Yorkvilles Reviews 

For the gift basket, I specifically paid extra and requested to upgrade wine bottles and instead they replaced it with two cheaper bottles of wine. Paid extra for gourmet items and instead they gave a cheap assortment of nuts and crackers. I also paid extra for a balloon which didn’t come in either. Emailed them for a refund but they said I wasn’t entitled to it because of their “substitution policy”. Do not ever order from yorkvilles

They never deliver nor refund your money. The custoner service told me why did you order from us if you are not happy about i???? What is this.

My bad I didn’t check reviews first. Well, sending a surprise to someone from another side of the world is surely challenging but I thought this company would help me with that goal. But no. I’ve arranged and paid for my order 2 weeks in advance just to make sure it will be there on time. The courier canpar attempted once and didn’t even call the recipient. When i asked them, they said the drivers don’t have phones with them, like really? At this time? Then they said they will deliver it Monday. (The birthday was Friday before that). And mind you, my order had a cake on it, so it will be spoiled for sure. What’s worse was this company didn’t even do anything to help. It’s so frustrating for me because a lot of businesses in my country has good service and they will try to help and rectify their mistakes. I expected more from this company who should be helping making special occasions, special. But they only caused frustrations. I was from another side of the world and imagine stressing out at 2:30-4:30am just to solve a problem that they should have solved. They don’t care at all. They are just after money. And looking at all the bad reviews here, they don’t really give importance to clients. So so so bad. Such a bad experience. I hope nobody else goes through what I went through. It’s heartbreaking. LDR is hard enough as it is, and these kinds of businesses are supposed to help solve some problems, but no. Oh well. I’ll see what I can do and have this reported, but if not, I hope they get what they deserve for frustrating people who trusted them.

So far not very impressive. I ordered a custom basket but because it’s a very important order I asked to be called so I could verify whether some of the items I ordered would be sufficient like bread/cracker cheese ratios and I wanted more info about the cheeses and chocolates. I was not contacted and they just shipped my order. Even though it was free same day it’s now “in transit” - is it refrigerated or just going bad in a warehouse somewhere? I’m utterly disappointed. I’m going to do everything I can to cancel this order and get my CDN$230. Just because I prepaid, it wasn’t a carte blanche. I did state they needed to contact me BEFORE putting it together. In the order notes!

Gift basket was damaged and late. Contacted customer service and they said sorry, but nothing we can do for you.

Ordered a gift that was never even shipped as it was out of stock but learned this about 3 weeks after the fact. Will NEVER buy through Yorkville's again.

On checkout the order was guaranteed to be delivered one day before my daughter's birthday. Now, almost a day late, the new delivery is between 1 and 2 days. So the package will be 4 days late by the time it arrives.

The company would do well to not guarantee a service that it does not have the control of.

The customer service agent responding to my queries had the tone of one who did not care at all, which only spoilt the experience further.

I will not be shopping at Yorkvilles again, purely based on this terrible experience.

Lesson learned, should have checked reviews before ordering. Upgrade wasn’t as requested and the substitute packaging was designed for two bottles of wine which caused the recipient to think one bottle may be missing. Embarrassing for us both! When I complained the agent was on the defensive from the oft. Be warned!

If you are reading this and have been scammed like we have, here is my recommendation:
Get a chargeback from your credit card company and continue to REPORT THEM to Consumer Protection Ontario. (Google "consumer protection Ontario filing a consumer complaint).
With enough complaints, those working at Consumer Protection wake up and shuts these guys down. I'll also be writing to the the local Councillor Michael Thompson who (as of this date) covers the area that their business is registered in.

Like others here, we had paid for upgrades which they had replaced with much cheaper products breaking their own terms and conditions and refused to refund the difference.
"CSR Manager" (Customer Service Management - The Gift Group) Valerie was the rudest manager I have ever come across and must be used to customer complaints. Takes 0 action to actually resolve the issue and dismisses the complaint completely. Is not willing to provide further details on the product substitution as they clearly know they are in the wrong.

Please continue to warn others about this scam company on social media.

My bad luck! Didn’t read the reviews. I ordered good fortune basket worth $39 to wish my sister. To break my heart, very poor state of the plant, received almonds from a cheap company instead of pistachios, low quality chocolate instead of Belgian chocolate. To conclude, there was no metal box. Instead a hamper basket. The look of the items were no were near to the picture displayed. Very very disappointed.

My bad for not reading the reviews before I ordered. Ordered a gift basket from their US site and paid for an upgraded wine product. When gift arrived at recipient, it had a far inferior bottle of wine than I the one I had ordered. Raised a query with customer service who cited it's their right to substitute as they see fit but their terms and conditions state all substitutions would be of an equal or greater value. This was not the case and when I queried this with the customer service agent, I was told they would not offer a refund for the difference. Upon learning this I raised a dispute with my credit card company and upon letting the customer service agent know she responded with "Congratulations to you an Amex then". What a sarcastic and rude company.
AVOID AVOID AVOID

SCAM SCAM SCAM! Do not order - they have been reported to Anti-Fraud at Canadian RCMP. Ordered a basket - it was not shipped, nor did it arrive on time. Website directs you to fraudulent information. You cannot call or get in contact with anyone. The number on website is circular responses and hangs up. Address is a house in Toronto.

I ordered a Christmas gift basket to be sent to a relative in ON. In spite of the fact that I provided an accurate address as well as a phone number, it was never delivered. I was told by Yorkville's that an attempt to deliver was made, but according to the intended recipient, no delivery notice was ever made nor was a phone call made. Yorkville's refused to reship without charging me an additional $40, nor would they offer me a full refund. I am contacting my credit card to receive the full refund. This company is a fraud and their delivery carrier is also a fraud.

If I could give these guys a -10 I would. Worse company ever. Problem with delivery not getting to destination and they have done nothing to help. I didn’t order from Canpar. I ordered from them and would have expected some help. I’ve spent endless hours on phone with carrier. Because Canpar said it was delivered Yorkvilles said order complete. Yet it had been delivered to another city and different person. Addresses differed by a long shot. They still wouldn’t acknowledge that they should be helping me locate this. Don’t deal with them. It’s a scam Delivery expected dec 23. Still not delivered. Perishables will be expired by now. What an embarrassment.

Driver stole the shipment and the company refused to have a conversation with me to rectify the issue.

Refusing to make good and deliver the order and will not refund me

Total scam. DO NOT GIVE THESE THIEVES YOUR MONEY

Zero stars would be my preferred choice. I ordered a cheese board set and selected extra items. NO WINE out of respect for my recipient. They sent someone else's basket with wine to recipient. A replacement with the correct order will take over 3 weeks, the requested refund will take over 3 weeks...you are joking right? No instructions as to what to do with the incorrect product a nice lady in the states ordered for her family. Seriously Yorkville? Get it together and deal with your mess! I will be contacting my credit card company.

This is basically an online company with false advertising... ordered a Christmas gift basket with 12 yr old whiskey, whiskey glasses, and some munchies... what arrived was a generic sparkling wine, bottle of simple Smirnoff Vodka, and some chocolates... not what you expect right?

Wrote them that this was a wrong order, which they ignored and then finally replied with, "Thank you for contacting us. Our records indicate that your order has been successfully delivered to the address provided."

I again replies with pictures of the order versus the wrong package contents that arrived. Reply was rather surprising:

"We're sorry to learn that you are not satisfied with the products delivered. We do take careful steps to ensure that all orders exceed expectations. However, as per our substitution policy stipulated in our terms and conditions, at times substitutions may be necessary to fulfill orders in a timely manner, especially in the event that an order is time-sensitive and intended for a special occasion.

Substitutions are actually quite common within the gifting and gift basket industry, as products are constantly changing on an ongoing basis after product details and photos have been published. Some items may be temporarily unavailable due to various reasons beyond our immediate control, under which circumstances we reserve the right to substitute such items with similar products of equal or greater value to ensure that orders are delivered in a timely manner without incurring further delays. Degrees of substitution may vary. In some rare instances, the entire contents of an order may be substituted.

Due to the high volume of orders being processed, we are not always able to contact customers ahead to advise them of substitutions. By placing an order you accepted our terms and conditions, and thus agreed that the order may consist of products that differ from the original product description. Furthermore, you agreed that you are not entitled to refunds or compensation under such circumstances, as per our refund policies: "NOT AS DESCRIBED & SUBSTITUTIONS - Where a package is 'not as described on our website' and/or we have substituted item(s) in a gift/gift basket that are in compliance with our 'substitution policy'."

So the moral of their story is, we sell you on an image and bill of goods, but wait... you can be sent anything we find laying around and there's nothing you can do about it... have a nice day.

Should have a company slogan of, buyer beware.

I ordered a gift basket with 3 bottles of wine to be delivered to my cousin. They received it 3 days early, and it was a basket of snacks with no wine. Yorkville wanted a picture of what was received so I sent them one. Then they said they wanted the basket taken apart and the items lined up with more pics to be taken. I indicated that it was CLEARLY a basket of snacks and not 3 bottles of wine, and that I didn't want to bother my cousin with the hassle of all that work for a gift. They said because I didn't provide all the necessary evidence, they could not refund me. I didn't want a refund, just that the correct gift be delivered but they refused

Please do not order to this company!!!!! They cannot even provide a legit travhing number so i can track my packages. I ordered for same day delivery at 7am canada time and now its nearly 8pm still not there!!! I cant track my package and theyre not answering my emails and cant contact them too. Please avoid this company!!!! Thanks

They deliver chocolate candies intead of ordered ballon. My daughter was very upset because she doesn't eat chocolate. If you want to spoil your children's birthday, then choose this delivery service.