Your NRG Reviews 5,078

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,649 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive and reasonable pricing, often finding it significantly cheaper than other suppliers, even during times of market instability. The delivery service is frequently highlighted as efficient and on time, with many appreciating the clear communication regarding delivery dates and the option for online ordering. Reviewers also commend the staff, especially the delivery drivers, for being friendly, helpful, professional, and efficient. The overall service, from ordering to delivery, is described as excellent, fuss-free, and easy to use, leading many to recommend and plan to use the company again. However, some customers reported issues with delivery scheduling, mentioning that oil sometimes arrived later than expected or that communication about exact delivery times was unclear, leading to missed deliveries. A few other people also felt that despite paying extra for faster delivery, the service was still delayed, and some experienced billing errors or incorrect charges.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the promptness and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Service

Customers had positive experiences with service, with many describing it as fabulous, great, and excellent... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive and fair pricing, even... See more

Order

Clients share positive opinions on the ordering process, frequently highlighting its ease and efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reliable. and competitive prices I like the payment structure i.e, take card payment details with order but cleared funds not taken until after delivery. Did not treat their customers new or ex... See more

Company replied

Rated 5 out of 5 stars

We ordered our first delivery from NRG online. We initially got a verbal quote,but by the time we wanted to order the office was closed. Hense why we ordered online, the price was even better (at... See more

Company replied

Rated 5 out of 5 stars

Great service from NRG Easy ordering online with choice of days on delivery and competative prices Kept me informed on delivery date Driver was very friendly and helpful Would definatly use aga... See more

Company replied

Rated 5 out of 5 stars

Heating oil ordered without fuss and also delivered sooner than expected. Price was reasonable too compared to other quotes obtained on the same day. Very good service, will use again.

Company replied


Company details

  1. #13 of 25 best companies in Fuel supplier

Written by the company

Your NRG provides top-quality heating oil and bulk fuels with an unbeatable service. Powering homes and businesses across 22 depots, we have a nationwide reach fuelled by local expertise.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 67% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars
Your NRG logo

Reply from Your NRG

Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.

Rated 5 out of 5 stars

1st class service

Everything went really well from start to finish. We've not used the company before and are so impressed, we will definitely be returning.
The delivery driver Philip Deakin was particularly good. Nothing was too much trouble and most pleasant and polite.
Thank you Your NRG, we'll definitely be back. 😊

23 April 2026
Unprompted review
Your NRG logo

Reply from Your NRG

Hello,
Thank you for your five-star review, we are pleased that you are happy with our customer service.

Rated 5 out of 5 stars

Faster than expected

Faster than expected, very fast delivery before expected day which in my case was pleasant surprise, and lowest price on the market in my area, thank you.

12 May 2026
Your NRG logo

Reply from Your NRG

Hello,
We are pleased that you received your oil promptly and carefully. I will pass your regards onto to the driver that delivered to you. Thank you for choosing Your NRG and for taking your time to leave us a review.

Rated 5 out of 5 stars

Great experience

The delivery was on time
The driver was courteous and was very quick with the delivery
The whole exercise was pretty fast and perfect
The driver is a credit to you

12 May 2026
Your NRG logo

Reply from Your NRG

Hello,
We are pleased that you received your oil promptly and carefully. I will pass your regards onto to the driver that delivered to you. Thank you for choosing Your NRG and for taking your time to leave us a review.

Rated 5 out of 5 stars

NRG price good at a difficult time

NRG gave me a very competitive price in a very uncertain market. We were not in when delivery was made but all done efficiently and cleanly. Thank you

14 April 2026
Your NRG logo

Reply from Your NRG

Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.

Rated 5 out of 5 stars

Polite delivery driver

Polite delivery driver, prompt delivery and a competitive price

12 May 2026
Your NRG logo

Reply from Your NRG

Hi,
We are pleased that your oil was delivered with a smile by one of our friendly drivers. Thank you for your custom and feedback!

Rated 5 out of 5 stars

Area was awkward to get at but driver…

Area was awkward to get at but driver still managed to deliver. Thank you.

12 May 2026
Your NRG logo

Reply from Your NRG

Hi,
We are pleased that your oil was delivered with a smile by one of our friendly drivers. Thank you for your custom and feedback!

Rated 5 out of 5 stars
Your NRG logo

Reply from Your NRG

Hello,
We are pleased that you received your oil promptly and carefully. I will pass your regards onto to the driver that delivered to you. Thank you for choosing Your NRG and for taking your time to leave us a review.

Rated 5 out of 5 stars

Happy customer Delivered when said -delivery person…


Delivered when said -delivery person was friendly -
Only charged as the price quoted when ordered -
How things are at the present time with the oil prices etc very happy with the service as always

5 May 2026
Your NRG logo

Reply from Your NRG

Hello,
We are pleased that you received your oil promptly and carefully. I will pass your regards onto to the driver that delivered to you. Thank you for choosing Your NRG and for taking your time to leave us a review.

Rated 5 out of 5 stars

Easy to order on line.

Easy to order on line.
Always delivered within time frame given.
Very good service.

12 May 2026
Your NRG logo

Reply from Your NRG

Hello,
It is great to hear that you were pleased with our service and found our website easy to use. We will look forward to taking care of your oil needs again in the future. Thank you for your review.

Rated 5 out of 5 stars

Friendly polite delivery

Friendly polite delivery, respectful of my property

12 May 2026
Your NRG logo

Reply from Your NRG

Hi,
We are pleased that your oil was delivered with a smile by one of our friendly drivers. Thank you for your custom and feedback!

Rated 5 out of 5 stars

smooth operation

Delivered as per confirmation, very good.

12 May 2026
Your NRG logo

Reply from Your NRG

Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.

Rated 5 out of 5 stars

Competitive prices delivery booked in…

Competitive prices delivery booked in and always on time. Polite friendly and helpfuldrivers

5 May 2026
Your NRG logo

Reply from Your NRG

Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. My first time with ordering from them after years of being loyal to another well known business who thought it acceptable to jack up their prices when the Iran war started, and give me just 24 hours to accept or decline. I declined, and on recommendation of a friend I ordered my oil from NRG, just wish I'd found them earlier, easy to navigate online site, a query answered quickly over the phone, and first class communication. Delivery was on time, and the price was better than competitors, all in all cannot fault and look forward to using them for future oil deliveries,

12 May 2026
Your NRG logo

Reply from Your NRG

Hello,
We are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!

Rated 5 out of 5 stars

Great service

Quick service. Best price around. Will be using again.

12 May 2026
Your NRG logo

Reply from Your NRG

Hello,
We are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!

Rated 5 out of 5 stars

Highly Recommended..

Highly Recommended..
Service and delivery with a smile, and competitive pricing....

12 May 2026
Your NRG logo

Reply from Your NRG

Hello,
Thank you for your five-star review, we are pleased that you are happy with our service. It is great to hear that you would recommend us to others and buy from us again.

Rated 5 out of 5 stars

Best price ( in a very expensive…

Best price ( in a very expensive market)
Prompt delivery
Easy to order

12 May 2026
Your NRG logo

Reply from Your NRG

Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.

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