YOU Broadband Reviews 

You broadband connection has been down for three days now, and no one's fixed it. I've tried reaching out, but no luck. It's frustrating when a company doesn't care about its customers.

A customer on their network is spoofing our domain and sending out spam, but we cannot contact anyone to do anything about it.

All the emails to customer service bounce, their is no way to contact them on live chat unless you are an existing customer and they do not reply on social media.

Very poor service in Baner area Frequently fiber cut, outage in the network specially in the weekdays. No prompt service in restoring the network. Less than 90% network availability rate. Not going to refer anyone for new connection/service.

Not even wanted to give one star they have made joke of there customers called 10 times giving illogical and just irrelevant excuses STRONGLY NOT RECOMMEND

I'd put minus if I could very rude salesman at the door told him I was busy he said so am I to be blunt disgusting attitude left me no option to close the door I will post his attitude all over social media as have his content on my ring doorbell

Raymond has been 100% throughout extremely helpful including helping me with the changeover from my previous to my current provider its 5 stars from Ron.

Very pushy and assuming salesman. One wasn't too bad but the other which I can only assume may be the senior was making demands and unnecessary assumptions. He wasn't interested in actually ascertaining specific information before dissing Grain. I looked into You and Grain before purchasing and went with Grain as it was cheaper. Had it installed just over a week and very happy. You salesman assumed I'm on 80mbs when I'm on 150 and also made claims that no grain customers are getting those speeds. My phone wasn't to hand at the time despite him saying get your phone. Do a speed test. As soon as he left I did and I was 176. Made claims about Grain that aren't true. Will unlikely ever go with You.

Month 3 update on the refund-

Still they haven't refunded my money. Please absolutely avoid You Broadand in Pune.

Too negative review

Very bad service, I asked for refund but still not getting, even on mail they said 45 days. Very bad executive also. Not recommended to any one

Never ever try purchasing You Broadband.

Everyday internet is down and customer service agents are so rude. When you say and ask for information on why internet is down they say "We can't do anything, internet is down from main line"

We have an account with You Broadband since 2018.

The quality of the internet connection has always been average with the connection dropping frequently.

Our connection is activated as required based on our travel.

This time we activated the connection on Saturday 2nd September but found that there is water coming through the external cable which is not working as a result. They took 2 days to send someone to check the cable. They confirmed that the cable needed changing in that visit and raised a request at the same time on 4th September.

It is now 14th September and it is still not fixed. I have called them over and over again - our contact Mr Kazhi, customer care center, area in charge Mr Kokade, another contact given for the area Mr More, Mr Pramod and so on. I have gone to their office in person. I have been told that it has been escalated to the manager TWICE!!
They have all lied to me over and over again saying it will be fixed that day, in the next half hour, hour etc. We have heard them complaining in the background saying they have only renewed for a month and the cable has to be changed.
Their infrastructure has failed and they have treated us very badly to simply replace one cable coming into the router.
Do not take their connection.
Their staff is under trained and uninformed. Their customer service is non-existent.
They will take your money and give zero service. Half the month has gone without my getting a single second’s connection. And the clock has started, so I have to APPLY FOR SERVICE CREDIT to get back the 15 days that I have lost!!!
Avoid avoid avoid!

This is the worst, horrible and total waste of time. After sales services is totally worst. The customer support is not supportive at all. I am taking follow up on my connect of 100MBPS to which they are providing only 30MBPS speed. I have been requesting customer support to send someone to get this checked but they are not able to send anyone since 45days. The worst service i have ever received and so i wanted to share this to you guys DO NOT THINK OF TAKING THEIR CONNECTION IN FUTURE INSTEAD YOU CAN PREFER AIRTEL

Worst service I have ever been received in my life.

You broadband is the worst service provider. Since 2 years they are thinking that the customers are fool and they just cut the connection by calling it a technical fault and when the complain is raised for slow internet connectivity within 5-7 Min the speed of the internet gets boost up. And most of the time there connection stay shutdown due as they call it as a technical issue. On 4th of July 2023 as usual my internet connection was not working so I was about to raise a complain regarding the connectivity at that time I got to know that there is some technical work going on. Right now also on 7th of July 2023 I had same issue and when I did a complain regarding the connection I was told that there is some technical work going on in my area. Every 2 days they have there technical issues why don't the higher authority cross checks the site, are the higher authorities sleeping or what?

0 class broadband , vahiyat kaam hai iska logo ko lutne ka bahut achha kam kar rahe hai

Do not buy you broadband wifi

Do not waste your money in local company
They can’t solve any complaints quickly
They claim we solve your problem in working 2 days Bt it’s not true

Useless service never ever will recommend anyone to go for you broadband in my life hopeless hopeless very very poor service will loose your money

pathetic network and service. think 10 times before paying money for this connection. no value for money. disgusting customer care