I previously wrote a review on issues i had with Your.Rentals a couple of days ago. I have had heir support team working tirelessly to assist with Payoneer to resolve the payout issues. I am now... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a problem with a booking that I thought overlapped another 1. Dates were blocked on my calender so shouldn't have been able to book. My mistake was for 2027 not 2026. However. The pricing I'd on... See more
Company replied
I am a host here in the Philippines and its my first time having a booking from this apps and its very satisfying. i recommend this apps to those host out there and to guests that is looking for acc... See more
Company replied
As a host, I’ve received many bookings through Your.Rentals — far more than I expected, especially in the first two months. I was worried about having a fully prepared apartment sitting empty, but... See more
Company replied
Company details
Information provided by various external sources
Simple vacation rental software: bookings, payouts, channel manager, and listing in easy guided steps, synch your vacation rental calendars in one account.
Contact info
Vesterbrogade 149, 5., 1620, Copenhagen, Denmark
- support@your.rentals
- your.rentals
3.7
Average
624 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stay away from Your Rentals
Booked an apartment in Edinburgh for a Canadian friend for one week. It was confirmed then swiftly cancelled, according to Your rentals anyway but in booking.com it was still in my confirmed list of bookings. I asked why it was cancelled, they said they over booked but I dare say they didn't want to go for as cheap as I got it with genius discount.
They said it would be refunded and that was that. Received a cheeky message tonight telling me to stop message, it was canceled and that's that, they are too busy to keep responding. But I did not message again. I'll be very careful not to use any accommodation this cheeky company looks after. I took screenshots as proof but there's no facility to add them here
23 October 2025
Unprompted review
Reply from Your.Rentals
Hi Jeanine,
We're truly sorry to hear about this experience, we completely understand how frustrating it must have been, especially with the confusion between platforms and the messages you received.
Could you please forward all the details and your screenshots to resolution@your.rentals ? Our Team will carefully review the situation and do their best to see how we can help further.
Thank you for bringing this to our attention, and again, our sincere apologies for the inconvenience caused.
Best regards,
Your.Rentals
Luca is AMAZING
Luca is AMAZING
Don't know what I would have done if he didn't help me
Very patient, courteous and ever so kind
MANY THANKS LUCA
The BESTEST
10 October 2025
Unprompted review
Reply from Your.Rentals
Thank you so much for your thoughtful review! We're delighted to hear that you had a positive experience with our agent. Your kind words truly mean a lot, and we’ll be sure to pass them along. Luca will be thrilled to know his support made a difference. We’re here whenever you need us again!
No support
Waiting for payment to be taken for rental apartment. Going in 5 days timecard not fitting the customer support/reply should do
22 September 2025
Unprompted review
Reply from Your.Rentals
Dear Miss Karen Dutton,
Thank you for your feedback.
We apologize if our response time caused you any concerns. We understand how important timely communication is, especially when preparing for your stay. Please be assured that our team always strives to support our guests as quickly as possible.
Please note that our team responded to your emails and messages on the next business day with the full information you needed. If you require any further assistance, please don't hesitate to contact us at bookings@your.rentals.
We truly appreciate your understanding and look forward to welcoming you soon.
– Your.Rentals Team
Reply from Your.Rentals
Hello Telemachos,
Thank you so much for your kind words! It really motivates us to keep delivering the best service possible.
exceeding my expectation
i contacted the support for an issue regarding a payout not received on time, they have reacted immediately and the issue has been solved within 24 hours. I could not be more satisfied
12 September 2025
Unprompted review
Reply from Your.Rentals
Hi Lella,
Thank you so much for your kind words! We're thrilled to hear you had a great experience and that our team delivered the level of service you deserve. Your feedback truly means a lot to us—it motivates us to keep doing what we love: putting our customers first.
Reply from Your.Rentals
Hi Gavin,
Thank you so much for your thoughtful review! We're delighted to hear that you had a positive experience with our agent. Your kind words truly mean a lot, and we’ll be sure to pass them along—they’ll be thrilled to know their support made a difference. We’re here whenever you need us again!
We briefly experienced a payment issue
We briefly experienced a payment issue, but with Anne's help, we resolved it quickly. I'd like to thank
Anne for her effort, helpfulness, and prompt response throughout this entire process.
15 September 2025
Unprompted review
Reply from Your.Rentals
Hi Zeynel,
Thank you so much for your thoughtful review! We're delighted to hear that you had a positive experience with our agent. Your kind words truly mean a lot, and we’ll be sure to pass them along—they’ll be thrilled to know their support made a difference. We’re here whenever you need us again!
Absolutely the worst experience I've…
Absolutely the worst experience I've had, rented a property of them in Sydney and the Custer service was atrocious, having managed hotels for 30 years, I'm dumbfounded as to how they are still operating, I notified their contact of issues am having in the rental and ignored!
15 September 2025
Unprompted review
Reply from Your.Rentals
Dear Jason Sparks,
We are very sorry to hear about your experience at the property in Sydney. We understand how frustrating this must have been, especially given your background in hospitality. This is far from the standard we strive to uphold, and we sincerely apologize for any lack of support you received.
We’d really appreciate the chance to look into what went wrong and do what we can to make things right. Please reach out to us directly at resolution@your.rentals so we can make it right.
Thank you for your feedback!
– Your.Rentals Team
Great experience
I am a host here in the Philippines and its my first time having a booking from this apps and its very satisfying. i recommend this apps to those host out there and to guests that is looking for accommodations.
I also commend Ms. Lidia, for helping me along the way and for being so responsive always. until the booking ends she entertained all my questions . ⭐️⭐️⭐️⭐️⭐️
30 August 2025
Unprompted review
Reply from Your.Rentals
Hello Myleen,
Thank you so much for sharing your wonderful experience! We're thrilled to hear that your first booking went smoothly and that our platform met your expectations. Your recommendation means a lot to us and to future hosts and guests alike.
Great customer service and support to the host
As a host, I really appreciate how responsive and polite it's employee or customer agent. Thru their contact us support link, a company representative immediately sent me email and guide me how to get my payout. We exchanged 4 emails since she patiently answered my questions and she gave me clarifications and guidelines. I literally asked her if this company is a scam, and It is not. It's so amazing how how she handled this question, which I'm very wrong to ask because I had an immediate doubt when I did not received my payout due to some problem with PayPal. She guided me where to input my bank details for direct payment and I got my payout. Thank you so much, for helping me and guiding me.
2 September 2025
Unprompted review
Reply from Your.Rentals
Hi Frazil, thank you so much for your kind words! We're thrilled to hear you had a great experience and that our team delivered the level of service you deserve. Your feedback truly means a lot to us—it motivates us to keep doing what we love: putting our customers first.
Setup was quick and straightforward
Setup was quick and straightforward. Connecting to a booking channels like Airbnb, booking.com, etc. was seamless, and everything synced smoothly. Very satisfied so far!
28 August 2025
Unprompted review
Reply from Your.Rentals
Thank you so much for your great feedback!
We’re thrilled to hear that setup was quick and everything synced smoothly with your booking channels. Our goal is to make things as seamless and intuitive as possible, so it's great to know the experience met your expectations.
If there’s ever anything we can do to support you further, don’t hesitate to reach out — we’re here to help.
Wishing you lots of success with your listings,
The Your.Rentals Team
They resolved the issue but it's not…
They resolved the issue but it's not easy to contact them, everything is email and it's hard to talk to someone. This would make it more satisfying and simple, less anxiety.
18 August 2025
Unprompted review
Reply from Your.Rentals
Hi Mr Karim,
Thank you for your feedback — we’re glad we could help resolve the issue!
We truly appreciate your point about communication. While we aim to streamline support through email to ensure consistency and follow-up, we understand that sometimes a more direct conversation can make things feel quicker and less stressful.
Your comments help us improve, and we’ll definitely take this into account as we continue working to offer better and more responsive support experiences.
Thanks again for sharing your thoughts,
The Your.Rentals Team
This was by far the worst booking…
This was by far the worst booking experience I’ve ever had. The property has a hidden curfew between 19:30 and 07:00 which was not made clear at booking. This means you literally cannot enter the apartment after 7:30pm — completely unreasonable for a trip to Paris.
To make matters worse, the host accepted my request for check-in between 19:00–20:00 but then refused to honor it. We arrived at 19:50 and waited until around 20:30 with no check-in instructions, no key codes, and no way to reach anyone. At 20:34, I finally managed to send a message through Booking.com explaining we were at the property with no access. The host replied accusing us of being a “no-show” and claimed they only waited until 19:00, despite previously confirming check-in until 20:00.
We were denied entry to the accommodation, left stranded late at night, and had to find alternative lodging at the last minute — at our own expense.
This listing is misleading and deceptive. The host is unprofessional, unhelpful, and dishonest about their rules. I would strongly advise anyone considering this property to stay away. There are plenty of other places in Paris where you will actually be treated with basic respect and provided the service you pay for.
22 August 2025
Unprompted review
Reply from Your.Rentals
Hi Raj,
We're truly sorry to hear about your experience and understand how frustrating and stressful it must have been to arrive and be unable to access the property — especially after a long day of travel.
We want to sincerely apologise for the confusion regarding the check-in time. If the host confirmed a window between 19:00–20:00, it should have been honoured without exception. Clear and timely communication is essential, and in this case, it clearly fell short.
We’re also concerned about the mention of a curfew that wasn’t clearly disclosed at the time of booking. This goes against our standards of transparency and guest experience. We are actively reviewing this listing and the host’s handling of your booking to ensure it meets the level of service we expect for all Your.Rentals guests.
Please know that we are taking your feedback seriously and will follow up with both the host and our internal teams to prevent similar situations in the future. If you haven’t already, we encourage you to reach out to support@your.rentals
so we can make sure your case is properly addressed.
Thank you again for bringing this to our attention,
The Your.Rentals Team
Good customer service rendered to me as in-house provider
One of the guest who stay in my unit last August 8 to 10 damage 1 of our wall glass and also taking without payment all the honesty store inside the unit and both adaptor as well make the unit dirty with all the party rubbish as well full of stain marks in the wall and bedsheet! I immediately report it after the guest check out
Your.Rentals representative Nerea VU keep in touch with the guest however guest didn’t communicate back. She inform me
That they will do there best to compensate the best that they can to build good relationship for both parties and I’m glad that she really help me all the way until they decided to refund some of the amount to me. Good job team and I will definitely support you guys.
25 August 2025
Unprompted review
Reply from Your.Rentals
Hi Shabarry,
Thank you so much for your kind words and for taking the time to share your experience!
We’re truly sorry for the damage caused by the guest, but we’re glad to hear that our colleague Nerea was able to support you throughout the process and work toward a fair resolution. Our goal is always to protect and support our in-house providers like you, and it’s great to know you felt heard and assisted.
We really appreciate your continued support and trust in Your.Rentals. We look forward to working with you again and helping you get the most out of your rentals.
Warm regards,
The Your.Rentals Team
Bad userservices
Bad userservices, poorly managed and processuel structur us not consumerfriendly at all.
25 July 2025
Unprompted review
Reply from Your.Rentals
Hi Maria, thank you for your feedback and I’m truly sorry for the frustration you experienced. We take your comments about service and processes seriously and want to make this right. Please share your details (booking ID and dates) via the in-app chat or our support page so we can investigate and resolve this promptly. Your input helps us improve and better serve you next time.
— Your.Rentals Team
Issues was promptly sorted out…
Issues was promptly sorted out professionally
20 August 2025
Unprompted review
Reply from Your.Rentals
Hi Laureen, thank you for your kind review. We’re glad we could resolve the issue quickly and professionally. Your feedback means a lot and helps us keep our standards high. If anything else comes up, we’re here to help anytime.
Your.Rentals Team
Very satisfied with service
Very satisfied with service, fast and correct, polite attitude, thanks again ❤️
18 August 2025
Unprompted review
Reply from Your.Rentals
Hi Katja, thank you for the lovely review! We’re delighted you found our service fast, accurate, and polite. Your trust means a lot to us. If you need anything else, we’re always here to help.
Your.Rentals Team
Thank you Your.rentals support for…
Thank you Your.rentals support for helping me export and import and sync calenders from other booking platforms.
This feature is very important and has to be carefully done with an expert.
13 August 2025
Unprompted review
Reply from Your.Rentals
Hi Sudapej, thank you for the thoughtful review. We’re delighted our support team could help you export, import, and sync calendars across your platforms—it's a critical step, and we’re glad it went smoothly. Your trust means a lot to us. If you ever need help fine-tuning your setup or monitoring syncs, we’re here for you.
Your.Rentals Team
I needed help with my listing
I needed help with my listing, I was getting really stressed with trying to sort, I messaged your rentals and a lovely lady called Anne quickly came to my rescue, she sorted out the problem swiftly, and when I also had a further problem, I messaged her and she answered my email in record time and once again it was sorted, she also checked my listing went on to help and make sure everything was OK, it was such a relief to have the assistance of a very knowledgeable thoughtful understanding person, so thank you Anne very much, you are brill
7 August 2025
Unprompted review
Reply from Your.Rentals
Hi Linda, thank you for your lovely review. We’re so glad Anne could jump in quickly, ease the stress, and make sure your listing was fully sorted. We’ll pass on your kind words—she’ll be thrilled! If you need anything else, we’re always here to help.
Your.Rentals Team
User friendly interface and great support
User friendly interface and great support.
It is worth to pay little extra and get the support and visibility that we do not have with Airbnb and Booking.com.
5 August 2025
Unprompted review
Reply from Your.Rentals
Hi Arnaud, thank you for the great feedback. We’re thrilled the interface feels user-friendly and that our support and visibility make the extra cost worthwhile. Our team is here to keep maximizing your reach. If you’d like, we can review your settings together to boost visibility even more.
— Your.Rentals Team
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