Y'OUR Personalized Skincare Reviews 684

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness in transforming skin, addressing various concerns like acne, dryness, and redness, and providing noticeable improvements in complexion and texture. Many people appreciate the personalized approach to skincare, finding the customized routines easy to follow and highly beneficial. The customer service and staff are frequently highlighted as exceptional, with consumers noting their responsiveness, helpfulness, and accommodating nature. However, some customers reported negative experiences, including products that caused skin irritation, burning, and peeling. A few individuals also expressed dissatisfaction with the company's refund policy and raised concerns about certain business practices.

What people talk about most

Product

Consumers generally express high satisfaction with the product, often highlighting its effectiveness in... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of the products,... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as exceptional and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their kindness, professionalism, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers appreciate the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Truly hands down above and beyond in customer service on top of having an incredible product. My daughter found this product 4 years ago for us. She is currently about to graduate from Esthetician s... See more

Rated 5 out of 5 stars

I've been using Y'OUR skincare for years now and am constantly amazed that more people don't know about this company. I often get asked about my skincare routine, which is really simple thanks to Y'OU... See more

Rated 5 out of 5 stars

If you're uncertain about which skincare routine to try, let me share my exciting discovery! Y’OUR has completely transformed my skin and brought back the confidence I thought I had lost after battlin... See more

Rated 5 out of 5 stars

Game changer! My skin was dry with redness and breakouts. Now after using my personalized skincare line products from Y’OUR, my skin is moisturized and smooth, no longer red and irritated. I did deve... See more


Company details

Written by the company

We created a unique algorithm - Skin AI ® - that’s driven by powerful AI and human insights to fully assess your skin’s needs, then create a personalized regimen that changes with you. Because we believe every person should be able to have the confidence and “I can do anything” feeling that comes with having great skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

684 reviews

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1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

This product burned my skin after 1…

This product burned my skin after 1 use. I had to throw it away. Not just burned my face but also my arms. Not sure if others had this issue, but my sister tried it after and had the same burn on her skin, but worse. I contacted them, and they said to toss it fr a refund. Never received the refund. Didn't work for me, unfortunately.

14 December 2025
Unprompted review
Y'OUR Personalized Skincare logo

Reply from Y'OUR Personalized Skincare

Thank you for sharing your experience, and we’re truly sorry to hear that you had such a reaction.

At Y’OUR, customer safety is extremely important to us. While skincare can sometimes cause unexpected reactions depending on individual skin sensitivities, our standard practice is always to review the case and offer formula adjustments or other support to help resolve the issue.

We would also like to clarify that we never instruct customers to discard a product in order to receive a refund, nor do we make refund promises that are not honored. This doesn’t align with our support standards, so we’d genuinely like to investigate what may have happened in your case.

If possible, please reach out to us at support@yourskin.com with your order number or the email used for your purchase so we can locate your account and assist you properly.

Rated 5 out of 5 stars

Was really good product and worked for…

Was really good product and worked for me I can see my skin getting better day by day. I can’t wait to come back again, Y’our is really amazing company and it’s so nice to see the team being so supportive . Thank you

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Skin Savior!!

These personalized skin products are absolutely amazing! My skin has never felt this good. After the first 3 months I have noticed a significant change in my acne breakouts, hyperpigmentation and excessive oily skin. It’s if my skin has become addicted to these products. I am a woman of color with sensitive skin and I have not experienced any adverse effects from using these products. I absolutely recommend these products for all skin types of skin and ethnicities.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

I have been using Y'OUR products for…almost 7 years.

I have been using Y'OUR products for several years now, and I have used LOTS of different products throughout my teens and adulthood. The Y'OUR AI prescription products have been the only ones to not only address my skincare issues fully and effectively, but also to maintain healthy skin. My most recent ordering experience with Annie, the agent who assisted me, was wonderfully positive. She is lovely, and Y'OUR is blessed to have her on staff.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

It's super easy to do the consultation

It's super easy to do the consultation. Once that's done send you a skin care regime that is specifically for you based on your needs. I have noticed a difference in my skin so far the only issue is I'm not as consistent as I need to be due to travel. However, using the products are super easy into the point it's a two step process.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

I've been using this product for over a… year

I've been using this product for over a year, and I don't usually write reviews unless a product is incredibly good, which this one is. I can attest to the dramatic change and the care it provides for my face. It's incredible! If you're looking for a good price and a product where you'll truly notice a difference, this is the one.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Love Y’our

I love all the products I am using so far. The body was is making a huge difference in the texture of my skin!

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. The product burned my skin, so I cancelled it months ago, yet they continue to charge me, and I haven't received any skincare. I have had 15 email conversations, all saying we are here to help. Hang tight. for over a week. I have proven it was cancelled, yet they keep trying to charge my card again this week. I wish I could post their emails and my proof it was cancelled and show the new charge they are trying to do!

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Good Clean feeling

Overall I like this product very much. My skin in just a couple weeks use has cleared up. As a 37 year old man I would still get little pimples randomly and have not had one for awhile now. Excited to see what the next month or so do. Really hoping for my redness to calm down.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with the product offerings from Y'OUR

The product line has more than exceeded my expectations. After just a few weeks of use the products were able to address my perimenopause skin issues. Additionally the customer support team was exceptional, very responsive and professional in addressing my concerns. I highly recommend this product line and the company.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Products and Exceptional Customer Support

I am a new customer and very excited to start using y'our skincare products and see positive changes in my skin. I came across many positive reviews, which gave me the confidence to trust y'our brand—especially during pregnancy, when I’m very cautious about using any products.
The customer service has been amazing. My skin consultant, Annie, was extremely responsive to all my emails and questions and was very understanding of my financial situation as well.
I’m truly looking forward to continuing my skincare journey with y'our brand and would love to try more of y'our products in the future.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Peace of Mind Products

I have been using Y'OUR for over two years, and I love them! The products are clean, and there is such a peace of mind when using their products. I was able to continue using their products while pregnant. Any time I need to make adjustments they are quick to answer my questions and change my formula to help me get the desired results without charging me extra. If I ever run out of a product, I get free refills, so I don't have to wait until the next billing cycle. I love love love their products!

29 December 2025
Unprompted review
Rated 5 out of 5 stars

This brand is absolutely amazing

This brand is absolutely amazing! I can not say a bad word about them. I have tried several of their products but my favorites are the Skin Tint, the Lip balm, and the Makeup Primer. The skin tint feels lightweight and blends beautifully. The lip balm keeps me from reapplying other chapsticks. The makeup primer makes my skin feel smooth and keeps my makeup in place for hours without causing my skin to breakout. If you’ve been thinking about getting anything from this brand, take this as your sign to go for it!

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Best Company and Products

I was looking for a natural facial cleansing routine after I used a product that left my eyes swollen and dry patches on my skin. I found this company and ordered the products. I received everything and could not figure out how the lotion worked so I messaged and they sent a new bottle with instructions for free. I love how my skin is soft and I never have breakouts or issues anymore. My skin was dry and dull looking and now it is radiant! I was having an issue with my bank allowing the payments to receive my subscription so I started a new account. I received the new cleanser and it was not the same as the old cleanser. I messaged the support team and they got right back to me and sent the old formula that I loved for free. Customer service has been nothing but amazing! The products are fantastic and I never want to use another product again! Thank you so much for your products and wonderful team members!

7 January 2026
Unprompted review
Rated 5 out of 5 stars

This is a Quality Lip Balm!

This is a great lip balm 5/5, and the aesthetic packaging is lovely! I enjoyed the smooth application and hydration that it provides. I’d say that this lip product is a hybrid between a lip oil and lip balm, but doesn’t give a greasy or sticky feel. It easily squeezes out of the tube and a little goes a long way. It also has a subtle peppermint scent which isn’t too strong and makes the product pleasant to apply.

6 October 2025

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