You Love It Reviews 

1,506
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Shitty service I am disappointed with YouLoveIt I had my hopes high and was excited that my order was processed quickly only to find that my ring size was small and a different color from what they pr... See more

Rated 5 out of 5 stars

Was a bit worried from the one star review but my order went super smooth i got my Duotone SLS 2023 12m right on time (ok maybe 2 days later than expected) but everything went super smooth. Price are... See more

Rated 1 out of 5 stars

No customer support - bad delivery service. It took much longer than expected for my package to be shipped from YOU LOVE IT. So much delay, that I was already gone when they shipped my ord... See more

Rated 5 out of 5 stars

Made a large order last week over 3k eur as the selection was great and the prices even better, one of the boards we wanted was out of stock but we were instantly offered an even better more expensive... See more

Company details

  1. Clothing Shop
  2. Shoe shop
  3. Ladies' clothes shop

Information provided by various external sources

your kiteshop on the rhine


Contact info

3.5

Average

TrustScore 3.5 out of 5

2k reviews

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1-star

No history of asking for reviews

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3.5

All reviews

(1,506)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Exploded kite and no answer

I bought a kite Gastraa here online. After few months the leading edge exploded while flying the kite. I contacted the we sure and they do not answer me. Very disappointed.

23 May 2025
Unprompted review
Rated 1 out of 5 stars

Very Slow Delivery and Questionable Review Practices

They forgot to send my order, and only after two follow-up emails did they finally acknowledge the mistake and ship it. Instead of the expected 3–4 day delivery time, I received my package (a wing foil) after 3 weeks!

Also, be careful with Google reviews – they tend to remove negative ratings by taking legal action against Google under the pretext of defamation. This allows them to keep only the positive reviews.

1 August 2024
Unprompted review
Rated 1 out of 5 stars

worst experience in 20 years

I bought there new wing and was alredy broken. I figured out while inflating first time on the beach. Luckily I found a shop with valve repair set. Bastards refused to pay the part and repair!!! They sell you piece of s*it and let you in trouble.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Just orderred for my first time

Just orderred for my first time; all items shipped to Canada arrived in less than 2 weeks; to be honest some negative reviews had made me a bit anxious......now no more; one should not make decisions on angry people reviews; problem may happen, fix it with respect knowing nothing is perfect; to avoid confusion with the invoice, I should have ordered the boards separately than the kite, it was shipped in 2 seperate boxes anyway; overall quite good experience with Team youloveit and my emails were answered when it mattered

8 March 2025
Rated 3 out of 5 stars

Good prices. Not so good customer service

ordered kites that they advertised as in stock which they then sent an email about supplier issues.there was then a lot of back and forth and at times I lost hope. They did eventually deliver the kites I just think more communication and customer service would have helped

28 February 2025
Unprompted review
Rated 1 out of 5 stars

Did not receive kites,

Did not receive kites,

I Ordered kites here a month ago and did not receive them, support is bad as well and they cant be trusted. I heared a lot of sketchy thing about them, but their delivery and support for dutch costummers is bad.

12 March 2025
Unprompted review
Rated 5 out of 5 stars

Legit an Gr8

Was a bit worried from the one star review but my order went super smooth i got my Duotone SLS 2023 12m right on time (ok maybe 2 days later than expected) but everything went super smooth. Price are usually lower than the competition. I'm constantly scouting their website for good offers eversince :D

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, great prices. And when it was necessary to solve one product under warranty, it went smoothly. My recommendation for this online store.

21 December 2024
Unprompted review
Rated 1 out of 5 stars

The price is good but after sale…

The price is good but after sale service is terrible. I bought 3 kites from you-love-it.
A 12m cabrinha switchblade had a leaking valve upon first use in Dakhla. It had to be repaired with a north valve because they didn’t have cabrinha valves. But the repairman said it will not hold in the long run. I am trying to get a guarantee from you-love-it since it was a new kite. They will not do anything for me. The latest reply was: “ Thats like you will claim your Mercedes tires by replacing them with other tires ?”
I wasn’t asking for a new kite. Maybe a replacement bladder with the correct valve

15 December 2024
Unprompted review
Rated 5 out of 5 stars

Great experience!

Really impressed with You love it! They were super responsive, answering all my questions quickly, and the product arrived much faster than I expected. And as a bonus, the price was good as well. Great experience overall!

3 November 2024
Unprompted review
Rated 5 out of 5 stars

Recommend wihtout hesitation

Over the past three years, I’ve made numerous purchases from You-Love-It, ranging from smaller items like wetsuits to larger ones such as a carbon downwind foil board.

- Their prices are highly competitive.
- Orders are processed efficiently, and deliveries are always fast.
- Communication, when necessary, is seamless and straightforward.

Having placed around 30 orders in the last three years, I’ve never encountered any issues. I can recommend You-Love-It without hesitation.

27 November 2024
Unprompted review
Rated 1 out of 5 stars

NEGATIVE "You-love-it"!!!

NEGATIVE "YOU-LOVE-It"! I’ve ordered a kite, which cost 2098Eur if you take as a set with a bar. "You-love-it" Dusseldorf shop sent me only a bar and more than for a month they did not answer either emails or calls. Today in a short email they wrote me that there will be no kite, as they sold me. They don't have this model. And no one else gets in touch again! Guys, if I were in Germany, I would have already come to them with the police. What are you waiting for? Act!

15 September 2024
Unprompted review
Rated 1 out of 5 stars

Order not received. Vendor not answering

I ordered a Kite board from them that supposed to be In Stock. They sent me an email telling me that it's out of stock and they have to order it first, and will be send out within a week. After a week I contact them and they tell me they still haven't received it. A week later I contact them and I receive the same answer. I decide to cancel the order and write them an email -> No answer. I wait a couple of days (over one month after my initial purchase) and write again -> No answer.
Currently in contact with my Credit Card Company to get my money back..

21 October 2024
Unprompted review

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