I was able to QUICKLY get through to an Oncourse Home Solutions associate (Chris) who EFFICIENTLY and PROMPTLY took care of setting up with a local plumber. I was able to understand Chris, and he, al... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We noticed a pipe with small pinhole leaks in our basement, not an emergency situation, but something that needed attention. We placed a call to Oncourse on Thursday morning. The service call was con... See more
Company replied
Freddy Mendoza and his associate were wonderful. The repair of my washing machine was quick and clean. I was very impressed with Freddy. My machine doesn't grind anymore and goes through its cycles as... See more
Company replied
The fact that the original appointment was move back a month in itself is amazing. And that the tech was able to service AC and Generator as well is also amazing. The tech keeps your informed as to th... See more
Company replied
Company details
Written by the company
At Oncourse Home Solutions, we are a people-centric organization serving 1.4+ million customers across the U.S. A leader in the U.S. home warranty and home repair service industries, our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all.
Contact info
1415 W Diehl Rd. Ste 270, 60563, Naperville, United States
- 1-888-801-5057
- awr.customersupport@oncoursehome.com
- yourhomesolutions.com
4.4
Excellent
299 reviews
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fixed appliance I thought was done!…
fixed appliance I thought was unfixable. Found parts for a 22 year old range. Timely return with the part and fixed appliance.
8 July 2025
Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
Even though i had to wait like 5 days…
Even though i had to wait like 5 days for repair service to get to my house. Home Solutions took care of my issue right away.
30 June 2025
Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
Reply from Oncourse Home Solutions
Hello, we value your feedback and appreciate you taking the time to leave us a review. To discuss any questions or concerns you may have, you can email us at customerserviceinquiries@oncoursehome.com, text us at 630-534-9190, or visit us online at https://www.yourhomesolutions.com and click the "Click to Chat" tab to speak with a customer service representative during standard business hours. Thanks.
Happy customer for almost 15 years!
After being with NICOR Home Solutions for nearly 15 years. We are extremely satisfied with their Call Center Rep JJ who saved us substantial monthly service billing!!
28 May 2025
Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
The gentlemen was on time and…
The gentlemen was on time and courteous fast and efficient.
19 June 2025
Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
My air conditioner quit working
My air conditioner quit working. I called it in to home solutions and they sent a servicemen out the next day. Everything went as it was supposed to go.
20 June 2025
Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
Some employees I don’t understand Their…
Some employees I don’t understand Their language. I don’t remember what months when I called in for service.
26 June 2025
Reply from Oncourse Home Solutions
Hello, we understand your frustration and value your feedback. To discuss any questions or concerns you may have, you can email us at customerserviceinquiries@oncoursehome.com, text us at 630-534-9190, or visit us online at https://www.yourhomesolutions.com and click the "Click to Chat" tab to speak with a customer service representative during standard business hours. Thanks.
Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
THE REVIEWS ON HERE ARE LIES AND COMPLETE MISREPRESENTATION OF REAL CUSTOMERS' FACTS
The Reviews on here are lies. They had to be planted by the company itself, on any other sites where reviews are made. This company has received just the polor opposite. Even on the BBB site, there are a multitude of dissatisfied customers with this company and its parent company, its sister companies, partner company, and the alike. I could not just come by this site and let the bull sh*t ride. My family and I are customers of Oncourse's sister/partner company AWR. As it is now being discovered that none of these companies in its circle of family of companies and/or affiliates ever intends to pay out on any claims they get from customers. Which is UDAAP violation completely. These companies break Federal Laws as a regular course of business and commit Warranty and Insurance Fraud in the course of dealing with their customers. Nothing they ever say or contracted to do is done with and it's fingers crossed behind its back.
They act and operate in complete BAD FAITH, they entrap customers in unlawful Mandatory Arbitration agreements and clauses in their contracts that are Prohibited by Law. The Contracts that they enter into with People are Unconscionable and UNENFORCEABLE ACCORDING TO U.S. STATUTORY LAW AND THE CONSTITUTION.
They have Judges KELLY B. HODGE and unscrupulous attorneys like PATRICK R. KINGLEY, ESQ., MICHELLE H. BADOLATO, ESQ., AND SAMANTHA KROSKER, OF THE LAWFIRM OF STRADLEY RONON, STEVENS & YOUNG, LLP, WHO CAN UNLAWFULLY AND UNDULY INFLUENCE THE COURTS AND IMPAIR THE IMPARTIALITY OF THE COURTS TO PROMULGATE THEIR ILLEGAL AND ILLICIT CONDUCT TO STEAL CUSTOMERS' REMEDY. DON'T LET THAT STOP YOU. FIGHT THESE BEASTS AND END THEIR TYRANNY. THE MORE WE FIGHT, THE LESS THEY'LL BE ABLE TO GET AWAY WITH THE MANIFESTATION OF INJUSTICE THAT IS THIS CONGLOMERATE, AND SOON THEY WILL BE NO MORE.
15 April 2025
Unprompted review
Reply from Oncourse Home Solutions
Hello, we understand your frustration and value your feedback. To discuss any questions or concerns you may have, you can email us at customerserviceinquiries@oncoursehome.com, text us at 630-534-9190, or visit us online at https://www.yourhomesolutions.com and click the "Click to Chat" tab to speak with a customer service representative during standard business hours. Thanks.
Plumber was knowledgeable
Plumber was knowledgeable, troubled shooted problem quickly. Left environment clean. Respectful
4 June 2025
Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
Clog Busters
The contract company used for my exterior water line replacement were timely, considerate and professional. They did a great job on cleaning up as well. I did have to pay the difference, but it was still cheaper than the 2 estimates I got prior to remembering I had this insurance.
2 June 2025
Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
This company is a fraud
This company is a fraud. They never intended to honor any claim submitted. They used a hidden in the paperwork ploy to deny a legitimate sewer line claim. They also bill thru another company such as oklahoma natural gas company to try to seem legitimate.
1 June 2025
Reply from Oncourse Home Solutions
Hello, we understand your frustration and value your feedback. To discuss any questions or concerns you may have, you can email us at customerserviceinquiries@oncoursehome.com, text us at 630-534-9190, or visit us online at https://www.yourhomesolutions.com and click the "Click to Chat" tab to speak with a customer service representative during standard business hours. Thanks.
Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
Professionalism
29 May 2025
Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
Satisfied customer
He went straight to the gas lines check everything out
Very knowledgeable about what he is doing
Please thank him again
26 May 2025
Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
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