YOU Broadband Reviews 

Headline: Jio AirFiber Relocation Fraud – Cheated Out of ₹6,340 by False Customer Care Promises!: Avoid Reliance Jio AirFiber at all costs! They are intentionally cheating customers during home relocations. I moved my residence within my hometown. I had already done a 6-month upfront advance prepaid recharge of ₹6,340 on my old connection. The customer care explicitly told me that technical relocation wasn't possible, but instructed me to take a fresh new connection on the exact same mobile number. They formally promised that after 90 days of the new connection running, my ₹6,340 balance would be added right back as a bill voucher. It has now been over 150 days. Jio is completely backing out of their commitment. They flat-out claim it is "not possible" and are refusing to refund my hard-earned money. I have raised multiple tickets, spoken to supervisors, and followed all their guidelines, but nothing has happened. This is an open scam to block customer refunds. DO NOT BUY JIO BROADBAND/AIRFIBER! Absolute fraud and pathetic customer service.

The worst customer care and service is horrendous for three three days wifi is not there if asked they say a particular time which is obviously wrong I suggest if its the last company you go for it's better to have no wifi installed in homes rather than going for this they don't understand and don't know how to resolve the problems within the given time
Thank u

Pathetic network and 24*7 outages, speed is slower than 2g network. Customer care dept doesnt give a damn about what is wrong and needs to be fixed. The company should shut down

What the hell you internet team is this is the right way to make money huh I don't even use youtube or see any vedios I keep my internet off how come after every five days internet pack is finishing plus don't u say i m jst using for indrive app nothing how come huh after every five days taking one ninety nine rs

Frequent downtime, worst customer service, no app for iPhone users. Many a times their customer service number also doesn't work. It took them 6 days to fix the internet and within 3 days it's down again. Upon calling (it connected this time surprisingly), they say fiber cut ho gaya sir and it's been 2 days they haven't repaired it. And the worst part is it is all pre-paid so because they already have the money they don't care.

EKDUM BOGUS SERVICE CHE.WEEK MA 2/3 TO COMPALINT HOI J CHE.

Terrible service in Erandvana Pune. Calls made to all senior technicians, customer care and repair engineers. All they do is pass the buck. Imagine a company supported by Vodafone is giving such a terrible service in 2026 when broadband is everything. We have been without a connection for 4 days, we have made more than 50 calls and talked to a lot of people but absolutely no solution. Only thing we can do is change the provider. Please do not subscribe to You Broadband in Pune.

Don't subscribe to this service gives false communication

Poor facilities, slowest speed, always downtime, the worst internet company is YOU BROADBAND, I'm not just saying this, I have 8 months of experience.

Third class service provider

Very very very very very very very very very very very very very very very bad

I am extremely disappointed with this broadband service. The internet quality is very poor, and whenever an issue occurs, it takes at least a week to get it resolved. Customer support is completely unhelpful—calls are kept waiting for 12 to 15 minutes, and many times they are not answered at all. Even when support responds, the agents clearly do not know what is happening. There is no proper information, no clear update, and everyone gives different answers. It feels like nobody knows the real issue. The support status shown in the app does not match the actual service experience. Overall, this is one of the worst broadband services I have used, with poor connectivity, untrained customer support, and extremely slow resolution. If this is the level of service they provide, I strongly suggest not buying this connection. I do not recommend it at all.

Internet disruption every other day, unfulfilled commitments, and unresponsive customer service have made this a very frustrating experience. The service quality is far below acceptable standards. Internet goes down almost daily, commitments not honoured, and customer service offers no support. Highly dissatisfied with You Broadband.

no help from customer service center
i suggest use Jio or Airtel internet

I am using youbroadband since 2006.
But this time I am so much frustrated with the service & connectivity of youbroadband. Since 2 months I am not able to use the internet because in a day so many time the internet connection goes away. They take the complaint & come for making it proper. But of no use. In few hours during that day, the same problem will reappear.
Since 3 days they have changed 3 Modems. But still the installed Modem does not work 👎👎
I am so much fed up that if they give refund of the remaining days, I would like to get disconnected from Youbroadband.
I will never refer any of my friend to take Youbroadband connection.
I am facing problem since 22nd April 2025. My money for this connection are lost as I am not able to use the internet.

Very Pathetic service. Internet is not working since 8 days and no response from the team. They don't pick calls, don't assign service engineers. Very disappointed with service. Took money for 6 months subscription after that no customer service. Very bad, will not recommend.

My experience with internet service of "youbroadband" is very bad, internet service is bad and refund process is also not good, very disappointed

I have already received the receipt or even submitted it but still haven't received my refund or credit days with internet service is still showing active which I have already disconnected on 24th October

Here is my username'hp101ar' I am using it since last 2 years! Or I get disconnect once in a last month!

Iam very happy with service and internet connection

Engineer Neil Parry visited yesterday. I am old and a technophobe. Neil was great. It took ages to sort my telephone and broadband but Neil was very patient and eventually got everything to work properly. Fabulous.