Reliable. and competitive prices I like the payment structure i.e, take card payment details with order but cleared funds not taken until after delivery. Did not treat their customers new or ex... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We ordered our first delivery from NRG online. We initially got a verbal quote,but by the time we wanted to order the office was closed. Hense why we ordered online, the price was even better (at... See more
Company replied
Great service from NRG Easy ordering online with choice of days on delivery and competative prices Kept me informed on delivery date Driver was very friendly and helpful Would definatly use aga... See more
Company replied
Heating oil ordered without fuss and also delivered sooner than expected. Price was reasonable too compared to other quotes obtained on the same day. Very good service, will use again.
Company replied
Company details
- #13 of 25 best companies in Fuel supplier
Written by the company
Your NRG provides top-quality heating oil and bulk fuels with an unbeatable service. Powering homes and businesses across 22 depots, we have a nationwide reach fuelled by local expertise.
Contact info
Baltic Street, TS25 1PW, Hartlepool, United Kingdom
- 01642 686000
- sales@yournrg.co.uk
- yournrg.co.uk
4.7
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 67% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service.
5 May 2026
Reply from Your NRG
Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
1st class service
Everything went really well from start to finish. We've not used the company before and are so impressed, we will definitely be returning.
The delivery driver Philip Deakin was particularly good. Nothing was too much trouble and most pleasant and polite.
Thank you Your NRG, we'll definitely be back. 😊
23 April 2026
Unprompted review
Reply from Your NRG
Hello,
Thank you for your five-star review, we are pleased that you are happy with our customer service.
Faster than expected
Faster than expected, very fast delivery before expected day which in my case was pleasant surprise, and lowest price on the market in my area, thank you.
12 May 2026
Reply from Your NRG
Hello,
We are pleased that you received your oil promptly and carefully. I will pass your regards onto to the driver that delivered to you. Thank you for choosing Your NRG and for taking your time to leave us a review.
Great experience
The delivery was on time
The driver was courteous and was very quick with the delivery
The whole exercise was pretty fast and perfect
The driver is a credit to you
12 May 2026
Reply from Your NRG
Hello,
We are pleased that you received your oil promptly and carefully. I will pass your regards onto to the driver that delivered to you. Thank you for choosing Your NRG and for taking your time to leave us a review.
Very nice staff delivery was smooth and…
Very nice staff delivery was smooth and updates on delivery excellent.
Would recommend.
5 May 2026
Reply from Your NRG
Hello,
Thank you for your five-star review, we are pleased that you are happy with our customer service.
NRG price good at a difficult time
NRG gave me a very competitive price in a very uncertain market. We were not in when delivery was made but all done efficiently and cleanly. Thank you
14 April 2026
Reply from Your NRG
Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
Reply from Your NRG
Hi,
We are pleased that your oil was delivered with a smile by one of our friendly drivers. Thank you for your custom and feedback!
Area was awkward to get at but driver…
Area was awkward to get at but driver still managed to deliver. Thank you.
12 May 2026
Reply from Your NRG
Hi,
We are pleased that your oil was delivered with a smile by one of our friendly drivers. Thank you for your custom and feedback!
Quick and good delivery
12 May 2026
Reply from Your NRG
Hello,
We are pleased that you received your oil promptly and carefully. I will pass your regards onto to the driver that delivered to you. Thank you for choosing Your NRG and for taking your time to leave us a review.
Happy customer Delivered when said -delivery person…
Delivered when said -delivery person was friendly -
Only charged as the price quoted when ordered -
How things are at the present time with the oil prices etc very happy with the service as always
5 May 2026
Reply from Your NRG
Hello,
We are pleased that you received your oil promptly and carefully. I will pass your regards onto to the driver that delivered to you. Thank you for choosing Your NRG and for taking your time to leave us a review.
Easy to order on line.
Easy to order on line.
Always delivered within time frame given.
Very good service.
12 May 2026
Reply from Your NRG
Hello,
It is great to hear that you were pleased with our service and found our website easy to use. We will look forward to taking care of your oil needs again in the future. Thank you for your review.
Reply from Your NRG
Hi,
We are pleased that your oil was delivered with a smile by one of our friendly drivers. Thank you for your custom and feedback!
Reply from Your NRG
Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
Dealing with this company has been a…
Dealing with this company has been a good experience. Competitive price and good customer service
12 May 2026
Reply from Your NRG
Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
Competitive prices delivery booked in…
Competitive prices delivery booked in and always on time. Polite friendly and helpfuldrivers
5 May 2026
Reply from Your NRG
Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
Excellent company to deal with
Excellent company to deal with. My first time with ordering from them after years of being loyal to another well known business who thought it acceptable to jack up their prices when the Iran war started, and give me just 24 hours to accept or decline. I declined, and on recommendation of a friend I ordered my oil from NRG, just wish I'd found them earlier, easy to navigate online site, a query answered quickly over the phone, and first class communication. Delivery was on time, and the price was better than competitors, all in all cannot fault and look forward to using them for future oil deliveries,
12 May 2026
Reply from Your NRG
Hello,
We are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!
Reply from Your NRG
Hello,
We are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!
Highly Recommended..
Highly Recommended..
Service and delivery with a smile, and competitive pricing....
12 May 2026
Reply from Your NRG
Hello,
Thank you for your five-star review, we are pleased that you are happy with our service. It is great to hear that you would recommend us to others and buy from us again.
Best price ( in a very expensive…
Best price ( in a very expensive market)
Prompt delivery
Easy to order
12 May 2026
Reply from Your NRG
Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
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