They resolved the issue but it's not easy to contact them, everything is email and it's hard to talk to someone. This would make it more satisfying and simple, less anxiety.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your.Rentals has really boosted our bookings thanks to the many channels they work with and competitive prices.
Company replied
It is extremely difficult to reach anyone at Your.Rental, its only by email and it takes days before they reply. When we arrive we could not reach the person in charge to receive the keys, so I sent... See more
Company replied
I had a problem with a booking that I thought overlapped another 1. Dates were blocked on my calender so shouldn't have been able to book. My mistake was for 2027 not 2026. However. The pricing I'd on... See more
Company replied
Company details
Information provided by various external sources
Simple vacation rental software: bookings, payouts, channel manager, and listing in easy guided steps, synch your vacation rental calendars in one account.
Contact info
Vesterbrogade 149, 5., 1620, Copenhagen, Denmark
- support@your.rentals
- your.rentals
3.3
Average
650 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 69% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
WATCH OUT FOR THIS COMPANY
I booked an apartament on Holidus website for about 1000 euro, after booking I realized that owner of the apartment put a short text in the lowest part of the desription that this is only a room in this apartment that I rent.
There is also a text that say that I can not go in or out from apartment between 20:00 and 7:00 which is totally not ok. I contacted holidu directly to cancel that booking but didn’t get any help and it seems like I lost 1000 euro. holidu doesn’t want to cancel that booking and not owner of apartment too, even through I contacted them directly 10min after I made reservation.
18 April 2024
Unprompted review
Reply from Your.Rentals
Dear Damian, I'm sorry to hear about your frustrating experience with your booking. It's important for us to ensure that all aspects of a listing are clear and transparent to our users, and I apologize if this was not the case in your situation.
I completely understand your concerns regarding the limitations imposed by the owner of the apartment, as well as the lack of clarity in the description. Your feedback is invaluable, and we will use it to improve our platform and ensure that similar issues do not occur in the future.
Regarding your cancellation request, I apologize if you did not receive the assistance you needed. I would like to look into this matter further for you. Could you please provide me with your booking details so that I can investigate the situation and see what options are available to resolve it?
Your satisfaction is important to us, and we want to ensure that you have a positive experience with Holidu. Thank you for bringing this matter to our attention, and I hope to be able to assist you in resolving it satisfactorily.
Your.Rentals Team
Problems were resolved successfully and…
Problems were resolved successfully and pleasantly
8 April 2024
Unprompted review
Reply from Your.Rentals
Thank you Simon!
Great Job Benjamin Ickiewicz
I am deeply grateful for the outstanding support provided by Benjamin Ickiewicz, who serves as the finest Account Manager based in Sweden. His unwavering commitment to assisting me, coupled with his exceptional performance of duties, deserves sincere praise. Throughout this process, Benjamin has exhibited remarkable patience and professionalism, making the experience seamless and stress-free. I consider myself incredibly fortunate to have entrusted Benjamin with the task of managing my property transfer. Thank you, Benjamin, for your exceptional service and dedication.
19 March 2024
Unprompted review
Do not use your.rentals to host
Do not use your.rentals to host. when you cancel future bookings due to not doing short term rentals anymore they will continually charge you cancellations fees unlike VRBO, Booking.com and Airbnb. They're a third party website that is ran by greed.
19 March 2024
Unprompted review
Reply from Your.Rentals
Dear Ottej,
Thank you for sharing your experience with our platform. We are sorry to hear that you have had a negative experience with cancelling future bookings on our site. Our cancellation policy is in place to ensure fairness and consistency for all parties involved. However, we understand your frustration and we will take your feedback into consideration as we continue to improve our services.
Please note that Your.Rentals is an independent third party website, and as such, we do not dictate the policies of other booking platforms such as VRBO, Booking.com, and Airbnb. Each platform operates differently and has their own set of rules.
We value our partnership with hosts like yourself and strive to provide the best possible experience for both hosts and guests. If you have any further concerns or questions, please do not hesitate to reach out to us.
Thank you for choosing Your.Rentals.
Best regards,
The Your.Rentals team
The apartment is so gorgeous and so…
The apartment is so gorgeous and so big.
It’s really nice and really clean
Just like the picture no fraud there. And the owner are really good they responded fast to each message I sent
We really had the best time there. Pretty sure it’s even better to go there than to go to a hotel. Cheeper and cleaner and you’ll have your own space without anyone touching your stuff.
31 July 2023
Unprompted review
I have to use Maria at your.rental for…
I have to use Maria at your.rental for all my technical issues, as I have difficulties with my limited abilities.
Maria I can't speak highly enough in solving my problems, and it's always with a pleasant attitude, she is a star +
3 February 2024
Unprompted review
The best intelligent software and…
The best intelligent software and equipment enabled to attract customers worldwide. (Highly Legitimate)
29 December 2023
Unprompted review
Anne
Anne, is really excellent at her job! She has been taking time to explain to me all the finer details of the platform. Keep up the good work!
19 December 2023
Unprompted review
Benjamin goes beyond the call of duty…
Benjamin goes beyond the call of duty and is one of the best account executives
15 December 2023
Unprompted review
Outstanding
Our three-night company gathering at this property was superbly organized. The property agency's staff was incredibly attentive and collaborative, exceeding our expectations. The accommodations were comfortable, and the amenities added a touch of luxury. Highly recommend for any corporate event – a top-notch venue with a dedicated team!
26 November 2023
Unprompted review
Juana helped me get a 80% refund from a…
Juana helped me get a 80% refund from a property host who did not keep his promise about refunding me for a terrible accommodation stay. Grateful to have her immediate help throughout.
30 November 2023
Unprompted review
Unfortunately I booked the appartment…
Unfortunately I booked the appartment in Bulgaria via Your rentals and the service was extremely bad at the place. I complained to the company Your rentals and demanded a price reduction according to the Danish law. The company customer service just said "fuc* you" in a very nice way. Very disappointed with this company and the service they rpovide. I don't recommend this company.
3 August 2023
Unprompted review
Nice apartment that lived up to our…
Nice apartment that lived up to our expectations. Would recomend!
5 October 2023
Unprompted review
A perfect stay
Every thing was perfect. They were so welcoming and wonderful. They helped us with everything without no problem and so polite and positive.
1 August 2023
Unprompted review
Excellent!!
Excellent!!! Great location! Very well maintained and a great pool
1 October 2023
Unprompted review
Anne
Anne, was great and went far and beyond to help me with my refund in a very prompt response and outcome. Thankyou Anne
2 October 2023
Unprompted review
Great location, clean, comfortable and reasonable price
I had a wonderful stay at this 4 room apartment in the heart of Copenhagen. The location is perfect, close to harbor, restaurants, and sightseeings. The apartment is spacious, clean, and well-equipped with everything you need for a comfortable stay. The host was very friendly and helpful. This apartment is a gem, and I would highly recommend it to anyone looking for a cozy, spacious and convenient place to stay in Copenhagen.
The only problem we had was an ongoing repair around the house walls that made us wake up early.
26 September 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.