I am not getting much bookings form your rentels
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your.Rentals has really boosted our bookings thanks to the many channels they work with and competitive prices.
Company replied
Nicole was very helpful in solving my transaction dispute. It took a long time for it to be resolved, probably not nicoles fault,but payoneer took along time .
Company replied
I had a problem with a booking that I thought overlapped another 1. Dates were blocked on my calender so shouldn't have been able to book. My mistake was for 2027 not 2026. However. The pricing I'd on... See more
Company replied
Company details
Information provided by various external sources
Simple vacation rental software: bookings, payouts, channel manager, and listing in easy guided steps, synch your vacation rental calendars in one account.
Contact info
Vesterbrogade 149, 5., 1620, Copenhagen, Denmark
- support@your.rentals
- your.rentals
3.2
Average
659 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Your.Rentals
Thanks for your feedback Karin.
Well organised booking system
Well organised booking system, works well for the host
6 September 2024
Unprompted review
Reply from Your.Rentals
Thank you for your feedback! At Your.Rentals, we strive to provide accurate and helpful support to all our users. If there’s anything else we can help you with, please don’t hesitate to reach out!
Very understanding
The fast response very, understanding and respectful.
4 September 2024
Unprompted review
Reply from Your.Rentals
Thank you Miiro.
Great information and support
Great information and support. Fast, efficient and very detailed.
27 August 2024
Unprompted review
Reply from Your.Rentals
Thanks for the kind words Casa Aluem!
Bare minimum
In my case that service did the bare minimum.
I was a guest in a filthy place with bedbugs.
Called and informed the 2nd day after a horrific night, their response was very late, after 5 days they stepped in and the resolution wasn't explained at all, stayed 1 of the 5 nights, demanded photos after my checkout, not since i was at the property and proceed with no explanation why they will refund only 2 nights, that resolution came 5 days after checkout, so 10 days after the problem report.
Hope they will reorganize and be more responsive and fair.
24 August 2024
Unprompted review
Reply from Your.Rentals
Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Your experience falls far short of our standards, and we are taking your concerns seriously. We understand the frustration caused by the delayed response and the confusion surrounding the resolution. Please know we are reviewing this case to prevent similar occurrences in the future. We aim to be more responsive and transparent in all communications. Thank you for bringing this to our attention, and we truly hope to earn back your trust in the future.
YR Support
We appreciate YR's services
We appreciate YR's services. Bem from the resolution team is particularly amazing at his job.
Would recommend.
20 August 2024
Unprompted review
Reply from Your.Rentals
Thank you Lola, we will forward your message to Bem.
YR Team
Lidia
Lidia
Has been a great help to me setting our website up correctly.
Thank you
Amanda
19 August 2024
Unprompted review
Reply from Your.Rentals
Thank you Amanda for your kind words, I'll make sure Lidia know about them!
Reliability
Even in front of difficulties, they have honoured their commitment and taken full responsibility.
13 August 2024
Unprompted review
Reply from Your.Rentals
Thank you for your kind words Gianni. We are glad to read your comment.
We keep working to improve our service and bring the true "all in solution" for vacation rental property managers and owners.
Best regards,
YR Team
It is always great experience and…
It is always great experience and support from Scott!
I love the Your Rental application.
14 August 2024
Unprompted review
Reply from Your.Rentals
Thank you so much for your kind words! We’re thrilled to hear you’ve had a great experience with Scott and that you love the Your.Rentals app. We’re here to keep making things even better for you!
Nice experience
Nice experience. Good follow up, all in all good support.
10 August 2024
Unprompted review
Reply from Your.Rentals
Thanks for the kind words.
Excellent customer service
Excellent customer service, excellent way and fast handling how to resolve my issue.
28 July 2024
Unprompted review
Reply from Your.Rentals
Thank you for your kind words and for taking the time to leave a review.
We had a problem with accommodation
We had a problem with accommodation. It was in very bad condition and it was not possible to stay in it. We found the new one and we get the refund for the desputed one in a week. The person in charge of our complaint was more than kind and patient. Honestly, I didn't expect that it would end easily or quickly.
Thanks for everything Nerea and Your.Rentals team.
17 July 2024
Unprompted review
Reply from Your.Rentals
Thank you for taking the time to leave a review about your experience with our accommodation. We are sorry to hear that you encountered a problem with the initial accommodation provided. We understand how frustrating and inconvenient that can be.
We are glad to hear that we were able to assist you in finding a new accommodation and that you received a refund for the disputed one within a week. Our team strives to provide prompt and efficient solutions for any issues that may arise during your stay.
We will make sure to pass along your kind words to Nerea and the rest of our team. We truly appreciate your understanding and patience in this matter.
It was our pleasure helping you and we hope to have the opportunity to host you again in the future.
Best regards,
Your.Rentals team
Juana very helpful and quick to respond
Had to change apartment location and your.rentals were very helpful. Juana was quick to reply to all my emails and questions. I would recommend your.rentals based on my experience. My issue was resolved without much hassle.
24 July 2024
Unprompted review
Reply from Your.Rentals
Thank you for taking the time to leave a review! We are glad to hear that our team was able to provide you with helpful and efficient service. Juana will be thrilled to know that she was able to assist you in finding a new apartment location without much hassle. We appreciate your recommendation and hope to have the opportunity to serve you again in the future. Thank you for choosing your.rentals!
Reply from Your.Rentals
Thank you for choosing Your.Rentals!
I was followed continuously until the…
I was followed continuously until the problem was resolved.
17 July 2024
Unprompted review
Reply from Your.Rentals
Thank you for taking the time to leave a review! We are glad to hear that our team was able to provide you with helpful and efficient service.
Lidia has been really helpful
Lidia has been really helpful, he has helped me a lot in navigating the platform and showing me different features. Super happy about it!!
19 July 2024
Unprompted review
Reply from Your.Rentals
Thank you for your positive review! I'm glad I could assist you in navigating the platform and show you different features. It's always satisfying to hear that our efforts have been helpful to our users. Please don't hesitate to reach out if you need any further assistance. Happy using!
Kudos to Juana Nguyen
Juana Nguyen was extremely cooperative and helpful in resolving my problem. They managed to contact to both Booking and property owner fast, and that resulted in returning my money for the canceled reservation (the apartment was not fully available to me by the mistake of the owner/property manager). Great example of timely communication and client support. Thank you!
18 July 2024
Unprompted review
Reply from Your.Rentals
Dear Anton,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with our team. At Your.Rentals, we strive to provide timely and efficient communication with our clients, and it's great to see that this was reflected in your recent experience.
We are glad that we were able to assist you with resolving the issue of your canceled reservation and ensuring that your money was returned. Our team works hard to maintain strong relationships with both booking platforms and property owners, so we are delighted to hear that our efforts paid off in this situation.
We truly appreciate your kind words about our cooperative and helpful approach. It means a lot to us knowing that we were able to provide you with excellent client support. Thank you again for choosing Your.Rentals, and we hope to have the opportunity to host you again in the future.
Best regards,
Your.Rentals Team
They are not as responsive as I would like
Pretty slow in responding to emails.
And then they just drop off,rather annoying.
This is the experience pre onboarding to none.
They "trigger happy" approach to something like hospitality.
Im.not a guest but host
15 February 2024
Unprompted review
Reply from Your.Rentals
Dear IBD,
Thank you for taking the time to share your feedback. We apologize for any inconvenience caused by our slow response in email communication. We understand the frustration this may have caused, and we are actively working to improve our response times.
We also regret that you had a negative experience during the pre-onboarding process. Our team strives to provide excellent service to all of our customers, and we regret falling short of your expectations. We have taken note of your comments regarding our approach to hospitality and will make sure to address these concerns with our team.
We value all feedback from our customers as it helps us improve and provide a better experience for everyone. If there is anything else you would like to share, please do not hesitate to reach out to us directly at support@your.rentals. We would appreciate the opportunity to make things right and restore your trust in us.
Thank you for bringing this matter to our attention.
Sincerely,
Your Rentals Team
Because its easy to comunicate and…
Because its easy to comunicate and prompt reply to solve queries.
12 July 2024
Unprompted review
Reply from Your.Rentals
I am glad to hear that our communication and prompt replies have been helpful for you. Our team always strives to provide excellent service and address any concerns or queries promptly. Thank you for your positive feedback and please let us know if there is anything else we can assist you with."
quick and effective support
3 July 2024
Unprompted review
Reply from Your.Rentals
Thank you for your kind words! It was a pleasure to assist you. If you have any further issues, please do not hesitate to reach out to us again. Have a wonderful day!
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