Your Business Listing Reviews 

103
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly staff and professional marketing support, noting that the team makes the whole process simple while helping businesses get noticed on Google and attract new clients. People appreciate the consistent follow-ups and dedication, describing the service as practical and very effective for growing local business presence. However, some people mentioned experiencing pushy sales calls and communication that felt overly aggressive during initial interactions. A few reviewers also noted that their search rankings did not improve as expected, leaving them disappointed with the lack of progress after months of paying for the service.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising account managers for being professional, friendly,... See more

Service

Users describe positive interactions with service, highlighting knowledgeable and helpful support agents who... See more

Customer service

Clients share positive opinions on customer service, highlighting that the support team is extremely helpful,... See more

Marketing

Customers consistently note positive experiences with marketing, highlighting a strong impact on sales and... See more

Website

Consumers find website experiences to be mixed, with differing views on performance. Some reviewers report... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Kate was great, polite and not over pushy. Always called to give an update when she said she would. Thanks Kate!

Rated 5 out of 5 stars

Working with Your Business Listing – NZ has been a great investment for my business. Their marketing support was straightforward, well-communicated, and delivered exactly what I was looking for. I was... See more

Rated 5 out of 5 stars

I can’t thank Your Business Listing enough! They really helped get my hairdressing business get noticed on Google. Before working with them it was very hard for new clients to find me but now I’m show... See more

Rated 5 out of 5 stars

I been working 4 years with YBL pushing my audience and growing my google business profile. I had a significant increase and growth staying with them over the years. I have a significant local cliente... See more


Company details

Written by the company

We specialise in products for businesses that want to get online in the most efficient and cost effective way possible.


Contact info

4.1

Great

TrustScore 4 out of 5

103 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 43% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(103)

93 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It could start by not scamming people

It could start by not scamming people, we have been ripped off thousands of dollars, after constantly promising a service, charging for the service and nothing.

22 January 2025
Unprompted review
Your Business Listing logo

Reply from Your Business Listing

Hi Maree,

We are sorry to hear that you have had a negative experience with our service, our goal is always to deliver the best possible results and value for all of our clients.

We can see there were initial delays with your listing setup that were due to verification on Google. Google verification can be tricky, painstaking and very frustrating especially since it is out of both of our control. Our team really does everything they can to make it as smooth as possible, but regardless of that we know it is still frustrating.

We are pleased to see that one of your Google Listings was successfully verified and reached the top 3 on the front page of Google, faster than our expected timeframes! Your secondary location was still going through the verification process, and our team continued to support you with this so that we could get your business online as quickly as possible. We would have loved the opportunity to continue to work with you through this process, but this was the point at which the service was discontinued.
We honestly do understand why it would feel easier to cancel than to go through the extra hoops Google can require for verification.
We absolutely want every client to receive what they’ve paid for, strong Google visibility and top rankings. While your service was unfortunately discontinued, we would love the opportunity to discuss this further with you so that you don’t feel let down and can see a return on your investment!

Please feel free to contact our Customer Service Manager Sarah on 09 884 0552 or by email at customerservice@yourbusinesslisting.co.nz.

We’re committed to doing everything we can to make this right.

Rated 5 out of 5 stars

I was initially contacted by John

I was initially contacted by John who discussed helping to list my Google ads more locally and I accepted his proposal on a trial basis, then Brooke administered the account, and I was impressed with the service and the resulted were positive. If you're looking for positive results in your locality then I would highly recommend their service.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Was great working with Elle to get my…

Was great working with Elle to get my business better advertising coverage, always going above and beyond and doing more to promote it than myself at times. If I need this service again I will be requesting Elle as my account manager again. I’m only discontinuing this service due to a change in requirements.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Consistent, Reliable & Affordable

I’ve been with Your Business Listing for 4 years now, and the support has been outstanding. Rory always checks in with me (even though I’m not the easiest to reach!) and makes sure everything is running smoothly and getting results. That persistence makes me feel completely supported.

Before finding them, we were spending thousands each month with no results or guidance. Since switching, the difference has been incredible. Rory and the team genuinely care, go above and beyond, and truly want to see your business thrive. Highly recommend! I’ll never look back!

26 September 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Your Business listing

I have been dealing with Emilie since I decided to go with YourBusinessListing to help boost my business google account. She has been nothing but amazing in helping me every step of the way. Including taking all my calls with the amount of questions I have had. Cannot recommend highly enough!!

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Great easy process

Emilie has been fantastic to work with on the advertising for my plumbing business. She’s a great communicator, very easy to talk to, and always explains each step clearly. Working with her remotely has been smooth and productive—I highly recommend her!

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Regularly informed & advised

I appreciated the regular updates and advice regarding how to improve my business listing.
Having someone like Richard to observe and advise me, helps to free me up to focus on the jobs at hand.
I felt well informed and saw the results YBL produced for my business.
Thanks Richard.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Your Business Listing is outstanding…

Your Business Listing is an outstanding organisation, providing businesses with an affordable and effective solution to engage prospective clients and grow their business. In a cluttered digital marketplace, they help businesses cut through the noise.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Experience and Results

I can’t thank Your Business Listing enough! They really helped get my hairdressing business get noticed on Google. Before working with them it was very hard for new clients to find me but now I’m showing up in searches and have had a big increase in enquiries. The team made the whole process simple and professional would highly recommend to any business wanting to grow!

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Friendly helpful staff

Lady I spoke to on the phone was very friendly and very efficient. Helped me to tackle the problems quickly!

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service

We really found the team fantastic to deal with throughout our experience from signing up to the regular follow up from the accounts manager.
Been awesome to see our business grow as a result. Highly recommend. Thanks team.

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Right from the start I was given useful…

Right from the start I was given useful and informative ideas/feedback. My account manager (Sarah) was particularly helpful and was happy to answer all my questions and was able to show how we were tracking as a business with how many successful and unsuccessful contacts we were making. I would recommend giving them a call to see how they could help grow your business.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Growing a small business locally

I am only a small business and took a chance signing up with Your Business Listing but it is one of the best decisions I could’ve made for my business. They’re transparent with how it all works, what to expect and when and my awesome account manager keeps me in the loop monthly. Going from barely anything online about me to now being in the top positions in my area, I’ve definitely noticed a difference with customers coming through the door - thanks YBL!

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Recently came on board with this…

Recently came on board with this service and the main thing that has stood out is their management of my profile and their communication! They seem to be very proactive and I am already starting to see changes!

9 August 2025
Unprompted review
Rated 1 out of 5 stars

Spam

Spam. They find your number from public listed sources. The first call I asked if it was a sales call and was told “no it’s a helping call” and then he launched into a sales pitch. I asked to be removed from their database / call list, but 3 working days later Dylan called again.

9 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look