I was able to QUICKLY get through to an Oncourse Home Solutions associate (Chris) who EFFICIENTLY and PROMPTLY took care of setting up with a local plumber. I was able to understand Chris, and he, al... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We noticed a pipe with small pinhole leaks in our basement, not an emergency situation, but something that needed attention. We placed a call to Oncourse on Thursday morning. The service call was con... See more
Company replied
Freddy Mendoza and his associate were wonderful. The repair of my washing machine was quick and clean. I was very impressed with Freddy. My machine doesn't grind anymore and goes through its cycles as... See more
Company replied
The fact that the original appointment was move back a month in itself is amazing. And that the tech was able to service AC and Generator as well is also amazing. The tech keeps your informed as to th... See more
Company replied
Company details
Written by the company
At Oncourse Home Solutions, we are a people-centric organization serving 1.4+ million customers across the U.S. A leader in the U.S. home warranty and home repair service industries, our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all.
Contact info
1415 W Diehl Rd. Ste 270, 60563, Naperville, United States
- 1-888-801-5057
- awr.customersupport@oncoursehome.com
- yourhomesolutions.com
4.4
Excellent
299 reviews
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Pivotal Home solutions a must!
I have had pivotal Home solutions for quite a while now. And every time it is always a real smooth experience! From the process of filing the claim, to making an appointment, to getting a technician out for whatever the claim is for is always done in a timely manner. The extended home warranty through Pivotal Home solutions is a definite must have if you have home appliances and for home repairs and for your heating and AC. They have helped me many a time and I will continue to use them in the future.
4 September 2025
Reply from Oncourse Home Solutions
Hi Dora,
What a lovely review! Thank you so much for taking the time to leave a review on the services you have received. We're delighted to see that you trust us so much and recommend us to everyone! We look forward to serving your future home warranty needs!
Kindly,
The Oncourse Team
The plumber was professional and…
The plumber was professional and skilled. The work was completed and the new valve works well.
12 August 2025
Reply from Oncourse Home Solutions
Hi Don,
We're happy to hear that the plumber's expertise was evident and the new valve is working well. We appreciate you taking the time to share your positive experience!
Warm Regards,
The Oncourse Home Solutions Team
Insurance for the Unexpected
I am comfortable with oncourse as my home solutions company. I called for a plumbing problem and it was resolved within a few days. I needed a hot water heater. The old one was removed and the new one was installed the same day.
I am happy with the gas lines being inspected periodically. I have not had a problem , but I’m glad that the service is available to detect a potential problem
1 July 2025
Reply from Oncourse Home Solutions
Hi Myrtle!
We're happy to hear that you're comfortable with our home solutions. It's great to know that we resolved your plumbing issue quickly and efficiently installed your new water heater. We appreciate you mentioning the gas line inspections; we're glad you value this service. Thanks for your positive feedback!
Warm Regards,
The Oncourse Home Solutions Team
Great customer service
Communication and Professional made my experience great. I would used Nevils heating and cooling again.
18 August 2025
Reply from Oncourse Home Solutions
HI Cassandra,
We're happy to hear that our communication and professionalism made your experience great! Thank you for your positive feedback and for considering our services again.
Warm Regards,
The Oncourse Home Solutions Team
I had someone who was great. in what he…
I had someone who was great in what he do. It didn't take him very long to find the problem.
And he also help me understand what happened.
Thank him very much.
I will call on him again. He is a awesome man 🙏🏻🙏🏻🙏🏻🙏🏻
18 August 2025
Reply from Oncourse Home Solutions
Hi Kathy,
We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad the issue was resolved quickly and explained clearly. We look forward to assisting you again in the future.
Thank you,
The American Water Resources Team
Disappointed
My A /C was replaced and it cost $8000 and the home warranty only covered $600. What is the use of even having it.
20 August 2025
Reply from Oncourse Home Solutions
Dear David,
We apologize for the confusion and frustration you experienced with your recent claim and reimbursement, and we regret that our service fell short in this instance.
We will investigate this further and make things right. We will reach out to you within the next 24 hours so we can discuss your concerns in more detail.
Warm Regards,
The Oncourse Home Solutions Team
Reply from Oncourse Home Solutions
Dear Beverly,
We appreciate your positive feedback and are so glad you were satisfied with our work!
Warm Regards,
The Oncourse Home Solutions Team
Went without Hot water for almost 4…
Went without Hot water for almost 4 weeks. Everytime I called I got a different person. One day things would be approved then Denied then put on hold. The worst experience with a company I have ever had. After 3 weeks of cold showers, I called the Insurance Commission and sent paperwork to support all the issues.
24 July 2025
Reply from Oncourse Home Solutions
Dear Linda,
We regret to hear about the issues you experienced, especially the lack of hot water for so long. We appreciate you bringing this to our attention and for sharing your concerns with us. I have assigned a case to our Customer Advocates and one of those agents is attempting to reach out to you regarding your claim and the process.
We'll review your case to improve our service.
Thank you,
The Oncourse Team
Jose was so helpful
6 August 2025
Reply from Oncourse Home Solutions
Hi Dianne,
Thank you for taking the time to write this review! We're thrilled to see that you had a great experience with Jose. Jose represents the best of us, and we are excited to serve you in the future.
Warm Regards,
The Oncourse Home Solutions Team
I was without a washer for 4 months
I was without a washer for 4 months. I contacted the company and they sent someone out. The gentleman said he had to order a new motor. He came back and put the motor on and that didn't help the situation and he said he had to order another part. We waiting for a couple of weeks and no one showed up. After that they couldn't find anyone in our area that would come out. I kept calling and waiting and waiting. I finally got a supervisor on the phone and they kept trying to find someone to fix it. No luck! I finally insisted that they refund me what I had to pay for the motor and service fee. It took 4 months to get anything done. Over 38 phones called were made.
7 August 2025
Reply from Oncourse Home Solutions
Hi Debra,
We are truly sorry to hear about your recent experience with your washing machine repair This is certainly not the standard of service we aim to provide, and we sincerely apologize for the frustration this has caused.
We would like to investigate this further and make things right. We will reach out to you within the next 24 hours so we can discuss your concerns in more detail.
Warm regards,
The Oncourse Home Solutions Team
Very pleased.
Extremely polite, caring and helpful. My problem was quickly diagnosed and fixed. He explained the entire process of fixing the problem with me. I highly recommend.
31 July 2025
Reply from Oncourse Home Solutions
Hi Jack,
What a lovely review! Thank you for taking the time to complete one and sharing your experience with us. We are delighted to read that our technician quick and accurately fixed your problem and solved the problem in your home. We're here when you need us, and are excited to serve you again in the future.
Kind Regards,
The Oncourse Home Solutions Team
Reply from Oncourse Home Solutions
Hi Tommy,
We're thrilled to see that you received great service. We pride ourselves on providing great service and being here when you need us. Thank you for taking the time to share your experience, and we look forward to continuing to provide great service!
Kindly,
The Oncourse Home Solutions Team
Promises made
Promises made, Promises kept. The company, Platinum Insurance working as sub-contractors from Pivotal Solutions arrived as promised and were knowledgeable about my issue and showed professionalism regarding my problem. So, I'm grateful to Pivotal Solutions for their prompt response to my calamity. Thank You Pivotal. I'm grateful to be part of the Pivotal family. L. Edwards
29 July 2025
Reply from Oncourse Home Solutions
Hi Lucille,
What an awesome review! We're happy to hear that the team addressed your issue with expertise and professionalism. We appreciate working with you, we look forward to serving you again, and thank you for your positive feedback.
Warm Regards,
The Oncourse Home Solutions Team
Very efficient and professional service…
Very efficient and professional service technician
1 August 2025
Reply from Oncourse Home Solutions
Hi Steve or Dale,
We appreciate you taking the time to share your positive experience. We're happy to hear that our service was efficient and professional!
Kind Regards,
The Oncourse Home Solutions Team
They arrived within the time they…
They arrived within the time they specified. The repairman was very knowledgeable and polite and told me what needed to be replaced and replaced it. I would highly recommend them in the future.
15 July 2025
Reply from Oncourse Home Solutions
Hi Joseph,
Thank you for the review! We're delighted to read it, and even happier to read that you got the service you needed and it met your expectations.
Kind regards,
The Oncourse Home Solutions team
Reply from Oncourse Home Solutions
Dear James,
Thanks for taking the time to write about your experience and we're thrilled to read that you constantly receive great services.
Kind Regards,
The Oncourse Home Resources Team
This company was very experienced and…
This company was very experienced and professional, and took care of our problem with no issues. I would definitely recommend everybody to go through them.:-)
8 July 2025
Reply from Oncourse Home Solutions
Hi there,
Thank you for the kind words and the wonderful review! We’re elated to hear that you had such a positive experience with our team! We truly appreciate you taking the time to share your feedback. We look forward to serving you again in the future!
Sincerely,
The Oncourse Home Solutions team
Job Well Done
My technician was very informative and helpful. He got the job done in an extremely timely manner.
2 July 2025
Reply from Oncourse Home Solutions
Thank you for taking the time to submit a review!
I received very prompt and courteous…
I received very prompt and courteous response to my problem. They scheduled and arranged for service. They came quickly and did a good job.
13 June 2025
Reply from Oncourse Home Solutions
Thank you for taking the time to submit a review!
Appreciative…
I most appreciate that Home Solutions were able to get a service technician out to my home quickly and resolve the ac problem.
27 June 2025
Reply from Oncourse Home Solutions
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
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