Yoto Reviews 41,555

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 18,378 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product as a kid-friendly and engaging device that offers a wide selection of cards and content for the entire family, often describing it as one of the best purchases made. People appreciate the screen-free entertainment, the ease of use for children, and the variety of stories, music, and podcasts available, with many noting its positive impact on daily routines and travel. Reviewers also consistently highlight the exceptional customer service, mentioning that the team is super fast, friendly, and helpful in resolving any issues. However, some customers also noted issues with delivery, experiencing delays, lack of tracking information, or products not arriving as expected. A few other people felt that the app could be improved, citing difficulties with updating settings and a confusing credit system, while some were concerned about the product's constant Wi-Fi connection.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers expressing that their children are... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising quick delivery, fast... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use for both parents and... See more

Order

People report ambiguous experiences with order, with many finding the ordering process easy and receiving... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent, amazing, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Compared to similar products, it feels like the most kid-friendly one! The little one enjoys the display and being able to easily switch between songs/chapters. As a parent I like the app a lot, al... See more

Company replied

Rated 4 out of 5 stars

I enjoy the ability for my child to be able to use the player on their own for stories and for the radio. I also like that myself and my partner can share a family account so if we don't have the phys... See more

Company replied

Rated 5 out of 5 stars

We've only had the player a week but are obsessed. It's nice to not have to handover a phone for audio entertainment but he can manage the device himself and it's not always on headphones. He's also l... See more

Rated 5 out of 5 stars

Such a great invention (or re-invention of the beloved cassette player!). We have both regular and mini versions of Yoto players and both are very much loved and are in daily use! Also - a special sh... See more


Company details

  1. #39 of 69 best companies in Electronics Company
  2. #13 of 22 best companies in Electronics manufacturer
  3. #11 of 13 best companies in Toy manufacturer

About Yoto

Written by the company

Yoto is an interactive audio platform for kids. We make carefully connected audio players that kids control without using a screen. And we have a catalogue of audio that inspires creative play and learning.

Yoto est une plateforme audio interactive pourles enfants. Nous fabriquons des lecteurs audios, intelligemment connectés, que les enfants contrôlent sans utiliser d’écran. Notre audiothèque est là pour inspirer le jeu créatif et l’apprentissage. Yoto Player Yoto Mini Reviewed.com independently rated Yoto Player the 'Best Overall' kids' audio player of 2022. They also picked Yoto Mini as the winner of 'Best Value' kids' audio player. Read Reviewed.com's recommendations here: Visit Reviewed.com

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

42k reviews

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Rated 4 out of 5 stars

My daughter loves her Yoto

My daughter loves her Yoto. The only downside is we have now missed 2 orders being shipped USPS with no tracking. Customer service has since sent replacement cards but wished we had tracked service initially to insure we received them. Still waiting for the cards to arrive but appreciate they are willing to help.

24 May 2026
Yoto logo

Reply from Yoto

Hello Victoria,

Thank you for taking the time to share your experience with us.

We’re sorry to hear that your orders were delayed due to USPS shipments without tracking.

We’ve already arranged replacement cards for you, and you should have received an email with the details.

If you’re still waiting or need further assistance, please don’t hesitate to reach out.

Kind regards,
Yoto Customer Happiness Team

Rated 1 out of 5 stars

It took ages to arrive

It took ages to arrive. Also, you should offer a gift service.

24 May 2026
Yoto logo

Reply from Yoto

Hi Dave,

Thank you for taking the time to share your feedback with us, and we’re sorry that your order didn’t arrive as quickly as expected.

While we aim for a 3-5 day delivery window, occasional delays can extend this up to 10 days, and we’re sorry for any inconvenience this may have caused.

We completely understand that knowing the delivery timeframe upfront is important. We’re continuously looking into ways to improve our shipping and tracking options.

Thank you again for your feedback, and please feel free to reach out if there’s anything further we can do to help.

Kind regards,
Yoto Customer Happiness Team

Rated 5 out of 5 stars

This is the best thing I ever bought…

This is the best thing I ever bought for my son. He absolutely adores it. If your child is into music a lot, this is the perfect gift. Also, if you are trying your best to have some screen free time, this is an absolutely must have. Great selection of cards. Is always a huge surprise when we get cards delivered.

24 May 2026
Rated 4 out of 5 stars

The card and everything is great

The card and everything is great! We love frog and toad. My only issue is with using the Shop app for tracking because it never works, always says “Gathering details.”

24 May 2026
Yoto logo

Reply from Yoto

Hello Chelsea,

Thank you for taking the time to leave us a review and share your feedback.

We’re delighted to hear that you enjoyed the card and love Frog and Toad!

We apologize for the frustration you’ve experienced with the Shop app tracking feature.

Your experience matters to us, and we’re working to improve reliability across all tracking options.

If you’d like further assistance, please reach out to us directly so we can help resolve this issue. You can find our contact information here: https://support.yotoplay.com/en-US.

Kind regards,
Yoto Customer Happiness Team

Rated 5 out of 5 stars

Excellent Screen-Free Alternative

Yoto has been such a great screen-free alternative for our family. My daughters listen every day, whether it’s the Yoto Daily Podcast, one of the many Brainbots cards, or an audiobook. I recommend Yoto to all of my mom friends.

21 May 2026
Rated 5 out of 5 stars

My son loves his Yoto

Yoto gives my son hours of enjoyment. It brings storytelling to life & we use the app when driving or when he plays in his bedroom. We particularly love the Roald Dahl classics & the Magic Faraway Tree series.

21 May 2026
Rated 4 out of 5 stars

I ordered an item

I ordered an item. It came when I expected it.

19 May 2026
Yoto logo

Reply from Yoto

Hello Joan,

Thank you for sharing your experience with us!

We’re glad to hear your order arrived right on time.

Delivering reliably is something we take pride in, and it’s wonderful to know we met your expectations.

Kind regards,
Customer Happiness Team

Rated 3 out of 5 stars

Feels like jumping through lots of…

Feels like jumping through lots of hoops to get one simple issue corrected. Really hate the initial AI response. Waste of time.

23 May 2026
Yoto logo

Reply from Yoto

Hello Jennifer,

Thank you for taking the time to leave us a review and for your feedback.

We’re really sorry to hear about your experience, that’s absolutely not the level of support we aim to provide.

Our AI assistant is designed to help our mighty Customer Happiness Team by answering common questions and speeding up how quickly we can route queries to the right agents.

But rest assured, there’s always a real person reviewing and responding behind the scenes. We’re sorry if it ever felt otherwise, that’s definitely not the experience we want you to have.

If you're still waiting for help, please do reach out to us via the live chat on our support site, our team is there and ready to assist you further.

We really want to make this right and get things sorted for you.

Kind regards,
Yoto Customer Happiness Team

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