Yoto Reviews 41,551

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 18,378 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product as a kid-friendly and engaging device that offers a wide selection of cards and content for the entire family, often describing it as one of the best purchases made. People appreciate the screen-free entertainment, the ease of use for children, and the variety of stories, music, and podcasts available, with many noting its positive impact on daily routines and travel. Reviewers also consistently highlight the exceptional customer service, mentioning that the team is super fast, friendly, and helpful in resolving any issues. However, some customers also noted issues with delivery, experiencing delays, lack of tracking information, or products not arriving as expected. A few other people felt that the app could be improved, citing difficulties with updating settings and a confusing credit system, while some were concerned about the product's constant Wi-Fi connection.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers expressing that their children are... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising quick delivery, fast... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use for both parents and... See more

Order

People report ambiguous experiences with order, with many finding the ordering process easy and receiving... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent, amazing, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Compared to similar products, it feels like the most kid-friendly one! The little one enjoys the display and being able to easily switch between songs/chapters. As a parent I like the app a lot, al... See more

Company replied

Rated 4 out of 5 stars

I enjoy the ability for my child to be able to use the player on their own for stories and for the radio. I also like that myself and my partner can share a family account so if we don't have the phys... See more

Company replied

Rated 5 out of 5 stars

We've only had the player a week but are obsessed. It's nice to not have to handover a phone for audio entertainment but he can manage the device himself and it's not always on headphones. He's also l... See more

Rated 5 out of 5 stars

Such a great invention (or re-invention of the beloved cassette player!). We have both regular and mini versions of Yoto players and both are very much loved and are in daily use! Also - a special sh... See more


Company details

  1. #39 of 69 best companies in Electronics Company
  2. #13 of 22 best companies in Electronics manufacturer
  3. #11 of 13 best companies in Toy manufacturer

About Yoto

Written by the company

Yoto is an interactive audio platform for kids. We make carefully connected audio players that kids control without using a screen. And we have a catalogue of audio that inspires creative play and learning.

Yoto est une plateforme audio interactive pourles enfants. Nous fabriquons des lecteurs audios, intelligemment connectés, que les enfants contrôlent sans utiliser d’écran. Notre audiothèque est là pour inspirer le jeu créatif et l’apprentissage. Yoto Player Yoto Mini Reviewed.com independently rated Yoto Player the 'Best Overall' kids' audio player of 2022. They also picked Yoto Mini as the winner of 'Best Value' kids' audio player. Read Reviewed.com's recommendations here: Visit Reviewed.com

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

42k reviews

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Rated 4 out of 5 stars

Yoto is great player

Yoto is great player. My daughter loved it. I'm not giving 5 stars just because the delivery service (in Bulgaria) was slow and not predictable.

20 May 2026
Yoto logo

Reply from Yoto

Hello Силвия,

Thank you so much for sharing your feedback with us, and we’re delighted to hear that your daughter is enjoying her Yoto Player!

We’re sorry to learn that the delivery service in Bulgaria felt slow and unpredictable. While we aim for a 3–5 day delivery window, occasional delays can extend this up to 10 days, and we understand how frustrating that can be.

We completely appreciate that having a clear and reliable delivery timeframe is important, and we’re actively working on improving our shipping and tracking options to make the experience smoother for families everywhere.

Thank you again for your thoughtful feedback—it really helps us improve. Please don’t hesitate to reach out if there’s anything further we can do to help.

Kind regards,
Yoto Customer Happiness Team

Rated 1 out of 5 stars

I have not received my order

I have not received my order, and I have reached out and not gotten a response. I placed the order 15 days ago.

22 May 2026
Yoto logo

Reply from Yoto

Hello Brittany,

Thanks for taking the time to leave us a review on Trustpilot, and I am so sorry to hear that you're still waiting for your order.

Your order was dispatched on 23rd of May with USPS Mail.

Delivery usually takes around 3–5 business days, but on rare occasions, it can take a little longer, so we allow up to 10 business days.

Since this was sent using an untracked service, we’re unable to check its exact status. We recommend keeping an eye on your mailbox and any locations around the destination address where packages might be left.

If you’ve already checked and still can’t find the parcel, please reach out again.

Thank you for your understanding.

Rated 2 out of 5 stars

Cards are too expensive

Cards are too expensive, not enough value for money

23 May 2026
Yoto logo

Reply from Yoto

Hi Cheryl,

Thanks for taking the time to leave us a review and for your feedback.

We’re sorry to hear that the cost of Yoto Cards feels high. We work hard to keep our prices as fair as possible, but we understand that it can add up. Here are some wise ways to enjoy Yoto content while being mindful of your budget:

*Yoto Club is a budget-friendly membership that allows you to enjoy new cards and content regularly
*Digital Cards are automatically downloaded to your library once purchased with no shipping involved, making them a convenient choice
*Check out the amazing free content available on Yoto Space to discover even more stories and activities https://yoto.space/

If you have any more questions, comments, concerns or compliments, please feel welcome to reach back out as we would be more than happy to hear from you again.

Kind regards,
Yoto Customer Happiness Team

Rated 1 out of 5 stars

I ordered Yoto cards about three weeks…

I ordered Yoto cards about three weeks ago and they have not been shipped to me yet. I read that I needed to wait until at least 10 days after the order and then I found out that my order was lost. This is my first time ordering so I kind of regret buying the Yoto player if it’s going to be like this just to get some cards.

23 May 2026
Yoto logo

Reply from Yoto

Hi Kenzie,

Thank you for taking the time to leave us a review.

We’re sorry to hear there was a delay with your order. We’ve already arranged a replacement for you, and you should have received an email with the details. If there’s anything still unresolved or if you need further assistance, please let us know and we’ll be happy to help.

In the meantime, the digital versions of all cards you ordered should be available in your Yoto Library.

We hope this gets things back on track for you and we appreciate your patience while we worked to put this right.

Kind regards,
Yoto Customer Happiness team

Rated 1 out of 5 stars

The music card I bought still hasn’t…

The music card I bought still hasn’t arrived

23 May 2026
Yoto logo

Reply from Yoto

Hi Eleina,

Thank you for taking the time to leave us a review.

We’re sorry to hear there was a delay with your order. We’ve already arranged a replacement for you, and you should have received an email with the details. If there’s anything still unresolved or if you need further assistance, please let us know and we’ll be happy to help.

In the meantime, the digital versions of all cards you ordered should be available in your Yoto Library.

We hope this gets things back on track for you and we appreciate your patience while we worked to put this right.

Kind regards,
Yoto Customer Happiness team

Rated 5 out of 5 stars

3 yrs and counting

It's been about 3 years since we started our journey with Yoto and we're just as obsessed now as we were then. Not only has his vocabulary and speaking skills improved, but he's learned so much about a broad spectrum of things.

20 May 2026
Rated 5 out of 5 stars

My 6 year old loves it!

My daughter listens to audiobooks all the time now, and she loves playing the Yoto games like Cheese and Chocolate with her older brothers. Fun for all of us. And she's getting to explore books on her own, which is wonderful!

23 May 2026
Rated 2 out of 5 stars

We thought that we could simply put in…

We thought that we could simply put in the card and the yoto would work. The whole set up is much more complicated than we expected.

23 May 2026
Yoto logo

Reply from Yoto

Hello Chris.

Thank you for taking the time to leave us a review.

We are sorry to hear about this issue.

We’d love to help troubleshoot and get this resolved for you, so please reach out to us directly.

For immediate assistance, you can visit our Help Center, where you’ll find our direct contact information and live chat options: https://support.yotoplay.com/en-US

We are looking forward to working with you to get this sorted out.

Kind regards,
Yoto Customer Happiness Team

Rated 5 out of 5 stars

Frog and Toad…

I always loved this book -Frog and Toad -and I’ve read it to my own children. But the reader of this -on Yoto, with the sounds and music , is wonderful.

23 May 2026
Rated 5 out of 5 stars

We absolutely love our YOTO Player

We absolutely love our YOTO Player! One of my favourite things about it is that it's completely screen-free, which gives me peace of mind while still keeping my daughter entertained and engaged.

She uses it throughout the day, whether she's having breakfast, playing in the garden, or winding down in the evening. It's become a real part of our daily routine. Bedtime has been especially lovely, as she enjoys listening to her stories independently and settling herself down for sleep.

The sound quality is fantastic, it's simple for little hands to use, and I love how it encourages imagination and a love of stories without relying on screens. It's been such a wonderful addition to our home and one that gets used every single day.

23 May 2026

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