Card keeps being declined, and reaching out to support does not resolve anything. They instead keep on saying things like "It appears the decline is caused from a risk strategy, designed to protect yo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They have a flaw but not a scam...
I thought mine was a scam until I checked a few online forums - their systems seem to put your name in UPPER CASE which means you have to enter your name in capitals when using the card online.
It works adding it to your Amazon account then buying a gift card with it (just did it 👌)
Didn't work anywhere
Didn't work anywhere, but here's what worked for me:
On Amazon add a new payment card, enter in the billing name and address exactly as show on the reward pass website, case sensitive and all.
Buy a e-gift card for the exact value.
I got the email from Amazon, and it successfully added it to my account.
Absolute joke!
Absolute joke!
Basically, the only way I could use the pre-paid Mastercard, was to buy a digital Amazon giftcard for the exact amount.
Nothing else worked, but that did. So my advice would be to save yourself the hassle and just do that.
The whole thing feels super scammy.
Worked perfectly
Worked perfectly! Got £50 from Three. Have just bought myself some new trainers on Decathlon. Easy as pie.
It worked! So worried it was a scam!
Received a £45 card in post for signing up to Sky, attempted to use it in Tesco for amount exceeding value (wanting to split payment) but card declined. Messaged online chat, Oswald, who was a great help. Bought Tesco gift card with it online for value of card which was processed straight away and worked! Thanks Your Reward Pass!
For anyone struggling to use it in store Id suggest buying a gift card instead
This is a total scam and Sky should be…
This is a total scam and Sky should be ashamed of themselves for being associated with this, using an incentive to get people to sign up for their broadband as opposed to other similarly priced contract. Do not be tempted as the prepaid Mastercard or other reward will be unlikely to work - save your time and patience!
Garbage card cannot use it on Apple pay…
Garbage card cannot use it on Apple pay or contactless. Useless piece of junk
Card keeps being declined
Card keeps being declined, and reaching out to support does not resolve anything. They instead keep on saying things like "It appears the decline is caused from a risk strategy, designed to protect your card and ensure account security. Please note, I have submitted your account for review.", and once you retry after 24 hours the same issue happens.
Completely useless card
Completely useless card. They don't let you spend the money anywhere with "Declined by security reasons" or some similar bullshit. Total waste.
What a piece of rubbish this card is
What a piece of rubbish this card is. Literally spent days trying and failing to spend it anywhere. What's the point of a digital credit card if it's so hard to spend anywhere. Do yourself a favour an never order a digital credit card again. I finally managed to order a One4All digital gift card for the exact balance. You can use the gift card in a ton of places so should be able to make use of it but it shouldn't have been this hard. Avoid this company at all costs.
I lost €69
They sent me a token to get my Next rewards and it's never worked; I've sent multiple emails to customer service asking for a solution and the response is always the same, as it if were an automated response. I lost €69,00.
I feel bad for everyone like me who…
I feel bad for everyone like me who thought this was a better option than a gift card. What a nightmare. I listened to advice in previous reviews, tried Amazon top-up, gift card, and other retailers but nothing has worked. Possibly they have made it even harder to use since those reviews. Their rude customer service defacto said "You cannot use this for buying a gift card". However there is no explanation for why this doesn't work on Argos for example? Please do not get this as your reward.
Absolutely horrendous experience
Absolutely horrendous experience, got an £80 reward card as an incentive for joining SKY. I can't use the card, when I send a message they say the card is blocked for security despite sending a verification code and asking a simple question when trying to make a payment. Each time I am told to wait 24hours for the block to be removed, I've given up after 4 rounds of this.
Terrible company
Terrible company! AVOID!
Chose a prepaid MasterCard from Sky and couldn't use it anywhere. Went on live chat with the company 3 times and they kept saying it was blocked due to the incorrect CVV code entered (it wasn't)
After trying it numerous times with different merchants I managed to use it on Temu, after they had tried to block the payment 3 times!
AWFUL EXPERIENCE
AWFUL EXPERIENCE
Customer service awful, this card does not work with most places. They block the company and say it wont be resolved for 24 hours, so you wait for that and then it does not work again. 3 days in an its still not resolved.
Also like other reivews they say you have entered the CVV wrong, which is completely not correct.
AVOID AVOID AVOID.
DO NOT USE!!!
The most infuriating process ever.
The most infuriating process ever.
Received 120£ voucher from Sky which I exchanged for a pre-paid Mastercard.
It is NOT accepted ANYWHERE.
There is no way to get in contact with them apart from the AI chat bot which is useless.
I spent 3 days!! trying to find how this can be used reading forums etc.
For anyone struggling:
I ended up getting 116£ cash through Paypal. I sent a money request from one of my Paypal accounts to the other one. It allowed me to use this card to pay for that money request and so after fees I ended up with 116£ cash.
(Only worked on my laptop, not on my phone)
Useless
Tried to use this card 5 times now,absolutely useless.and good luck trying to contact someone to sort it out.its going in to the bin.
Awful
Awful. DO NOT USE. Card failed multiple times even though details were correct. I was told to try a different merchant, but most of them failed! In the end, amazon some bow worked, and i bought an e gift card off for a shop.
Garbage of a company
Garbage of a company, the prepaid card doesn't work on so many retailers. Contacted customer care and they saying CVV was not entered correctly at the time of check out, which is not true. Other's have complained of the same issue.
Avoid them at all costs
Total shite.it wouldn't let me register…
Total shite.it wouldn't let me register the card and it arrived with only 2 days before it expired.i gave up in the end.a lot of reviews said the same so really it's a con
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








