Your Ticket Genie  Reviews 292

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional value, noting that prices are significantly cheaper than competitors, allowing them to save a substantial amount of money on tickets. The service is frequently described as brilliant and first-class, with many highlighting the staff's helpfulness, friendliness, and extensive knowledge. People appreciate the quick response times to inquiries, often within minutes or hours, and the personalized advice received. The ease of the purchasing process and the smooth experience of ticket collection are also commonly mentioned, leading many to express their intent to use the company again in the future.

What people talk about most

Price

Reviewers highlight positive aspects of price, consistently finding tickets considerably cheaper than other... See more

Service

Customers consistently report positive experiences with the service. Many reviewers praise the excellent... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the excellent and outstanding... See more

Response time

Reviewers express high satisfaction with the response times. Customers consistently praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Guys at Ticket Genie were great. I used them for Disney World tickets aswell as Discovery Cove, sea world and Aquatica on our resent holiday in Florida. Cheapest tickets I could fine delivered fast wi... See more

Company replied

Rated 5 out of 5 stars

We bought our 14 day Universal hopper 4 park pass from here and it worked out a couple of hundred pounds cheaper than anywhere else by the time I’d added up 5 adult tickets. We didn’t have any issues... See more

Company replied

Rated 5 out of 5 stars

I did my research before spending so much money buying Disney/universal combo tickets, and even then was a little nervous, but I had no need to be. The tickets I bought were considerably cheaper than... See more

Company replied

Rated 5 out of 5 stars

I purchased 2x Universal Orlando explorer tickets (plus Epic Universe) via Your Ticket Genie These are the cheapest tickets on the market, they can’t be beaten, even if other sites have dis... See more

Company replied


Company details

  1. #18 of 206 best companies in Travel agent

Written by the company

We are an Attraction Tickets Selling Company. We sell tickets for World Wide Theme Parks, Water Parks, Tourist Attractions and Excursions. We are adding new products every day to our portfolio. Now we have added, Hotels, Villas, Car Hire and Transfers to our growing list of products.


Contact info

5.0

Excellent

TrustScore 5 out of 5

292 reviews

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Rated 5 out of 5 stars

Great price and service

I purchased 3x 4 park universal 14 day passes. They were a very good price. Service was great, answered my questions before purchase. No issues with redeeming the vouchers in Florida.

8 February 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your fantastic review!

We’re really pleased to hear you were happy with both the price and the service you received. It’s great to know our team could assist with your questions and that everything went smoothly.

We truly appreciate your feedback and hope you had an amazing time! We’d love to help you again with your next trip

Rated 5 out of 5 stars

Excellent service and price

Excellent service and price. No problem changing to a cardboard ticket. Would definitely use again.

1 March 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your kind review!

We’re delighted to hear you were happy with both our service and pricing. Just so you’re aware, in future we have app-ready tickets that are available to link 3 days before the ticket start date, this may help you with future bookings!

We really appreciate your support and look forward to helping you again in the future!

Rated 5 out of 5 stars

I waited til January for the sales. Still the best deal!

I waited til January for the sales, to get our tickets for Universal, Orlando. Ticket genie still came in cheapest, even compared to other companies with their discounts! Tickets were easy to collect at the park (with photo id)and were available on the universal app once registered. All simple....Will definitely use them again.

16 February 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your fantastic review!

We’re so pleased to hear that even after waiting for the January sales, you still found us to offer the best value. It’s great to know that collecting your tickets at the park and linking them on the app was simple and straightforward.

We really appreciate your support and look forward to helping you again on your next trip!

Rated 5 out of 5 stars

Nothing really to say other then it is…

Nothing really to say other then it is what it is on the tin. Amazing prices on tickets that we used in Feb 👍

14 February 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your great review!

We’re really pleased to hear you found our prices amazing and that everything worked exactly as expected for your February trip.

We appreciate your support and hope to help you again in the future!

Rated 5 out of 5 stars

Great service

Great service, thanks 😊

20 March 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your lovely review!

We’re so pleased to hear you were happy with the service 😊

We really appreciate your support and hope to help you again soon!

Rated 5 out of 5 stars

Amazing service

Amazing service
I made an error with booking and they were so helpful and resolved my issue immediately
Would highly recommend to anyone
Best price for combo tickets too

11 March 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you so much for your kind words! We're really glad we could help resolve your booking issue quickly and make your experience a positive one.

It means a lot to hear that you’d recommend us, and we’re happy you found great value in our combo tickets. We look forward to helping you again in the future!

Rated 5 out of 5 stars

Amazing company

Amazing company, great prices and incredible customer service.

16 March 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your excellent review,

Great prices and customer service is always our main priority, so we are gald we were able to provide you with a great experience.

Amy.

Rated 5 out of 5 stars

Amazing service from Tracy

Amazing service from Tracy. Advice really helpful and appreciated. Best price for Universal tickets by far. I have recommended to friends already. Thank you!

25 February 2026
Unprompted review
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Reply from Your Ticket Genie

Hi, thank you so much for your wonderful review!

We're delighted to hear that you had such a great experience with Tracy. She always goes above and beyond to make sure our customers get the best advice and the best value tickets, so she'll be thrilled to read your kind words.

We hope you have an amazing time in Orlando. If you ever need tickets or advice again in the future, we’d love to help.

- Amy.

Rated 5 out of 5 stars

Great prices

Great prices, quick communication /replies and tickets appeared after paying balance as promised.
I find the website tricky to use at times but not worth taking a star away for - would highly recommend and will use again

12 March 2026
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Hi, thank you so much for your great review!

We’re really pleased to hear you were happy with our prices and that the communication was quick and helpful.

We really appreciate your feedback about the website as well — comments like this help us continue improving the experience for our customers.

Thanks again for recommending Your Ticket Genie. We hope you have an incredible time on holiday, and we’d love to help you again for your next trip!

Rated 5 out of 5 stars

Highly recommend

Highly recommend, the customer service is so fantastic. I had to make a slight change to my booking and the communication was so fast, efficient and friendly! Have already recommended to family & friends and will absolutely use again in the future

11 March 2026
Unprompted review
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Reply from Your Ticket Genie

Hi, thank you so much for your kind review!

We’re really pleased we could help make the change to your booking quickly and smoothly. It means a lot that you’ve already recommended Your Ticket Genie to family and friends.

Have an amazing time in Orlando and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Absolutely FIRST CLASS

Absolutely FIRST CLASS, awesome communication, extremely helpful and I can’t recommend them enough
Great price, swift booking process and 20/10 for service

6 March 2026
Unprompted review
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Reply from Your Ticket Genie

Hi, thank you for the amazing review! ⭐

We’re so pleased you found the booking process smooth and our team helpful. Your kind words about our service and communication really mean a lot to us.

Thanks for recommending Your Ticket Genie and we hope you have an incredible trip to Orlando!

Rated 5 out of 5 stars

££ cheaper than AT

We booked tickets for Universal through a different company 10 months before we needed them. By the time I needed to pay the balance I had found My Ticket Genie who were going to save me £150 even after losing my deposit from the 1st company. The transaction was smooth, no issues. went to the hotel ticket desk and they were able to active my tickets. all worked perfectly fine. i would 100% use them again

23 January 2026
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Hi, thank you for the great review!

We’re really glad you found Your Ticket Genie and were able to save money on your Universal tickets, even after your original booking elsewhere. It’s fantastic to hear the whole process was smooth and that activating the tickets at the hotel worked perfectly.

Thanks again for trusting us with your booking, and we’d be delighted to help you again on your next Orlando trip!

Rated 5 out of 5 stars

Outstanding

I booked my Universal and Disney tickets Via this company and I cannot fault them one bit.
I was sceptical at first, as it all seemed to good to be True. But after reading reviews, I decided to book with them and I have no regrets. The Customer service and support is thernomonal… I Highly recommend Ticket Genie - and I will be booking with them again for my next adventures. Thank you 🤩

6 March 2026
Unprompted review
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Reply from Your Ticket Genie

Hi, thank you so much for your fantastic review!

We completely understand that it can feel a little skeptical when booking at first, so we’re really glad you took the time to read our reviews and decided to book with Your Ticket Genie. It’s wonderful to hear that everything went smoothly and that you were happy with both your Universal and Disney tickets.

Your kind words about our customer service really mean a lot to the team. Thank you so much for the recommendation, and we’d love to help you again with your next adventure!

Rated 5 out of 5 stars

Great service from Tracy at your ticket…

Great service from Tracy at your ticket genie . Answered any Emails within a couple of hours . Lowest price for tickets . Tickets were emailed over within 24 hours as soon as balance was payed . Would use your ticket genie again without a thought .

27 February 2026
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Hi, thank you so much for your wonderful review!

We’re thrilled to hear that Tracy was able to help so quickly and that everything from pricing to ticket delivery went smoothly. It means a lot to know you’d use Your Ticket Genie again without hesitation.

Thanks again, and we can’t wait to help with your next adventure!

Rated 5 out of 5 stars

5 Star service

Very good prices for tickets and knowledgeable and helpful staff. I received 5 star service, will definitely use again .

3 March 2026
Unprompted review
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Reply from Your Ticket Genie

Hi, thank you for your fantastic review!

We’re so happy you were pleased with our prices and found our team helpful and knowledgeable. It means a lot to receive such positive feedback, and we’d be delighted to help you again on your next trip!

Rated 5 out of 5 stars

Cheaper tickets

I was directed to this company via a Facebook group, so thought I would see what prices were like. It turned out they are substantially cheaper so have bought Universal tickets for this coming July. Booking was seamless.

20 February 2026
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Hi, thank you for your great review!

We’re so glad you chose Your Ticket Genie and that you were happy with the prices for your Universal tickets. It’s fantastic to hear the booking process was seamless, and we can’t wait to help you with any future trips!

Rated 5 out of 5 stars

Perfectly safe and legit

Perfectly safe and legit. Currently in Florida using the 14 day Universal ticket we purchased from here. Already have used again for Disneyland Paris tickets!

17 February 2026
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Thank you so much for your fantastic review! We’re absolutely delighted to hear that you had a great experience, and we hope you are having a lovely time in Florida.

Thank you for booking with us again for your Disneyland Paris tickets. Repeat customers mean the world to us, we’re so pleased we could help with both your Orlando and Paris adventures!

Amy.

Rated 5 out of 5 stars

Great service as always

Great service as always. Ticket Genie have supported our trips to Florida for years and we would never buy tickets from anyone else. ⭐️⭐️⭐️⭐️⭐️🇺🇸

2 January 2026
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Thank you for your continued support — it truly means the world to us!

We’re so grateful to have helped with your Florida trips over the years, and hearing that you wouldn’t book with anyone else is the highest compliment we could receive.

We can’t wait to help with your next adventure!

Amy.

Rated 5 out of 5 stars

Great service and amazing price

Great service when recently purchasing my Universal Orlando tickets. From paying my final balance the tickets arrived in my inbox within 5 minutes with clear specific guidance on how to redeem them tailored to my specific travel dates. The cheapest and fairest priced tickets currently on offer. I wish I had found them years ago, I will be purchasing from Your Ticket Genie going forwards. Thank you for the great service !

27 February 2026
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Thank you so much for your lovely review!

We’re delighted to hear your Universal Orlando Resort tickets arrived quickly and that the instructions were clear and helpful for your trip. Fast delivery and great pricing are exactly what we aim for.

We really appreciate your support and look forward to helping you again in the future! ✨

Amy.

Rated 5 out of 5 stars

Absoulte first class service

Absoulte first class service. Best price . Great advise . Would highly recommend

18 February 2026
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Thank you so much for your fantastic review!

We’re absolutely delighted to hear you found our service first class and that we could offer you the best price along with helpful advice. Making sure our customers feel confident and excited about their Orlando plans is exactly what we’re here for!

Your recommendation truly means the world to us. We hope you have the most magical time in Orlando, and we’ll be here whenever you need us again.

Amy.

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