Yourrewardpass Reviews 

144
•
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, most reviewers were let down by their experience overall. Customers frequently stated that their virtual card payments were constantly declined by online merchants due to strict security measures and verification blocks. Consumers also struggled to receive assistance, describing support interactions as unhelpful while noting that chat systems felt completely automated and unresponsive. However, some people also noted that adding the digital card to an Amazon account balance or using alternative payment platforms successfully bypassed these frustrating transaction barriers. A few reviewers eventually managed to use the voucher for specific online purchases or third-party digital wallets after experiencing numerous initial difficulties.

What people talk about most

Payment

Clients share profound frustration regarding payment, noting that transactions are consistently declined due... See more

Product

Customers consistently note ambiguous experiences with product, frequently reporting that the prepaid... See more

Customer service

People report negative experiences with customer service, expressing deep frustration over unhelpful... See more

Website

Reviewers express frustration about website functionality, noting that the card frequently fails verification... See more

User experience

Reviewers highlight deep frustration with the user experience, noting it is a waste of time and fails to work... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Card keeps being declined, and reaching out to support does not resolve anything. They instead keep on saying things like "It appears the decline is caused from a risk strategy, designed to protect yo... See more

Rated 1 out of 5 stars

I agree with all the other reviews here. Virtually impossible to use the card due to lack of verification on merchants websites. The only way I found around this was to purchase gift cards. I m... See more

Rated 1 out of 5 stars

Received physical card for £75 after five months, company charges £5 for a physical card. Told by company that card can be used straight away. Load of tosh. Card cannot be used for anything as alwa... See more

Rated 1 out of 5 stars

Terrible experience. Purchases ended up as ‘transaction blocked’. Refunds also blocked. Customer service chat was awful. Chats are abruptly ended before resolved. This happened twice! They give you... See more


1.3

Bad

TrustScore 1.5 out of 5

144 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(144)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

They have a flaw but not a scam...

I thought mine was a scam until I checked a few online forums - their systems seem to put your name in UPPER CASE which means you have to enter your name in capitals when using the card online.

It works adding it to your Amazon account then buying a gift card with it (just did it 👌)

16 February 2026
Unprompted review
Rated 1 out of 5 stars

Didn't work anywhere

Didn't work anywhere, but here's what worked for me:
On Amazon add a new payment card, enter in the billing name and address exactly as show on the reward pass website, case sensitive and all.

Buy a e-gift card for the exact value.

I got the email from Amazon, and it successfully added it to my account.

28 January 2026
Unprompted review
Rated 1 out of 5 stars

Absolute joke!

Absolute joke!

Basically, the only way I could use the pre-paid Mastercard, was to buy a digital Amazon giftcard for the exact amount.

Nothing else worked, but that did. So my advice would be to save yourself the hassle and just do that.

The whole thing feels super scammy.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

It worked! So worried it was a scam!

Received a £45 card in post for signing up to Sky, attempted to use it in Tesco for amount exceeding value (wanting to split payment) but card declined. Messaged online chat, Oswald, who was a great help. Bought Tesco gift card with it online for value of card which was processed straight away and worked! Thanks Your Reward Pass!
For anyone struggling to use it in store Id suggest buying a gift card instead

28 December 2025
Unprompted review
Rated 1 out of 5 stars

This is a total scam and Sky should be…

This is a total scam and Sky should be ashamed of themselves for being associated with this, using an incentive to get people to sign up for their broadband as opposed to other similarly priced contract. Do not be tempted as the prepaid Mastercard or other reward will be unlikely to work - save your time and patience!

30 September 2025
Unprompted review
Rated 1 out of 5 stars

Card keeps being declined

Card keeps being declined, and reaching out to support does not resolve anything. They instead keep on saying things like "It appears the decline is caused from a risk strategy, designed to protect your card and ensure account security. Please note, I have submitted your account for review.", and once you retry after 24 hours the same issue happens.

14 November 2025
Unprompted review
Rated 1 out of 5 stars

What a piece of rubbish this card is

What a piece of rubbish this card is. Literally spent days trying and failing to spend it anywhere. What's the point of a digital credit card if it's so hard to spend anywhere. Do yourself a favour an never order a digital credit card again. I finally managed to order a One4All digital gift card for the exact balance. You can use the gift card in a ton of places so should be able to make use of it but it shouldn't have been this hard. Avoid this company at all costs.

8 October 2025
Unprompted review
Rated 1 out of 5 stars

I lost €69

They sent me a token to get my Next rewards and it's never worked; I've sent multiple emails to customer service asking for a solution and the response is always the same, as it if were an automated response. I lost €69,00.

3 September 2025
Unprompted review
Rated 1 out of 5 stars

I feel bad for everyone like me who…

I feel bad for everyone like me who thought this was a better option than a gift card. What a nightmare. I listened to advice in previous reviews, tried Amazon top-up, gift card, and other retailers but nothing has worked. Possibly they have made it even harder to use since those reviews. Their rude customer service defacto said "You cannot use this for buying a gift card". However there is no explanation for why this doesn't work on Argos for example? Please do not get this as your reward.

27 September 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely horrendous experience

Absolutely horrendous experience, got an £80 reward card as an incentive for joining SKY. I can't use the card, when I send a message they say the card is blocked for security despite sending a verification code and asking a simple question when trying to make a payment. Each time I am told to wait 24hours for the block to be removed, I've given up after 4 rounds of this.

18 September 2025
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company! AVOID!
Chose a prepaid MasterCard from Sky and couldn't use it anywhere. Went on live chat with the company 3 times and they kept saying it was blocked due to the incorrect CVV code entered (it wasn't)
After trying it numerous times with different merchants I managed to use it on Temu, after they had tried to block the payment 3 times!

9 September 2025
Unprompted review
Rated 1 out of 5 stars

AWFUL EXPERIENCE

AWFUL EXPERIENCE

Customer service awful, this card does not work with most places. They block the company and say it wont be resolved for 24 hours, so you wait for that and then it does not work again. 3 days in an its still not resolved.

Also like other reivews they say you have entered the CVV wrong, which is completely not correct.

AVOID AVOID AVOID.

DO NOT USE!!!

27 August 2025
Unprompted review
Rated 1 out of 5 stars

The most infuriating process ever.

The most infuriating process ever.

Received 120£ voucher from Sky which I exchanged for a pre-paid Mastercard.
It is NOT accepted ANYWHERE.
There is no way to get in contact with them apart from the AI chat bot which is useless.
I spent 3 days!! trying to find how this can be used reading forums etc.

For anyone struggling:
I ended up getting 116£ cash through Paypal. I sent a money request from one of my Paypal accounts to the other one. It allowed me to use this card to pay for that money request and so after fees I ended up with 116£ cash.
(Only worked on my laptop, not on my phone)

22 August 2025
Unprompted review
Rated 1 out of 5 stars

Useless

Tried to use this card 5 times now,absolutely useless.and good luck trying to contact someone to sort it out.its going in to the bin.

17 August 2025
Unprompted review
Rated 1 out of 5 stars

Awful

Awful. DO NOT USE. Card failed multiple times even though details were correct. I was told to try a different merchant, but most of them failed! In the end, amazon some bow worked, and i bought an e gift card off for a shop.

10 August 2025
Unprompted review
Rated 1 out of 5 stars

Garbage of a company

Garbage of a company, the prepaid card doesn't work on so many retailers. Contacted customer care and they saying CVV was not entered correctly at the time of check out, which is not true. Other's have complained of the same issue.
Avoid them at all costs

14 July 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look