Yo Telecom Reviews 

1,016
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are professional, polite, and very helpful when setting up new equipment. People also appreciate the clear communication, efficient guidance, and smooth transition provided throughout the entire process. Reviewers often note that engineers go above and beyond to answer questions and ensure everything works perfectly. However, some people mentioned that they encountered ongoing technical problems and experienced slow issue resolution after the installation. A few consumers experienced difficulties with support staff and poor customer service when trying to fix these persistent system errors. Reviewers noted that dealing with these recurring equipment failures and system shutouts caused considerable frustration.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as professional,... See more

Service

Customers had positive experiences with service, frequently highlighting efficient installations and friendly... See more

Customer service

People report positive experiences with customer service, highlighting that team members are polite,... See more

User experience

Clients share positive opinions on user experience, highlighting great service, speedy installations, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service! Geoff was very competent and skilled in his job role and was a pleasure to meet. Took time to explain the job required and the way equipment worked in a way that was easily unde... See more

Rated 5 out of 5 stars

Geoff came on Thursday after travelling from Edinburgh to the north west. He explained everything along the way whilst updating our system to the cloud which involved a new installation of our curren... See more

Rated 5 out of 5 stars

Geoff visited to update our broadband and VOIP phones, and arrived when expected. He explained everything he was doing, where he would need to be in the building and even waited until we had finished... See more

Rated 5 out of 5 stars

Yo Telecom have been super efficient from day one. Jack has kept me informed at all stages of the onboarding process and is always friendly and helpful. Absolutely fantastic customer service. It gives... See more


Company details

  1. Telecommunications service provider

Information provided by various external sources

Yo Telecom's purpose is to help businesses increase their success. We achieve our purpose by bringing businesses into the 21st century with their communications.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(1,016)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fanstatic service and Darren was friendly, knowledgeable and approachable. Dealt with any questions we had and installed quickly and efficiently. Thank you!

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service and Professional Installation

We have recently moved to the Yo Telecom platform and the changeover has been a breeze. We've been kept up to date every step of the way and the engineer, Geoff, has been amazing at getting us installed and swapped over from our old supplier. This is how easy a switchover should be!

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Today we had our new broadband fitted by Yo Telecom. Jamie explained how long the internet would be down for which was 30 seconds whilst he swapped it over to the new Yo Telecom Broadband. He also showed me how to use the pc application which is really going to help our busy estate agent with returning any missed calls.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Engineer

After becoming a new owner of a bar and bistro i was overwhelmed with all the things that needed organising. However, that all changed when Geoff Shannon helped sort out the businesses phone system and wifi. I’m incredibly grateful for his patience and kindness.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Great engineer

After experiencing really bad customer service from communication suppliers, we opted to go with yo telecom. Geoff Shannon the engineer was extremely helpful, knowledgeable, always answered our calls and made the installation a good experience.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Yo telecom installation

We just had John Richards from yo telecom installing our new system. Exceptional engineer put all the staff and residents minds at rest whilst installing our system . His knowledge of the system was incredible, very tidy you wouldn’t even know he had been here . Thank you John .

25 June 2025
Unprompted review
Rated 5 out of 5 stars

A great Telecoms company!

We have had great experiences with YoTelecom.
The company I work for has been using YoTelecom for the last 4 years to consolidate all of its Broadband and Telecoms resources together. YoTelecom have been a great help and have supported us through the journey while also leading on new projects and developments within the business. I don't think we could have gotten as far as we have without them.
The Support teams are brilliant especially Darren who has gone above and beyond, they really know their stuff. They always seem to be available and ready to help out with any request. So far the best Telecoms company I have dealt with.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Joe from Yo Telecom

Joe from Yo Telecom, installed our new phone system and Wifi. He was polite, courteous, knowledgeable and tidy. He also was helpful explaining the new system and answering my endless questions !

25 June 2025
Unprompted review
Rated 5 out of 5 stars

The sales team are great initially…

The sales team are great initially however, when faced with an issue we were ignored not only by them but also the management team and accounts, but still very happy to take the money. I am leaving 5 stars because of the engineering team namely Darren who went above and beyond (even on his days off) to take ownership of the issue and get it sorted. Darren is a credit to the company and a shame others do not take the same lead. If it wasn’t for him we would not have continued.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Martyn Bristow from Yo Telecom…

Martyn Bristow from Yo Telecom installed business phone solution at our Jd Spicer Zeb Solicitor London branch. He was very helpful throughout the process of installation, testing and switching. I really appreciate his efforts and highly recommend Yo Telecom services.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Excellent customer service.
The service was outstanding.
Geoff went above and beyond to help. I was extremely impressed by his commitment to go that extra mile
Would highly recommend

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Jonathan McGinty

we were visited by Jonathan who has been to our home a couple of times now. He is very polite an friendly also helpful respectful gentleman and explains everything properly. always happy guy

9 June 2025
Unprompted review

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