present. It arrived on time and perfectly packaged. I'd seen some other sites where the trees that were sent out looked very little like the photo on-l... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We were passing and popped in feeling a bit nervous as I have wanted a bonsai for so long but Paul was so welcoming, passionate and professional gave us a tour and talked us through his collection. Se... See more
Company replied
I have bought my first bonsai and am absolutely delighted with the service I have received. After making my choice and placing orders I was a little worried about it arriving after delivery but the... See more
Company replied
My mum was so happy with her bonsai. Beautiful healthy tree. Unfortunately, the pot had broken during transit. I emailed the company who swiftly responded, was very apologetic, and sent a new pot str... See more
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Company details
- #1 of 2 best companies in Bonsai plant supplier
Written by the company
We sell Bonsai trees, pots, tools, soils and other accessories in the UK. We offer fast, free delivery on all UK orders. Wide variety of products from countries around the world, suiting different budgets and requirements.
Contact info
Brookfield Court, LS25 1NB, Leeds, United Kingdom
- 01133709066
- admin@yorkshirebonsai.co.uk
- yorkshirebonsai.co.uk
4.8
Excellent
716 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Exceptional
I've bought several trees from this company as gifts and for myself. Great little company with exceptional service. Quick delivery and trees so well wrapped, it can be a marathon just getting in to them 😂 Highly recommend
26 August 2025
Reply from Yorkshire Bonsai
Thank you so much for your wonderful feedback!
We’re delighted to hear you’ve chosen our trees both as gifts and for yourself, and that our service and packaging have lived up to your expectations (we do take wrapping very seriously! 😄). It’s always lovely to know our trees are being shared as special presents, and we truly appreciate your recommendation.
Kind regards,
Yorkshire Bonsai Team
Reply from Yorkshire Bonsai
Thank you for your kind feedback! We’re so pleased to hear your bonsai arrived safely, well packaged, and on time. We hope you enjoy it for many years to come.
Kind regards,
Yorkshire Bonsai Team
Reply from Yorkshire Bonsai
Thank you for your feedback! We’re really glad to hear you’re pleased with the mesh, soil, and stones for your pot. We appreciate your support and hope to serve you again soon.
Kind regards,
Yorkshire Bonsai Team
Everything was great
Everything was great, packaging was really good and tree arrived as if we had collected it ourselves
25 August 2025
Reply from Yorkshire Bonsai
Thank you for sharing your feedback! We’re so pleased to know your bonsai reached you safely and in excellent condition. Our team takes great care in preparing each order, and it’s wonderful to hear that care shines through.
Kind regards,
Yorkshire Bonsai Team
Dissapointed with trees received.
Copy of edited e-mail I sent to Yorkshire Bonsai below. Following disappointment with one of the trees I received .
Awaiting a response from the company and I will amend rating if they offer replacement/refund on the Chinese Pepper tree I brought from them. I’m disappointed though that I even felt I needed to leave a negative review given the otherwise excellent ratings for the company on this site.
———
My order arrived well packed and the two tree’s were undamaged/healthy looking.
Once I had a chance to have a good look at them I was pretty happy with the Chinese Elm that I’d been sent. This was despite the tree having a little more space in the canopy than I was expecting from the representative picture on the website. I’m however happy to keep the tree. I was however very disappointed with the Chinese Pepper Tree the second tree I’d ordered. Whilst I realise the representative picture is just that, representative, the tree I received differed significantly from the one in the picture on the web site.
The one on the web site had a a nice open branch structure with a well proportioned canopy, ending in a nice crown at the top of the tree. The tree I received although it has a nicely shaped trunk, has a very dense/almost square canopy with no discernible crown.
——
Update
Received a quick reply from Yorkshire Bonsi that basically told me, that the tree I’d been sent had been pruned /shaped differently and had lots of potential and that the picture of the tree on their web site were representative. That to me suggests similar to very similar and the web site itself say the tree would be very similar. This however was not the case and I feel their description and photo were misleading. As had I wanted a tree like the one I was sent I would have chosen one with similar form and shape. I also wanted an oven ready tree so to speak which is why I had paid a little more for it than I’d intended . Certainly, not one that I’ve got to do a lot of work on, to get it into a more pleasing form to my eye. Something I’m expecting that will take several years. What really me annoyed me however was that I was informed as the tree was discounted I could not return it for replacement or refund even though I was clearly unhappy with it.
My advice would therefore be buyer beware and I certainly won’t be buying from the company again. For reference I also order and received another tree from another supplier which I am delighted with and exceeded my expectations so in future if I wish to buy any trees in future I will be using them and not Yorkshire Bonsai.
29 August 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your review and especially for your kind comments about our packing and the Chinese Elm – we truly appreciate your feedback and wish you every success and enjoyment with your bonsai.
You will also have received a separate, more detailed response from us via email.
Regards
Yorkshire Bonsai
I visited the company to purchase some…
I visited the company to purchase some training pots and accessories and was greeted and shown around by Paul the owner of the company. He is very knowledgeable and answered any questions I had for him, and delivered himself in a professional manner. Will be re visiting as they are local to me, if you’re looking for a bonsai and need questions answered to find the right one then i would fully recommend the company.
21 August 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your thoughtful review – we’re delighted you enjoyed your visit and that Paul was able to help answer your questions. It’s always a pleasure to welcome people to the nursery, and we really appreciate your recommendation. We look forward to seeing you again soon!
Warm regards,
Yorkshire Bonsai
Excellent service good price well…
Excellent service good price well packaged and healthy bonsai they have picked a great looking bonsai it's very healthy and growing well I will definitely purchase from them again in the future!!!!
21 August 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you for your fantastic review – we’re so pleased to hear you’re happy with the service, the value, and especially the healthy bonsai we selected for you. It’s wonderful to know it’s already growing well, and we look forward to helping you again in the future!
Warm regards,
Yorkshire Bonsai
Unbelievable unique space and Paul is a…
Unbelievable unique space and Paul is a fantastic bloke who knows his stuff and will go to all stops to help you.
Highly recommend
20 August 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your kind words – we’re delighted you enjoyed your visit and your experience with Paul. He’ll be so pleased to hear your feedback, and we truly appreciate your support.
Warm regards,
Yorkshire Bonsai
Really helpful service
Really helpful service, my tree wasnt behaving so they kindly gave me several things to try and is burst into life again. Highly recommended service.
14 August 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you for your lovely review – we’re so pleased to hear the advice helped and that your tree has sprung back to life! It’s always rewarding to know our guidance makes a difference. We really appreciate your recommendation.
Warm regards,
Yorkshire Bonsai
Fabulous trees, amazing customer service.
Very responsive, communicative company who I would definitely order from again. I wanted a tree with a particular twist in it for a gift and they kindly took photos of elm trees that they had in stock to show me.
Despite a late order, Yorkshire Bonsai managed to get a tree out in time for a prompt birthday delivery. It arrived very well packaged, undamaged and delighted the recipient. Great customer service.
8 August 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for such a thoughtful review – we’re delighted to hear the gift tree was such a success and arrived safely in time for the birthday. It was a pleasure helping you find just the right one, and we truly appreciate your kind words about our customer service. We’d be very happy to help again whenever you’re looking for your next bonsai.
Warm regards,
Yorkshire Bonsai
Highly recommend
Great communication and a lot of care taken for safe delivery. Some beautiful trees of a very high quality. Would highly recommend.
7 August 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your wonderful review – we’re delighted you’re happy with the quality of the trees and the care taken with delivery. Your recommendation really means a lot to us!
Warm regards,
Yorkshire Bonsai
Wonderful selection of Bonsai pots and…
Wonderful selection of Bonsai pots and accessories. Excellent customer service.
4 August 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you for your kind words – we’re so pleased you enjoyed our range of pots and accessories, and it’s lovely to hear our customer service made a good impression too.
Warm regards,
Yorkshire Bonsai
Always excellent
Always excellent! I’ve bought from Yorkshire Bonsai many times, never been disappointed. The support from sales staff and customer care is amazing too.
29 July 2025
Reply from Yorkshire Bonsai
Thank you so much for your continued support – it really means a lot to us. We’re delighted to hear you’ve always had a great experience and that our team has been able to look after you. We look forward to helping you with many more bonsai in the future!
Warm regards,
Yorkshire Bonsai
Perfect
Everything was perfect how it was packed,delivered and exactly what the bonsai looks like
29 July 2025
Reply from Yorkshire Bonsai
Thank you so much for such wonderful feedback – we’re delighted everything was perfect from packing to delivery, and that you’re happy with your bonsai. Wishing you lots of enjoyment with it!
Warm regards,
Yorkshire Bonsai
Reply from Yorkshire Bonsai
Thank you for your lovely review – we’re so pleased to hear your tree arrived safely, on time, and looking great. We hope it brings you plenty of enjoyment as it grows and develops.
Warm regards,
Yorkshire Bonsai
items were delivered in quick time box…
items were delivered in quick time box was a bit big items were well packaged in side
27 July 2025
Reply from Yorkshire Bonsai
Thank you for your review – we’re so pleased your order arrived quickly and safely, and we appreciate your feedback on the packaging.
Warm regards,
Yorkshire Bonsai
All positive great service and a…
All positive great service and a product of first class quality
27 July 2025
Reply from Yorkshire Bonsai
Thank you so much for your kind review – we’re delighted to hear you’re happy with both the service and your bonsai.
Kind regards
Yorkshire Bonsai
Contacted twice, no response.
The colour of bonsai pot I purchased is not white, rather yellow. I’ve sent two emails and no response.
27 July 2025
Reply from Yorkshire Bonsai
Hello Marsha
Thank you for your feedback, and we’re genuinely very sorry to hear you’ve been disappointed.
We would like to clarify that we did respond to your enquiry and fully explained the delay — our initial message was sent the same day you contacted us, but unfortunately it was sent to an incorrect return email address. This was entirely our mistake. At the time, we were trialing a new order system and, regrettably, this led to the error. As soon as we realised, we resent the correct reply and apologised for both the delay and the issue with your order.
With regard to the item itself — the pot you ordered was a white glazed style. As noted in the product description, our ceramics are all hand-glazed, so subtle variations in tone can naturally occur. That said, we completely understand that it wasn’t what you expected, and we were more than happy to arrange a return for you. A free returns label was sent to help resolve the matter swiftly.
We really do value all our customers and your satisfaction means a great deal to us. If there’s anything more we can do to help, please don’t hesitate to get in touch.
Warm regards
The Yorkshire Bonsai Team
Bonsai
Helped me with my delivery as I made a mistake whilst ordering, and got my bonsai to me before the date I had requested.
Thank you
25 July 2025
Reply from Yorkshire Bonsai
Hi Ronnie
Thank you so much for your kind review!
We're really pleased we could help get your bonsai to you in time — and glad we were able to sort the order details quickly. If you ever need anything else or have any questions down the line, we're always happy to help.
Thanks again for choosing Yorkshire Bonsai! 🌿
All the Best
Paul
Bonsai Brilliance
I had to change delivery day at very short notice, and Eve was brilliant in accommodating me to achieve this, absolutely great customer service and after sales advice, I would use Yorkshire Bonsai again, and promote them to friends and family
25 July 2025
Reply from Yorkshire Bonsai
Thank you so much for your lovely feedback!
We're really glad we could help with the delivery change — and it's great to hear that the service and aftercare met your expectations. Eve and the rest of the team truly appreciate your kind words.
We’d be delighted to welcome you back anytime, and your recommendation means a lot to us! 🌱
Kind regards
Yorkshire Bonsai Team
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