Yourperfectstay Reviews 

152
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their kindness, helpfulness, and professional approach. People frequently note the high quality and cleanliness of the apartments, describing them as spotless, well-maintained, and high-standard. Reviewers also appreciate the excellent locations, often mentioning stunning views, quiet surroundings, and easy access to city centers and transportation. Many consumers found their stays to be perfect and outstanding, consistently recommending the company for a comfortable and enjoyable experience.

What people talk about most

Staff

Customers had positive experiences with staff, with many reviewers praising the team's helpfulness and... See more

Quality

Clients share positive opinions on quality, consistently praising the exceptional cleanliness and... See more

Location

Customers consistently note positive experiences with location, often highlighting its convenience and... See more

Service

Reviewers mention positive feedback about service, with many customers highlighting the exceptional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your Perfect Stay was a very good choice.Beautiful views from the 22nd floor with ceiling to floor windows. A very nice building close to the city center and restaurants. An easy bus ride to the very... See more

Rated 5 out of 5 stars

I absolutely loved my stay here! The house was so peaceful and had the most lovely ambience — clean, cozy, and beautifully set up. The views were stunning and made every morning feel special. It was t... See more

Rated 5 out of 5 stars

Very clean and high-standard apartment. Quick assistance and follow-up, with highly solution-oriented people who focus fully on service. I strongly recommend them.

Rated 5 out of 5 stars

Absolute top stay, with 5 star hotel like services. To top this off there is great customer service from amazing staff. Definitely recommend for high quality stay.


Company details

  1. #3 of 5 best companies in Serviced Accommodation
  2. #1 of 1 best companies in Business hotel
  3. #1 of 1 best companies in Apartment complex

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

152 reviews

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4.7

All reviews

(152)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Central Birmingham Stay

The team were amazing at settling us in. I arrived late in the evening and I was greated by the team. We were even allowed to have three car parking spaces in central Birmingham!!

The apartment was so close to all the city centre and we walked everywhere from the apartment.

Thanks so much for an amazing stay.

22 March 2023
Rated 5 out of 5 stars

Home for us

Great location, the 2 bedrooms unit just perfect for us, complete amenities, excellent gym, responsive staffs, just 1 thing if only the bed could be more comfortable 😊 but we still will come back next year, this place is became our home whenever we comeback to birmingham 👍🏻

20 March 2023
Rated 5 out of 5 stars

Just Perfect

Great Property location - Lovely furniture and comfy to sleep - Great management team - Highly Recommend Your Perfect Stay *****

1 April 2023
Unprompted review
Rated 5 out of 5 stars

Lovely stay

We stayed for a month. The flat had everything we needed for a comfortable stay.
The hob broke during our stay but on telephoning the help desk was replaced within 24 hours.
The flat is close to the city centre and has secure parking.

10 March 2023
Rated 5 out of 5 stars

Pleasant Apartment

Very decent and perfect place to stay, location was great. I and my family enjoyed every bit of our stay.

18 January 2023
Rated 4 out of 5 stars

Room 401 Experience

My girlfriend and I enjoyed every second in the apartment. We can’t fault anything else except the couch in the sitting room (Room 401) just didn’t look so clean and also the blades of the standing fan just didn’t look clean.
Perfect location and everything else was perfect.

13 January 2023
Rated 3 out of 5 stars

Well managed property but needs lots of repairs and updating.

The guys managing the place were really good. Any problems were sorted out promptly. The place however was not great. Needs a lot of repairs. Door frame cracked. The kitchen work top needs siliconing. The shower temperature goes up and down from scalding to lukewarm. The kitchen extractor filters didn't appear to be changed. The 2nd TV remote doesn't work. The now TV doesn't work. 2 heaters in the kitchen/living room not working, but the guys sent in a replacement.

18 December 2022
Rated 5 out of 5 stars

Great place to stay in Birmingham

Well-equipped, comfortable place close to New Street. I was there for a week and had everything that I could have needed during my stay. Close to the central station, multiple supermarkets, and bus routes. The apartment is, clean and well-maintained.

31 October 2022
Rated 5 out of 5 stars

Much more comfortable, spacious, and flexible than a hotel.

Good communication prior to arrival. A most helpful representative met me at the property, and collected my keys on departure.
A self-contained flat worked out much better than staying in a hotel, with room to work and prepare food.
I would definitely choose this option again.

24 September 2022
Rated 1 out of 5 stars

Customer service is non existent

Customer service is non existent. I stayed with "your perfect stay "in the centre of Birmingham with a parking space. When I arrived there was already a vehicle parked in the space allotted to me. I spoke to the driver and he had the same parking permit as mine but his was for two weeks. I spoke with Your perfect stay a few times before settling in about this due to the amount of parking signs around advising of fines if not parked in the correct bay. I have emails from this company confirming its ok to park in a bay nearby. after checking out I have received a parking fine that my company have appealed and with no help or rely from your perfect stay it was increases to £100. After several calls and emails from my stay in June to your perfect stay on this matter I have not even received an acknowledgement from the their customer service is appalling. Stay clear of using this company !!! They say 5* apartments but definitely not 5* customer service

20 June 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely dreadful

Absolutely dreadful. Filthy apartment. Electrical lead leading from one room to another powering fridgefreezer and floor lamp and fan. Unusable kitchen equipment. We had to purchase pot snd frying pan. Kitchen tap attached to nothing. Freezer blocked with thick ice, enough to build your own igloo. Curtains had to stay open as the pole was hanging off the wall. Sofa arm wasn't attached, filthy used hankies down the side of the sofa, sofa had cigarette burns. The flat smelt of cigarette smoke. The list goes on. It was so bad, we left 2 days early. Unfortunately we couldn't move as i was down for surgery and had to isolated for 3 days. The pictures advertised were completely different to what we walked in to. Diffrent sifa, different dining table and no seating or table in the veranda. False Advertised at its highest.

5 July 2022

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