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Review summary

Created with AI, based on recent reviews

Considering 422 reviews, reviewers overwhelmingly had a great experience with this company. Customers are delighted with the product, highlighting its ability to provide confidence and peace of mind, especially for those living alone or with mobility concerns. The service is consistently praised for being efficient and helpful, with many appreciating the clear information and excellent customer care. Reviewers find the watch comfortable, lightweight, and easy to operate, often noting its discreet design that resembles a regular smartwatch. The staff are frequently described as lovely, kind, and efficient, providing great support and follow-up service. However, some people mentioned that the watch can be very sensitive, triggering fall alerts from vigorous movements like shaking laundry. A few other people also felt that the battery life could be improved, requiring frequent recharging, and noted that the watch is not waterproof. There were also occasional concerns about accidentally pressing the SOS button and difficulty seeing the battery charge amount with poor eyesight.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the confidence... See more

User experience

Customers had positive experiences with user experience, finding the watch easy to use, comfortable to wear,... See more

Staff

Reviewers mention positive feedback about staff, consistently describing them as helpful, kind, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, helpful, kind, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the caring, attentive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good service & extremely helpful team of staff members. Highly recommended, this service is better than other services around due to not being tied to been close to a box in your home, which... See more

Rated 5 out of 5 stars

After our one month trial, we are delighted with my husband’s Your Stride watch. It gives him confidence and will hopefully keep him being independent longer. He has had a few false alarms which have... See more

Rated 5 out of 5 stars

Helpful on phone,clear information.Looks good especially by changing strap to silver expander. Comfortable to wear clear to see and just enough key information without overload. Arrives charged and r... See more

Rated 5 out of 5 stars

Clear and transparent information on the website was very helpful. The device arriving already set up was helpful, and I liked it being self-contained (my previous fall alarm relied on connecting to m... See more


Company details

  1. #22 of 71 best companies in Mobility equipment supplier

About YourStride

Written by the company

YourStride, formerly Personal Alarm Watch, is trusted by thousands of happy customers across the UK to get them help when they need it most. The YourStride watch features an SOS button that, when pressed, immediately connects the wearer with YourStride's dedicated personal alarm monitoring team.

48% of falls happen outside the home. That's why the YourStride Alarm Watch works wherever you go - at home, in the garden or out and about. Our 24/7 monitoring team is always on hand to provide the help you need.

YourStride is discreet, easy to use and works straight out of the box. No landline, Wi-Fi or smartphone apps needed. Going beyond just an alarm, the built-in activity tracking helps and motivates you to stay active.

YourStride will empower you to live your life to the fullest. Enjoy security, peace of mind, and freedom without compromise. Simply wear your personal alarm watch, and do what you do best. Our experienced 24/7 monitoring team is only ever a button press away. Order online today.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

A great watch

Love my stride watch and very glad my family got it for me.. Being on my own I know I can get in touch at any time if I need someone urgently.and feel more secure.Would highly recommend.Thank You.

7 April 2026
Rated 1 out of 5 stars

My watch went off a few times when we…

My watch went off a few times when we were in a Theatre and this caused some distress to me and members of my family
As a result I dropped the action level to low and this has assisted a great deal!

1 April 2026
YourStride logo

Reply from YourStride

Dear Mike,

Thank you for taking the time to leave your review.

I was glad to speak with you personally and that we were able to support you in reducing the fall detection sensitivity setting on your watch. It was great to subsequently hear that the updated setting is working well for you.

Thank you for leaving your very kind recent message. It was lovely to read that you feel we provide such a good service and that my team has been so helpful.

Please let me know if I can be of any further assistance.

Kind regards,
Ollie Laver
Customer Success Manager
020 3868 5575

Rated 4 out of 5 stars

The alarm has activated a few times now…

The alarm has activated a few times now without actually myself falling. It is very sensitive even though I have set the lowest level but at least it works. There are clearly fully manned helpers to listen and speak to through the watch which is comforting.

2 April 2026
Rated 5 out of 5 stars

Works anywhere in the country

When I phoned Your Stride everything was explained very easily and I didn't feel pressured to buying.the watch was set up over the phone and it arrived four days later and I have now had it a month and I am very pleased, the one thing I didn't know until the watch arrived and read in the leaflet that if you have a pace maker the watch has to be 15 cm away so I now wear the watch on my right wrist with no problem

27 March 2026
Rated 5 out of 5 stars

Yourstride. My comfort blanket.

I am not tech savvy, my family tell me 😞.
The ease to set it all up online was superb. The staff are so friendly, helpful and easy to talk to, if you have a question. This all made the whole experience quite simples 😊. Having had two other fall alert systems this is by far the best. I wear it with confidence knowing that should I need help, someone is always nearby.
Well done Yourstride. Thank you.

23 March 2026
Rated 5 out of 5 stars

My new 'your stride' watch

Straight forward instructions & arrived fully set up for immediate use.
Love that it records steps which are important to me & also my blood pressure & pulse for routine checks.
Wearing it makes me feel more secure & safe.

20 March 2026
Rated 5 out of 5 stars

My son researched warning equipment…

My son researched warning equipment for me and we were impressed by the helpfulness of the lady he spoke to. She gave detailed information and we ordered 2 watches, one each forme and my husband and they arrived the next day.

24 February 2026
Rated 5 out of 5 stars

A very helpful team of people and a…

A very helpful team of people and a product that does what it purports to do. It’s weightless to wear. You may need specs for the steps counter etc. it is difficult to see the time in bright light but I love it. Much better than my old red disc one. I can go anywhere and it will answer all my needs

18 March 2026

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