Thank you Emerald and escalation team for finally approving my refund. Let's hope that happens quicker then your response to me canceling a subscription I wasnt aware of
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See what reviewers are saying
I didn’t quite realize what I had signed up for initially so I decided to cancel. After emailing yourbeautyaid.com Bob replied and said that my subscription would be cancelled and that my membership f... See more
Caution! Scam! The company made me enter me contact information, falsely pretending that it was selling a product that it had never really sold. She was just looking to encourage people to leave the... See more
This company replied instantly with a phone call and follow-up email , after an error was discovered and rectified the issue. An immediate refund was made, and the problem was resolved without... See more
Company replied
3.9
Great
630 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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An issue promptly resolved
Few days ago, I have been very surprised to receive an e-mail informing me I had subscrided a membership of« YOURBEAUTYAID ». I never contacted this site and was upsate to have had my bank account debited. This error has been promptly escalated to Jamal, Customer Service Manager, who apologized and immediately canceled my registration as a member of this site. Thank you Jamal. I really appreciate.
25 May 2025
Unprompted review
Helpful Phoebe
Phoebe has been most helpful in sorting out my problem. great service!
19 April 2025
Unprompted review
Let then quick to attend to customer…
Let then quick to attend to customer problem and be professional
13 May 2025
Unprompted review
I accidentally signed up for a…
I accidentally signed up for a subscription through a scam that was running. After explaining all this to Jeremy he very quickly expedited my case and cancelled the subscription and refused my money
20 May 2025
Unprompted review
Jose was very helpful and prossesed my…
Jose was very helpful and prossesed my request quickly and was very friendly
20 May 2025
Unprompted review
Jose solved my problem’s easily in a…
Jose solved my problem’s easily in a short time thank you jose
15 May 2025
Unprompted review
Glad i got feedback.
14 May 2025
Unprompted review
Very good customer support from Kevin.
13 May 2025
Unprompted review
The prompt response from Edith i do…
The prompt response from Edith i do appreciate.
13 May 2025
Unprompted review
Company not correct and collect money…
Company not correct and collect money for unknown reason.
3 May 2025
Unprompted review
honestly nothing went wrong,someone…
honestly nothing went wrong,someone used my email address to subscribe and to get a membership to your store,i’m not that kind of person to do that so i simply want to get this done.
14 April 2025
Unprompted review
Excellent service and great experience.
Excellent service and great experience.
30 April 2025
Unprompted review
Kenny from Escalation team is in touch…
Kenny from Escalation team is in touch Thanks for helping out Kenny
25 April 2025
Unprompted review
Elsa contacted with regard to my refund…
Elsa contacted with regard to my refund .
24 April 2025
Unprompted review
Emerald's Frustrating Assistance on my Refund
Emerald has been assisting me with my refund. I haven’t received it yet, but I appreciate the communication so far and I’m waiting for it to reflect in my account. Thank you for your service, Emerald.
UPDATE:
Scam.
Customer service promised a refund of €26.50 for the unauthorized downgrade. To make matters worse, only a small amount (€1.90) was returned to my bank account, far from what was promised. When I followed up, I was told the refund had already been issued — without acknowledging that only a small amount (€1.90) was returned to my bank account.
This entire experience has been incredibly frustrating, misleading, and emotionally exhausting. I do not recommend giving them your card details. If you do, monitor your charges closely and do not expect a clear refund process.
21 April 2025
Unprompted review
Efficient Customer Support
Great Customer support. Alero was really fast and very helpfull. Thank you
7 April 2025
Unprompted review
Issue is being handled well by Imani
18 April 2025
Unprompted review
“I had a great experience using this…
“I had a great experience using this website. It was easy to navigate, and everything loaded quickly. I found what I needed without any issues. Highly recommend!”
Harry helped me a lot.
Thanks Harry
15 April 2025
Unprompted review
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