Yorkvilles Reviews 

I ordered a champagne hamper for my brothers 50th birthday, upgraded with a few addons. Due to some confusion it was delivered 4 days later even though I spoke with a customer service agent day before delivery. Majority of items were substituted and they were not good substitutions albeit quite different to what should have been. Very disappointed and on top of that the balloon was burst when it arrived. Recieved a generic email when I sent email on quality of products for such a high cost. The purchasing and sourcing team need to relook their substitutions. Won't use again.

I have used Yorkvilles twice now and both times they have delivered beautiful packages which were loved. I ordered a present for my fathers 90th birthday in November last year and it arrived on time with no problems. I recently ordered a birthday present for my daughter for a couple of days ago and although it was not delivered on the day due to a mixup it was delivered the next day with no problem and my daughter was thrilled. I contacted Yorkvilles when the parcel didn’t arrive on the day and they were helpful polite and efficient. It was sorted out for me immediately. Brilliant service!

Disappointed to say the least - ordered in good time and paid for gifts promised for delivery BEFORE Xmas Eve.
After much to and fro and failed (4) non deliveries and B...S*%# about “the customer being out”.
Its now the 2nd of January and my sister (who is a Spritely 89 years old) is taking a special trip out of town to collect the Xmas gift herself!!!

Learnt my lesson do NOT use this company EVER AGAIN!

I only read all the bad reviews after I ordered and was very worried that the birthday cake for my son would arrive too late or would be damaged.

But the whole process was great. I accidentally entered the wrong address when ordering. I corrected this mistake by email and received feedback the same evening. I received an email when the cake was on its way and was able to track the driver until delivery. The cake was beautifully and elaborately wrapped and looked really great.

Thank you so much for an absolutely amazing experience.

Steffi from Germany

Should of read the reviews. Didn't deliver the goods and told me to contact the delivery company directly. I've asked for a refund but the customer service is atrocious. Avoid this at all costs. How is this company not been shut down yet? Fuming to say the least. One way to disrupt my Christmas.

It's a SCAM!! They have no means to confirm if the delivery attempt was made, and they will keep asking you for delivery charges even though they tried delivering on the wrong address. Their customer service is terrible and unresponsive. Avoid this place. You will regret it!!

I ordered an Oreo cake and the cake arrived in a severely damaged condition, likely due to mishandling during the delivery process.

The cake was placed inside a large carton for shipping. However, it appears that the packaging was insufficient to protect the cake during transit, resulting in significant damage to the product such as frosting smearing, all the Oreos fell off from the top.

I sent them a complaint email and they only replied after 3 days and their explanation was completely rubbish.

Never order from this company.

I sent my sister's cake to the USA... I'm sorry if your suppliers behave like this. In the UK I would get an apology and a refund, but in the USA I didn't even get an apology. You are far from a civilized European service.
You order a round 6-inch cake, they send a square cake with cream, you order Spanish wine, they send French wine. The service is terrible, the delivery method is terrible, almost 90 F and they put your cake in a box without any cooling and leave box in the California sun on the driveway. If I had known it would look like this, I would have stayed away from them. Of course, they have terms and conditions that they don't have to stick to the order at all and they can give them whatever they want without any apology.

Did not deliver my order at all. I had ordered a cake two days before the date I wanted it delivered and not only it didn’t come on time but it didn’t come at all. Communication was very poor, I wrote two emails asking what was going on, since they were giving me no updates whatsoever, and after the second email I sent they informed me that my order had been completely cancelled due to problems with the card I paid with. I am not sure what problem occurred since they did take my money no problem. So if I hadn’t written that email, they would have kept me waiting like an idiot. Utterly ridiculous and completely unprofessional. Do NOT ever order from this website if you don’t want to be scammed.

Did not deliver the cake that I ordered, my order was for a red velvet cake and what I got was a marble cake. Customer service was not helpful and I didn’t get any sort of compensation for what happened.
I could easily get a marble cake at the nearest bakery or department store so I am very upset about what happened. They need to close this bussniess

I ordered a basket with two bottles of wine and chocolate for my Nephew's wedding. I live in the UK so thought this would be a good way of getting the gift to him and his wife.
I received the Canpar tracking info and all seemed well until it showed that the package was damaged so couldn't be delivered! I then contacted Yorkville's via their hopeless email service and am getting nowhere. They sent me a photo of the delivered item sent by Canpar. Problem is, and the photo clearly shows it, they sent it to the wrong address. Also, according to Canpar the gift is still sitting in their Calgary centre? It's clearly not my gift they were checking.
I've tried to explain this to the person on the email called "Archie" but he simply can't comprehend what I am trying to say. I'm convinced he's not a real person but some AI (algorithm) that I have been messaging?
Thus, so far, it's impossible for me to contact Canpar about the parcel, seeing I'm sitting here in the UK, and it's impossible to get through to Yorkville's because they can't grasp the situation.
Please, please don't waste your money trading with this company!

I have to say this company needs to be investigated for theft from customers. They charge high prices for items that they end up substituting for extremely lower quality products without notifying the customers. They call it “substitution policy”. So instead of getting a $200 item they send a gift worth of $20. It’s outrageous that this company is allowed to operate

I was very disappointed in the customer service when the food basket I ordered was delayed two days. It was for a grieving family and I didn’t want them to receive stale food. They wouldn’t even tell me if their couriers refrigerated it. The courier (Canpar) wouldn’t answer the phone or return my calls. When I gave the manager feedback about the “typically arrives in 1 day” being misleading and I would have paid for the 1 day service if I had known, she brushed me off saying typically means typically. A frustrating customer service experience at a hard time for my close friend’s family. I would never recommend this company.

Would give this zero stars if possible. Huge rip off and no customer service whatsoever. I spoke to both Olivia and Valerie and both were pathetic, sad individuals (Valerie was a particular brand of horrible human being). I paid for a lot of expensive and quality items which they substituted for cheap subpar items. Not only that, they guaranteed my next day delivery and it got “held up”, so the chocolate covered strawberries and grapes I paid for were mouldy and inedible on arrival. When I complained they kept sending me links to their substitutions policy, despite me asking them to escalate to someone who matters, several times. By the way, the substitutions policy explicitly states that they will only substitute the odd item with items that are of equal or greater value. Nowhere does it say they will substitute ALL expensive items for cheap, lousy items. So they are happy to breach their own policies and defraud people, completely blatantly as well. Disgusting pathetic company. DO NOT USE

Do not use this company I wish I had seen this reviews before!
My order was delivered 8 days late at the wrong address and the company refuses to give me a refund unless I send them a picture of the items that never made it to the recipient.
Useless customer service who ignore your emails… save your money and do not support these scammers.
They should shut down this company it is a total disgrace, shame on them!

I recently had an unpleasant experience with Yorkville’s, and I feel compelled to share my disappointment. I ordered a cake from them for a special occasion and paid an additional $8 for a personalized message to be written on the cake. Unfortunately, upon receiving the cake, I discovered that the requested message was not included.
Naturally, I reached out to their customer service department to address the issue and request a refund for the $8 I paid for the message. However, I was met with a disappointing response. The company refused to refund the amount, citing their policy or providing an unsatisfactory explanation for their mistake.
What added to the frustration was the poor customer service I experienced throughout the entire process. The representative (Preetika) I emailed with was unhelpful, unsympathetic, and seemed disinterested in resolving the issue. Their lack of professionalism and refusal to rectify their mistake only further exacerbated my dissatisfaction with Yorkville’s.
Based on my experience, I strongly advise against using this company for your cake needs. Their failure to deliver on a paid service and their unwillingness to provide adequate customer support is simply unacceptable. There are plenty of other reputable bakeries that prioritize customer satisfaction and provide a superior level of service.
In conclusion, my experience with Yorkville’s was incredibly disappointing. I paid extra for a personalized message on my cake, but it was not included, and the company refused to refund the additional amount. The customer service I received was subpar, leaving a negative impression. I strongly recommend looking elsewhere for your cake orders to avoid the frustration and disappointment I encountered with Yorkville’s.
Also, Yorkville have used my name on their website and fabricated a 5 star review and a comment.
I have asked them to remove the review or take appropriate action to rectify the situation.

Terrible company.... DO NOT USE!!! They are thieves, dishonest and scammers. Products on website look OK but in reality when they eventually arrive (if they do) are cheap alternatives and they even charge for items that are not even delivered. It is a shame that you even have to give this company a 1 star review.

Ordered a birthday cake and received a damaged cake. On top of it, they sent an entirely different cake. Worst customer service and no refund. Mark the product as fraud and taking legal action

My boss recently sent me a basket, champagne glasses, wine and a board. That was fine and packed well. There was also a huge bouquet of flowers which were worse for the wear. The box was opened as soon as it was delivered and half the flowers leaves were falling off, brown and very wilted. I’m assuming it sat in the hot truck for awhile. The problem really started when I tried to reach their CS, quality control. My only intent was to let them know how the flowers looked, I even sent pics. I was not looking for a refund or replacement, it was just an FYI. I made it clear my boss sent the package and I did not want to tell her and make her feel awkward. The response I got was asking for the order number when I placed the order and another reference to me being the person placing the order. I responded with she did not read the email, I was the recipient not the one that placed the order. Not one mention of the situation of the flowers or any apology. The response she sent me then became argumentative and she accused me of not reading the email. I wasn’t in this for a back and forth match. A web site that boasts "luxury items" now not only has bad products that they don’t stand by but their customer service is nowhere near what it should be at the prices they charge.