Your Ticket Genie  Reviews 

353
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service and the friendly, highly knowledgeable staff who readily answer any questions and guide visitors through every step. Reviewers appreciate the constant communication and support provided throughout the entire planning phase. Consumers are also extremely impressed by the unbeatable prices and the exceptionally smooth booking process, which makes travel arrangements completely stress-free. Many people note that park tickets arrive promptly via email and that everything works perfectly when accessing attractions during their holidays. Travelers state they will gladly use these reliable services again for future family trips.

What people talk about most

Price

Consumers find price to be remarkably satisfying, frequently highlighting that these are consistently the... See more

Service

Customers consistently note positive experiences with service, highlighting quick response times and helpful... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for providing quick,... See more

Staff

Clients share satisfaction regarding the staff, frequently highlighting their incredible helpfulness and... See more

Booking process

Users describe positive interactions with booking process, highlighting how simple, quick, and completely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from yourticketgenie. We are repeat customers having used them 2 years in a row. We wouldn’t use anyone else now. The price can’t be beaten. Amazing customer service from the te... See more

Company replied

Rated 5 out of 5 stars

Guys at Ticket Genie were great. I used them for Disney World tickets aswell as Discovery Cove, sea world and Aquatica on our resent holiday in Florida. Cheapest tickets I could fine delivered fast wi... See more

Company replied

Rated 5 out of 5 stars

Your ticket genie is without a doubt the best ticket company out there, I don't know why anyone goes anywhere else! Their prices are incredible, their staff are friendly, helpful, and knowledgable too... See more

Company replied

Rated 5 out of 5 stars

The best value Universal Orlando tickets I could find. (And I researched a lot) Good communication and the system worked well. Tickets added to Universal app with ease 2 weeks before our holiday. Very... See more

Company replied


Company details

  1. #17 of 204 best companies in Travel agent

Written by the company

We are an Attraction Tickets Selling Company. We sell tickets for World Wide Theme Parks, Water Parks, Tourist Attractions and Excursions. We are adding new products every day to our portfolio. Now we have added, Hotels, Villas, Car Hire and Transfers to our growing list of products.


Contact info

5.0

Excellent

TrustScore 5 out of 5

353 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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5.0

All reviews

(353)

166 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I waited til January for the sales. Still the best deal!

I waited til January for the sales, to get our tickets for Universal, Orlando. Ticket genie still came in cheapest, even compared to other companies with their discounts! Tickets were easy to collect at the park (with photo id)and were available on the universal app once registered. All simple....Will definitely use them again.

16 February 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your fantastic review!

We’re so pleased to hear that even after waiting for the January sales, you still found us to offer the best value. It’s great to know that collecting your tickets at the park and linking them on the app was simple and straightforward.

We really appreciate your support and look forward to helping you again on your next trip!

Rated 5 out of 5 stars

Nothing really to say other then it is…

Nothing really to say other then it is what it is on the tin. Amazing prices on tickets that we used in Feb 👍

14 February 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your great review!

We’re really pleased to hear you found our prices amazing and that everything worked exactly as expected for your February trip.

We appreciate your support and hope to help you again in the future!

Rated 5 out of 5 stars

Great service

Great service, thanks 😊

20 March 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your lovely review!

We’re so pleased to hear you were happy with the service 😊

We really appreciate your support and hope to help you again soon!

Rated 5 out of 5 stars

Amazing service

Amazing service
I made an error with booking and they were so helpful and resolved my issue immediately
Would highly recommend to anyone
Best price for combo tickets too

11 March 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you so much for your kind words! We're really glad we could help resolve your booking issue quickly and make your experience a positive one.

It means a lot to hear that you’d recommend us, and we’re happy you found great value in our combo tickets. We look forward to helping you again in the future!

Rated 5 out of 5 stars

Amazing company

Amazing company, great prices and incredible customer service.

16 March 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your excellent review,

Great prices and customer service is always our main priority, so we are gald we were able to provide you with a great experience.

Amy.

Rated 5 out of 5 stars

Amazing service from Tracy

Amazing service from Tracy. Advice really helpful and appreciated. Best price for Universal tickets by far. I have recommended to friends already. Thank you!

25 February 2026
Unprompted review
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Reply from Your Ticket Genie

Hi, thank you so much for your wonderful review!

We're delighted to hear that you had such a great experience with Tracy. She always goes above and beyond to make sure our customers get the best advice and the best value tickets, so she'll be thrilled to read your kind words.

We hope you have an amazing time in Orlando. If you ever need tickets or advice again in the future, we’d love to help.

- Amy.

Rated 5 out of 5 stars

Great prices

Great prices, quick communication /replies and tickets appeared after paying balance as promised.
I find the website tricky to use at times but not worth taking a star away for - would highly recommend and will use again

12 March 2026
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Hi, thank you so much for your great review!

We’re really pleased to hear you were happy with our prices and that the communication was quick and helpful.

We really appreciate your feedback about the website as well — comments like this help us continue improving the experience for our customers.

Thanks again for recommending Your Ticket Genie. We hope you have an incredible time on holiday, and we’d love to help you again for your next trip!

Rated 5 out of 5 stars

Highly recommend

Highly recommend, the customer service is so fantastic. I had to make a slight change to my booking and the communication was so fast, efficient and friendly! Have already recommended to family & friends and will absolutely use again in the future

11 March 2026
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Hi, thank you so much for your kind review!

We’re really pleased we could help make the change to your booking quickly and smoothly. It means a lot that you’ve already recommended Your Ticket Genie to family and friends.

Have an amazing time in Orlando and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Absolutely FIRST CLASS

Absolutely FIRST CLASS, awesome communication, extremely helpful and I can’t recommend them enough
Great price, swift booking process and 20/10 for service

6 March 2026
Unprompted review
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Reply from Your Ticket Genie

Hi, thank you for the amazing review! ⭐

We’re so pleased you found the booking process smooth and our team helpful. Your kind words about our service and communication really mean a lot to us.

Thanks for recommending Your Ticket Genie and we hope you have an incredible trip to Orlando!

Rated 5 out of 5 stars

££ cheaper than AT

We booked tickets for Universal through a different company 10 months before we needed them. By the time I needed to pay the balance I had found My Ticket Genie who were going to save me £150 even after losing my deposit from the 1st company. The transaction was smooth, no issues. went to the hotel ticket desk and they were able to active my tickets. all worked perfectly fine. i would 100% use them again

23 January 2026
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Hi, thank you for the great review!

We’re really glad you found Your Ticket Genie and were able to save money on your Universal tickets, even after your original booking elsewhere. It’s fantastic to hear the whole process was smooth and that activating the tickets at the hotel worked perfectly.

Thanks again for trusting us with your booking, and we’d be delighted to help you again on your next Orlando trip!

Rated 5 out of 5 stars

Outstanding

I booked my Universal and Disney tickets Via this company and I cannot fault them one bit.
I was sceptical at first, as it all seemed to good to be True. But after reading reviews, I decided to book with them and I have no regrets. The Customer service and support is thernomonal… I Highly recommend Ticket Genie - and I will be booking with them again for my next adventures. Thank you 🤩

6 March 2026
Unprompted review
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Reply from Your Ticket Genie

Hi, thank you so much for your fantastic review!

We completely understand that it can feel a little skeptical when booking at first, so we’re really glad you took the time to read our reviews and decided to book with Your Ticket Genie. It’s wonderful to hear that everything went smoothly and that you were happy with both your Universal and Disney tickets.

Your kind words about our customer service really mean a lot to the team. Thank you so much for the recommendation, and we’d love to help you again with your next adventure!

Rated 5 out of 5 stars

5 Star service

Very good prices for tickets and knowledgeable and helpful staff. I received 5 star service, will definitely use again .

3 March 2026
Unprompted review
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Reply from Your Ticket Genie

Hi, thank you for your fantastic review!

We’re so happy you were pleased with our prices and found our team helpful and knowledgeable. It means a lot to receive such positive feedback, and we’d be delighted to help you again on your next trip!

Rated 5 out of 5 stars

Cheaper tickets

I was directed to this company via a Facebook group, so thought I would see what prices were like. It turned out they are substantially cheaper so have bought Universal tickets for this coming July. Booking was seamless.

20 February 2026
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Hi, thank you for your great review!

We’re so glad you chose Your Ticket Genie and that you were happy with the prices for your Universal tickets. It’s fantastic to hear the booking process was seamless, and we can’t wait to help you with any future trips!

Rated 5 out of 5 stars

Perfectly safe and legit

Perfectly safe and legit. Currently in Florida using the 14 day Universal ticket we purchased from here. Already have used again for Disneyland Paris tickets!

17 February 2026
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Thank you so much for your fantastic review! We’re absolutely delighted to hear that you had a great experience, and we hope you are having a lovely time in Florida.

Thank you for booking with us again for your Disneyland Paris tickets. Repeat customers mean the world to us, we’re so pleased we could help with both your Orlando and Paris adventures!

Amy.

Rated 5 out of 5 stars

Great service as always

Great service as always. Ticket Genie have supported our trips to Florida for years and we would never buy tickets from anyone else. ⭐️⭐️⭐️⭐️⭐️🇺🇸

2 January 2026
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Thank you for your continued support — it truly means the world to us!

We’re so grateful to have helped with your Florida trips over the years, and hearing that you wouldn’t book with anyone else is the highest compliment we could receive.

We can’t wait to help with your next adventure!

Amy.

Rated 5 out of 5 stars

Great service and amazing price

Great service when recently purchasing my Universal Orlando tickets. From paying my final balance the tickets arrived in my inbox within 5 minutes with clear specific guidance on how to redeem them tailored to my specific travel dates. The cheapest and fairest priced tickets currently on offer. I wish I had found them years ago, I will be purchasing from Your Ticket Genie going forwards. Thank you for the great service !

27 February 2026
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Thank you so much for your lovely review!

We’re delighted to hear your Universal Orlando Resort tickets arrived quickly and that the instructions were clear and helpful for your trip. Fast delivery and great pricing are exactly what we aim for.

We really appreciate your support and look forward to helping you again in the future! ✨

Amy.

Rated 5 out of 5 stars

Absoulte first class service

Absoulte first class service. Best price . Great advise . Would highly recommend

18 February 2026
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Thank you so much for your fantastic review!

We’re absolutely delighted to hear you found our service first class and that we could offer you the best price along with helpful advice. Making sure our customers feel confident and excited about their Orlando plans is exactly what we’re here for!

Your recommendation truly means the world to us. We hope you have the most magical time in Orlando, and we’ll be here whenever you need us again.

Amy.

Rated 5 out of 5 stars

Excellent price and Service

Excellent price, super fast delivery and just outstanding customer service, I had questions which were still getting answered into the night, Big thanks to Daniel.

21 February 2026
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Thank you so much for your wonderful review!

We’re delighted to hear you were happy with the price, speedy delivery, and the level of customer service you received. At Your Ticket Genie, we always aim to make booking tickets as smooth and stress-free as possible.

I’ll be sure to pass your kind words on to Daniel – he’ll be thrilled to know his late-night support made a difference to your experience.

We truly appreciate your support and hope you have an amazing time in Orlando!

Rated 5 out of 5 stars

Excellent and very helpful when sending…

Excellent and very helpful when sending emails .

17 February 2026
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Thank you for taking the time to leave a review.

Providing clear, helpful communication is very important to us, so it’s great to hear that reflected in your experience. We’re always happy to help whenever you need us.

Thanks again for choosing Your Ticket Genie!

Rated 5 out of 5 stars

Orlando Disney & Universal Tickets

I searched for the best prices for our tickets. There is 9 of us going to Orlando, so a huge chunk of money. I came across mention of Your Ticket Genie on several facebook pages and every one was gushing with praise for Tracey. So I called and sure enough she was so lovely and helpful. I booked all the tickets online for a £10 deposit for each one, and now I can pay off money over the next few months as it’s given to me by various family members. I highly recommend this business as the friendliest and cheapest!

13 February 2026
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Thank you so much for your amazing review!

We know booking for a group of nine is a big investment, so we’re absolutely delighted we could help make the process more manageable for you. Our deposit scheme is designed exactly for this reason — to give families flexibility and peace of mind while spreading the cost.

Thank you again for your recommendation, and we hope you all have the most incredible time in Orlando!

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