Your NRG Reviews 

5,327
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 3,876 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, noting the efficiency and promptness of deliveries, often arriving earlier than expected. Many highlight the competitive and reasonable pricing, even during periods of market volatility, making it a preferred choice over other suppliers. The staff, from sales to delivery drivers, are frequently commended for being friendly, helpful, polite, and knowledgeable, contributing to a positive overall experience. However, some customers experienced issues with unsuccessful deliveries, billing discrepancies, or receiving an incorrect quantity of oil. A few reviewers also reported problems with communication, such as ignored emails or last-minute cancellations due to vehicle breakdowns, leading to significant delays.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the efficiency and speed of... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, politeness, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and efficient... See more

Price

Customers consistently note positive experiences with price, often finding competitive rates and good value... See more

Order

Customers report positive experiences with the ordering process, finding it easy and straightforward, whether... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant. Having to rely on domestic oil is no fun. And expensive. During the confusion caused by Trump in the Middle East, NRG were the only supplier able to deliver oil, and at a reasonable... See more

Rated 5 out of 5 stars

Purchased online with an initial delivery price of around £500 for 500ltrs and scheduled for 22nd May. The order was delivered earlier than expected which was great and the driver was very helpful es... See more

Rated 5 out of 5 stars

After having used a different supplier for over 30 years earlier this year when the oil crisis hit they refused to quote or deliver Went to NRG and was given a reasonable price and delivered the da... See more

Rated 5 out of 5 stars

The delivery driver had not delivered to us previously and needed a little help finding us and the delivery point. He was very pleasant and courteous. He was also well informed and told me the oil we... See more


Company details

  1. #13 of 25 best companies in Fuel supplier

Written by the company

Your NRG provides top-quality heating oil and bulk fuels with an unbeatable service. Powering homes and businesses across 22 depots, we have a nationwide reach fuelled by local expertise.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(5,327)

3,877 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Friendly, helpful, affordable, timely and accommodating. Can't say more. See you next time.

11 June 2026
Rated 5 out of 5 stars

Easy ordering

Easy ordering, great communication and customer support. Oil arrived on date specified. Good price and will definitely use for next order.

11 June 2026
Rated 5 out of 5 stars

Excellent service

With the price of fuel at the moment, it was a bonus that you can pay in three instalments. Delivery was quick and efficient.

11 June 2026

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