Your Housing Group Reviews 

I’m from an south Asian ethnicity Me and my mum went to check out the house that we wanted to get a mortgage on and as soon as we entered the place her face dropped as she was probably expecting a white family. We had a 10k deposit and still she said we can’t get a mortgage and we asked why and she replied “oh no you can’t afford it you won’t be able to” while I have 5 working siblings and my mum also works and she thinks we won’t be able to help my mum pay for the bills and they refused us the house. Every other lender is approving us and when we try this one they have refused it. First the women she said 5k deposit and then my mother said yes I have it ready and then she said oh now you need 9k. We are friendly people we don’t have any criminal record of any sort and this is how dark skin coloured people still get treated (Bolton) eldercourt park BL3

Just another awful review added. Literally the worst housing group ever. We’ve had mice at home for almost two months now and the problem is still not fixed, as this is not an emergency for them (LOL) They keep taking the p*** by saying they will book and appointment for X day and nobody comes to the house. I can’t even remember how many calls and emails we’ve done. Another problem we have is damp and mould in the bathroom, and this is a serious issue and again, still nobody coming. We called today to check what the hell was going on and the customer service operator told us they were gonna come before 4pm to fix both problems. Guess what happened? OF COURSE NOBODY CAME. We stopped paying rent until this is fixed and they are aware.

Honestly the managers should be embarrassed about working with this miserable company.

**** Just to let you know guys, raising a complaint with them doesn’t work. Instead, just postpone paying the rent and go to the citizen advise or ombudsman and they can assess you

This is going to be a very long review so read fully.Absolutely abismal from a 40 year tennant from grosvenor housing ass to arena housing to your housing .Waited one year to get my roof / leak fixed in my kitchen from start to finsish 6 months to get my bath panel replaced ,After contacting them to say how incompatent they were also being passed to several different people who apologised eventually i took this exceptionally to the next level if things didnt get sorted pics on facebook all other social platforms even to rip off britain and would have no further contact until someone from the higher eschelons from the company turned up on my door step and around 4-5 days after someone did .The director of asset management had a look round inside and outside next minute works were booked in .And within about 7-10 days i had a bathroom refit as my skirting boards were rotten as water was getting to them from the shower an actual roofer came and i got my roof fixed got my fan replaced and even a new back door .To cut long story short after telling them how fantastic things looked ive now made a training video for themin regard to my experience and to help them to live up to there mission statement a very interesting time for me and yhg

Absolutely appalling customer service and terrible at completing repairs. Reported damp over 2 years ago now. Was told gutter is leaking, causing rendering to be damaged, which is causing damp in the kitchen. Contractor's sent round numerous times with no work even attempted. Gutter needs fixing first, so rendering can be done and then plastering inside the kitchen. Plaster sent round, he clearly couldn't do anything. Then a month later guttering was looked at.. needs scaffolding to be fixed as its a metal gutter, so nothing done then. I told them from the start which repairs needed doing before each job could be completed, yet next thing someone came to fix the rendering, which they couldn't do as the gutter still wasn't fixed. Back yard gate rotted away too, sent some one round over a month ago, they measured up for a new gate... Still not heard back, even though I was speaking to someone over email who was chasing the repairs up and I informed her that while I was away, my neighbour reported someone in my back yard. My house is completely exposed as the gate is not even worthy of being called a gate. I've emailed asking for updates on numerous occasions with no reply at all. I've called numerous times before and spend over an hour on hold to get through and then to get miraculously cut off mid way through them looking in to it! Or to be told they will call me back with an update..never get called back. Its literally been going on for years now with the damp and not an ounce of work has been done. It's just becoming a joke now

Could someone please look into this?

Princess Court, 117 Princess Street, Manchester M1 7AG - Tonight 11/09/23 at around 8pm, several intruders were seen climbing onto access scaffold that have been erected by your contractor Casey.

This is the second time in a week that this has happened. The residents were traumatised and fear for their safety.

We rang the Casey out of hours emergency hotline, the Casey liaison office and Princess Court scheme manager but none of them answered.

Apparently there is zero security measures to safeguard the boarded construction area, there is NO LIGHTING, NO CCTV, NO ALARM and we all know darkness invites crime and they are putting our lives and properties at unpredictable risk.

Everyday the construction work starts at 8am until 4pm, causing much disturbance to the residents on a daily basis. At night we have sleepless nights worrying about intruders.

We urge you to take immediate action without delay. The security and safety of the residents is the number one priority. The site security should be checked and reviewed as a matter of urgency to stop further unauthorised access.

I have been trying to report a man repairing motorbikes for over a week but cannot get anyone to answer the phone. He is rebing motorbikes all day into late at night it's driving me mad

It I could give 0 stars I would. We're do I start? From Japanese knotweed weed taking over my full garden to black damp leaking mushrooms growing out my walls and ceilins. I also have a rat investion and a next door neibough that thinks it's acceptable chucking eggs, bricks and more at my windows were young children live. The housing are well away it's her she's done it to multiple previous tenants and also a tenant of your housing bur they just don't care. They do 0 repairs and good luck getting hold of YOUR housing officer. Over 100 calls and voicemsils iv left with no respond. Iv had letters of my doctors, school, midwives etc to say I need out this living hell hole. Yet they refuse to move me.

3 weeks in...living in rat infested flat with a child.
Appalling management and customer care is zilch!

Nothing ever gets repaired! Leak in the kitchen ceiling from the shower still not fixed after having numerous people come out and looked at it. My downstairs toilet was booked in for a repair this afternoon, had a voicemail left this morning cancelling the appointment after waiting a month for someone to come out. My kitchen cupboards keep falling off and we had measurements taken around 2 years ago for repairs and still nothing.

Do not book with this accommodation, worst apartment I've ever been on my vacation. I paid €1500 for 12 days that were hell! There is no air conditioning, it is impossible to sleep in a house that is hotter than outside. There was no cable to watch TV, the fridge freezes all the food, the washing machine does not work, the apartment does not have enough kitchen utensils, when I arrived it was dirty to the point that I had to take the sheets off the bed that looked like they had never been washed, so like the pillows, they put a roll of toilet paper for 12 days, two bath towels, completely dirty apartment with dirty walls of dead mosquitoes with blood. All in all, for the price I paid, it's not worth it at all. Don't book with this accommodation, it's living a vacation from hell.

My daughter signed her tenancy in July 2022 still can’t move in because of damp she has a little boy paying rent bills ect on the house been out to plaster but still damp they say they are coming out but don’t turn up ring to ask where they are they say it’s not been logged why has no-one investigated this company is beyond me

I am gobsmacked how this housing association is still able to operate, with numerous emails to the ombudsman and to media the housing group continues to protect my illegal neighbours who are living in the above property illegally, it feels like the housing are protecting them, this time though they over stepped the red line and legal action is going to take place they are the pits and let me tell each and every one of you who have had issues with them as bad as I have you must take legal action, the housing group do not care about your complaints to ombudsman or media interest they have zero shame, its time for action people to get rid of this diseased infested unprofessional firm or at the very least get the housing group to install professional people that care about what they do and the communities they serve which I strongly suggest they do, the managers run off when they have done wrong, its time for change and I will lead the way! watch this space YHG

Absolutely awful, can't do anything!

So the latest is they've used an outside company to pretend to do repairs. This is all subject to legal action so a repairs schedule was agreed to.

Day 1 of so called repairs being carried out and they've breached the schedule THEY proposed and agreed to. 18 jobs should have been completed by the end of week beginning 24th July. Instead they completed....2 and did a bad job of that.

They left human feces in my bath and left yet another leak behind in my bathroom. So they fixed one job and created another problem. As a result of this leak I slipped and my foot (that I'd previously broken) is all cut up and bruised.

They where planning on isolating my shower so it couldn't be used. I asked specifically when are the tiles coming down and back up though? "Don't know" so I refused to let him isolate the shower. Sure enough three weeks later they have done nothing. So I would've been without the ability to bath for God knows how long.

I've been unable to turn the heating on because my radiators have been left off the wall for weeks. My understanding is a lack of heating for more than 3 days reders the property uninhabitable. We are far beyond that now.

They where planning on ripping up my kitchen floor. Again I asked "when's the new one going down though you've not measured nor allowed me to pick a new one, as agreed" same as before "don't know" so they didn't do that either because I would be without a floor, again for God knows how long.

When they re plastered one of my walls the insulation in the wall was rotten and mouldy. Instead of replacing this it's just been plastered over. What's the point? The damp will just come back. Completly redundant.

They arrived on Monday, breached the agreed schedule. Arrived on Tuesday, plastered over rotten insulation. Wednesday, no show. Thursday, no show. Friday, no show. Saturday, no show. Monday, no show. No communication, no follow up, no explanation. No response to emails. Nothing. As above 18 jobs should have been completed by this point. They've done 2....yep. I wasted a week of my life, yet again, climbing the walls for NO REASON.

I've then had to put all my belongings back in the flat from the communual hallway. I have now moved my furniture to allow them to do repairs 27 times. Moving furniture back and forth for no reason is not a hobby of mine!!!

I then get an email Monday afternoon asking for access the following day to "start works". Erm firstly start works? You've already started then disappeared!!! Secondly, that's less than 24 hours notice, I have a life believe it or not...

This now of course is my fault for "refusing access" which just isn't factually correct. They seem to labour under the delusion that I am just available to them 24/7 on the off chance someone may or may not turn up. They are mistaken..

Now I know what they'll say regarding this, the same as always. ITs nOt OuR FaUlT iTs aN OutsIdE cOmPaNy. I don't care. You're responsible. It's a poor unacceptable excuse...

They have also failed to change their own schedule as per their own admitted mistake....

This is 10 years of the same cycle of lies, gaslighting, blame shifting, lack of accountability...they agree to one thing do something else or nothing.then blame me. where I with a man that did this cycle over and over and over it would be called abuse under the coercive control regs but we don't say that because it's a corporation. I'm saying it. This.is.abuse.and.Ive.had.enough.

I've now been living on a building site for no reason for weeks. My belongings are wrecked from all the dust (which they didn't clean nor communual areas). Thousands of pounds worth of collectibles wrecked. Clothes wrecked. My life wrecked. Your Housing should be ashamed but as we all know they simply don't care.

"Creating homes for people to thrive"

HA what a joke that is....

Edit: no clair Porter, you won't. I emailed you directly weeks ago about it and was ignored. More lies....

Edit 2- actually cannot believe you're just outright blaming me again. This is gaslighting and blame shifting ie abuse and you know it.

They attended on the 24th/25th and breached the schedule within the first 5 mins. They then failed to arrive, as per the schedule. Wed no show. Thursday no show. Fri no show. Monday no show. By this point 16 jobs should have been completed. They completed.....2....badly.

They then email me on Monday afternoon to attend to "start" the works whilst simultaneously failing to give any explanation whatsoever as to why they failed to turn up for a week....but sure blame me!

No communication or follow up of anykind. Remind me how this is my fault? You seem to labour under the delusion that I am just sat in 24/7 on the off chance someone may or may not turn up. You are mistaken...

Also the new date hasn't been discussed nor confirmed with me.....

They don’t care about wellbeing of residents at all. The bin has no lid and rubbish is everywhere. Our parking is always filled with rubbish. Staircases are dirty and smelly.
And when we complain or send an email no one replies. When we call after 60 minutes they say they can’t do anything or they come and make everything worse.
Now they fixed scaffoldings for nearly 5 months, with no workers!!!!! They have blocked our windows and we can’t open the windows properly!!! Unacceptable….I would give 0 if I could.

Because of my complaining YHG have referred me to Manchester Adult Services (Mental Health) They did this without my consent or knowledge. They have now said they have banned me from replying to my emails for 6 months. The large majority of the time they don't anyway. I wonder how long it will be before they look into banning me from comment here?

All the resposes on here from Yourhousing are just smoke and mirrors!

No one does anything, apart from promise that they will "look into it and get someone to contact you"......and still nothing happens.

When you do eventually see fix360, the quality of the work is abysmal!

From 25 th january till last week no hot water or heating. But work not finished yet. All pipes need to be boxed.59 flats. We pay for services charges that we don't get them. Poor management .

So again for the third time I've chased up and phoned up yesterday in regards to a repair that I've currently got for the kitchen, I've been left with a rotted floor and water damaged plinths for weeks. I was on the phone line for over twenty minutes, after ten minutes of me patiently waiting for the person on the other end of the line to get back to me they just hung up on me so again I've gotten nowhere. It's not just that either, my solicitors are struggling to get a response and call back from Your Housing so they're chasing them up too. This is what this company does, ignore you when you need them but when they need you, they're soon quick enough to contact you and mither. All this chasing up you have to do with this diabolical company causes stress that is not needed. So now I am going to phone up again today, wish me luck!

Update: So I phoned up yesterday and I was told that someone will give me a call today, nobody has. Now I have more chasing up to do. Like I said, they ignore you when you need them but when they need you, they're soon quick enough to contact you.

0 stars if I could give that rating
I have been waiting for new patio doors for 10 months, due to them warping with age.....-9 degrees this winter, so I had to put duck tape over the gap to block out the freezing wind, I wake up every morning to find snail slime on the carpet
Your housing have turned up to measure twice but when it was due to be upgraded last month, no one turned up, no call to say that they weren't comming, no way of making a complaint because they don't answer the phone (I have left it ringing for over 2 hours three times other residents also have have this problem).
When I did manage to get a complaint in via a manager, I've still not had a response.
I am not the only person on our complex who has had to wait nearly a year for works to be done!!! This company need reporting to the Ombudsman...rogue landlords?

If i could give 0 stars i would!!
3 complaints made none acted on and even 1 i was made to feel guilty about by a manager so i retracted it!
These made myself and my disabled children homeless (no fault of my own) and offered no temporary accommodation, was “promised” and “assured” a property would be available for us to move into after 2 weeks it’s been a month we are still homeless!!
All they say is they’re having meetings and contacting legal teams this is by far the worst housing association i have ever dealt with and the employees are terrible my 5 year old could do a better job!!
I’ve even had the local MP involved.
In my opinion if you can avoid this housing group then do it! Unfortunately I cannot as my children need a home.
I wouldn’t even be homeless if the housing officer had done her job back in November!!!