Your.RentalsReviews 

One of the guest who stay in my unit last August 8 to 10 damage 1 of our wall glass and also taking without payment all the honesty store inside the unit and both adaptor as well make the unit dirty with all the party rubbish as well full of stain marks in the wall and bedsheet! I immediately report it after the guest check out
Your.Rentals representative Nerea VU keep in touch with the guest however guest didn’t communicate back. She inform me
That they will do there best to compensate the best that they can to build good relationship for both parties and I’m glad that she really help me all the way until they decided to refund some of the amount to me. Good job team and I will definitely support you guys.

Bad userservices, poorly managed and processuel structur us not consumerfriendly at all.

Issues was promptly sorted out professionally

Very satisfied with service, fast and correct, polite attitude, thanks again ❤️

I needed help with my listing, I was getting really stressed with trying to sort, I messaged your rentals and a lovely lady called Anne quickly came to my rescue, she sorted out the problem swiftly, and when I also had a further problem, I messaged her and she answered my email in record time and once again it was sorted, she also checked my listing went on to help and make sure everything was OK, it was such a relief to have the assistance of a very knowledgeable thoughtful understanding person, so thank you Anne very much, you are brill

User friendly interface and great support.
It is worth to pay little extra and get the support and visibility that we do not have with Airbnb and Booking.com.

Luis Holiday House is the best place for your stay, book now.
Zanzibar tropical Island

We booked a short-term rental in Berlin through Your.Rentals (listed on Airbnb). The apartment was completely misrepresented: wrong address, a run-down former storefront next to a bar, with mold, exposed wires, no privacy, no fire safety, and only one key.

There was even a 1x1 meter hole in the bathroom ceiling, leading to a room above with a bathtub and a window facing our kitchen. We had no access to that space — which means someone else must have. That’s a massive safety and privacy concern.

We left after 15 minutes, used nothing, and immediately contacted Airbnb. They acknowledged the issue and partially covered our hotel costs. Your.Rentals, on the other hand, refused to take responsibility or issue a full refund, despite full documentation and the fact that we never stayed there.

Worse, they stopped responding and are clearly stalling until the review period expires.

This is not a professional platform. There's no accountability, no transparency, and no guest protection. They hide behind Airbnb and leave others to deal with the damage.

We will be reporting the listing and the company to Berlin authorities.

Avoid booking with Your.Rentals at all costs.

Update – August 2025:
Your.Rentals has replied here with a generic statement, but I have already contacted them multiple times with full documentation: timestamped photos, location history, and hotel receipts proving I left the property after minutes and never stayed there.

One of the most serious issues — a 1x1m open hole directly above the shower, leading into another room we had no access to — has been dismissed by them as a “private area.” This is not only irrelevant, it is a clear privacy and security breach.

They have refused a full refund and repeated the host’s statements without addressing any of the documented facts. The case is now reported to Berlin Ordnungsamt, and complaints are being prepared for the Norwegian Consumer Council (Forbrukerrådet) and the European Consumer Centre (ECC).

This is not about expectations — it is about guest safety, misrepresentation, and accountability.

Very useful PMS to manage tourist rentals. We manage many properties through Your Rentals and we are satisfied with the results. Great support and customer service.

Thank you for resolving my problem fast :)

I had a great experience working with Your.Rentals support team. My request was handled quickly, professionally, and with clear instructions. Nicole from the Product Support team was very kind and responsive. Thank you for the helpful guidance and friendly communication. Highly recommended for any property owners looking for reliable OTA support!

LIDIA was most helpful and patient whilst helping me resolve problems . Highly recommend

Went beyond her job to help me & my family x

Don't waste your time using them as a channel manager. While VRBO has them listed as an integrated partner, VRBO refuses to connect with them, and I see why. Also, other than PayPal, they only use Payoneer that is expensive and not customer friendly. They do not give you the option to use Wise that is way cheaper and customer friendly. They are also extremely inflexible and unhelpful to the needs of their customers.

I got great help from Lidia to get my apartment fully completed on the site. She showed online how to do it and made it easier for me to fill in all the registration numbers on the platforms. Big thank you for that. Let the bookings come in!!!

Great service, always responsive, can only recommend to others

We recently faced an unfair cancellation penalty on a booking channel, and thanks to the company's outstanding professionalism, persistence, and clear communication, the issue was fully resolved in our favor. The Resolution Team's member Margarita handled the case with great attention to detail, kept us informed at every step, and successfully negotiated the removal of the penalty with Airbnb support. We felt supported and valued throughout the process.
Thank you for your help and for truly making a difference!

Bem Nguyen was very helpful and kind, making everything easy and smooth. Quick to respond and great customer service – much appreciated!