Brilliant. Having to rely on domestic oil is no fun. And expensive. During the confusion caused by Trump in the Middle East, NRG were the only supplier able to deliver oil, and at a reasonable... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Purchased online with an initial delivery price of around £500 for 500ltrs and scheduled for 22nd May. The order was delivered earlier than expected which was great and the driver was very helpful es... See more
After having used a different supplier for over 30 years earlier this year when the oil crisis hit they refused to quote or deliver Went to NRG and was given a reasonable price and delivered the da... See more
The delivery driver had not delivered to us previously and needed a little help finding us and the delivery point. He was very pleasant and courteous. He was also well informed and told me the oil we... See more
Company details
- #13 of 25 best companies in Fuel supplier
Written by the company
Your NRG provides top-quality heating oil and bulk fuels with an unbeatable service. Powering homes and businesses across 22 depots, we have a nationwide reach fuelled by local expertise.
Contact info
Baltic Street, TS25 1PW, Hartlepool, United Kingdom
- 01642 686000
- sales@yournrg.co.uk
- yournrg.co.uk
4.7
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 2 weeks
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Smart driver
The delivery driver had not delivered to us previously and needed a little help finding us and the delivery point. He was very pleasant and courteous.
He was also well informed and told me the oil we were having delivered was from Norway. We both agreed it should be from our own reserves..
11 June 2026
VERY FAST DELIVERY AT VERY GOOD PRICE.
11 June 2026
Good price considering the current…
Good price considering the current market, very quick delivery, actually next day.
11 June 2026
Burning oil delivery
The price for the burning oil delivery was significantly less than quotes from other companies that I tried. The oil was delivered about a week before I had expected it to arrive.
21 May 2026
You responded when I had concerns about…
You responded when I had concerns about the lorry size for the delivery. The driver was friendly and efficient and said we don't need to be here in the future now he knows where the tank is.
You kept me informed of my delivery and the price was excellent given the current market.
11 June 2026
Notification of the delivery time was…
Notification of the delivery time was given too close to the actual delivery i.e. a text 18.30 the night before for one first thing the following morning.
11 June 2026
Reply from Your NRG
Hello,
Thank you for your feedback and I'm sorry if this had caused any inconvenience. We are always looking at ways of improving so we appreciate your honesty!
Kind Regards,
Justyna
Customer Services Manager
Excellent company ticks all the boxes
11 June 2026
Very speedy professional service
11 June 2026
Service from NRG
Purchased online with an initial delivery price of around £500 for 500ltrs and scheduled for 22nd May. The order was delivered earlier than expected which was great and the driver was very helpful especially as this was our first experience of dealing with heating oil. Final price was also better than expected due to market rates. Will definitely buy again
11 June 2026
Great service!
11 June 2026
All good will definitely use again many…
All good will definitely use again many thanks delivery on the day and date given
11 June 2026
Helpful driver
11 June 2026
Always deliver when they say they will
Always deliver when they say they will. Polite drivers and everything left as they found it, no mess ever.
Thanks for your service.
11 June 2026
They say what they do and they do what…
They say what they do and they do what they say ,and do ti well at a fair price
11 June 2026
Easy to order at competitive price and…
Easy to order at competitive price and delivered by due date
11 June 2026
Quick delivery and best price locally
11 June 2026
Always reliable, very impressed with driver.
Always reliable from notification of day of delivery so I can unlock the gate to the delivery with the driver always closing the gate when he has filled the tank. As you have my payment details everything is seamless. I order from a local source which makes it very personal rather than ordering on line.
11 June 2026
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