Your Ticket Genie  Reviews 

353
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service and the friendly, highly knowledgeable staff who readily answer any questions and guide visitors through every step. Reviewers appreciate the constant communication and support provided throughout the entire planning phase. Consumers are also extremely impressed by the unbeatable prices and the exceptionally smooth booking process, which makes travel arrangements completely stress-free. Many people note that park tickets arrive promptly via email and that everything works perfectly when accessing attractions during their holidays. Travelers state they will gladly use these reliable services again for future family trips.

What people talk about most

Price

Consumers find price to be remarkably satisfying, frequently highlighting that these are consistently the... See more

Service

Customers consistently note positive experiences with service, highlighting quick response times and helpful... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for providing quick,... See more

Staff

Clients share satisfaction regarding the staff, frequently highlighting their incredible helpfulness and... See more

Booking process

Users describe positive interactions with booking process, highlighting how simple, quick, and completely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from yourticketgenie. We are repeat customers having used them 2 years in a row. We wouldn’t use anyone else now. The price can’t be beaten. Amazing customer service from the te... See more

Company replied

Rated 5 out of 5 stars

Guys at Ticket Genie were great. I used them for Disney World tickets aswell as Discovery Cove, sea world and Aquatica on our resent holiday in Florida. Cheapest tickets I could fine delivered fast wi... See more

Company replied

Rated 5 out of 5 stars

Your ticket genie is without a doubt the best ticket company out there, I don't know why anyone goes anywhere else! Their prices are incredible, their staff are friendly, helpful, and knowledgable too... See more

Company replied

Rated 5 out of 5 stars

The best value Universal Orlando tickets I could find. (And I researched a lot) Good communication and the system worked well. Tickets added to Universal app with ease 2 weeks before our holiday. Very... See more

Company replied


Company details

  1. #17 of 204 best companies in Travel agent

Written by the company

We are an Attraction Tickets Selling Company. We sell tickets for World Wide Theme Parks, Water Parks, Tourist Attractions and Excursions. We are adding new products every day to our portfolio. Now we have added, Hotels, Villas, Car Hire and Transfers to our growing list of products.


Contact info

5.0

Excellent

TrustScore 5 out of 5

353 reviews

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5.0

All reviews

(353)

166 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and price

Bought tickets via the deposit route and paid off the balance several months later, process was super easy and we had the ticket vouchers emailed within a few hours with full instructions on how to redeem them (paid for the tickets in the evening and had them by 7am the next morning). We then recieved another email to inform us the process for redeeming the tickets had changed slightly with new instruction to follow, can't fault the process at all and they were by far the cheapest we could find :)

16 February 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your review, We’re so pleased to hear the deposit option worked well for you and that everything from final payment to receiving your vouchers was quick and straightforward. We always aim to keep the process simple and well-communicated, so it’s great to know that came across.

Rated 5 out of 5 stars

Excellent easy smooth service

Wish I had found them sooner as spent a fortune over the years on tickets. No issues, no problems, flawless service

8 February 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your support, we hope you have an amazing trip!

Rated 5 out of 5 stars

This our second year with YTG and…

This our second year with YTG and service along with pricing have been A1.

I had reason to contact them by email with a query which was replied to immediately by a very helpful Tracy

Pricing?Our dealings have been about Orlando and the times of the year we travel and out of all the more established ticket companies YTG have always been the cheapest.
Customer service and pricing,excellent

3 February 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your review, we are so glad we were able to provide you with a great price and great service!

Rated 5 out of 5 stars

I highly recommend this company

I highly recommend this company, communication is excellent throughout including, pricing, information and any queries regarding the process of tickets. Tracy and her team replied to emails and enquiries quickly and efficiently. Ticket prices were cheapest by far compared to other companies that I received quotes from. I will use this service again. Thank you again.

10 February 2026
Unprompted review
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Reply from Your Ticket Genie

Hi Dawn, thank you so much for your lovely review, we hope you have an amazing holiday!

Rated 5 out of 5 stars

Second year running using…

Second year running using YourTicketGenie. Not only are they the lowest-priced tickets across the board. Customer service has been incredible from booking the parks to collecting the tickets.

1 February 2026
Unprompted review
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Reply from Your Ticket Genie

We are so pleased we could be a part of your booking experience, thank you for your support!

Rated 5 out of 5 stars

Can't fault them, totally recommend

Can't fault them. Tracy has helped give more info about each ticket I was looking at, offering a better deal for one I hadn't seen for one of them. She let me know when the sale price for SeaWorld was ending so I wouldn't miss out. E-tickets delivered very quickly. My only regret is that I didn't know about Genie before for my many trips away, especially Orlando

4 February 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you so much for your kind review, we truly appreciate your support.

Rated 5 out of 5 stars

Excellent service

Excellent service! Had a few queries which were answered very prompt & efficiently by email. By far the best option for the combined Universal/Disney tickets. Very personal & professional service will definitely use again & recommend!

5 February 2026
Unprompted review
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Reply from Your Ticket Genie

Hi Cheryl, we are so pleased to hear you had a great experience with us, thank you for your kind review.

Rated 5 out of 5 stars

Incredibly competitive prices

Incredibly competitive prices. Daniel answered my questions via email within minutes, I received the tickets within an hour. Very glad I found them before I booked tickets elsewhere.

28 January 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you so much Jay, we really appreciate you taking the time to review us, thank you for choosing our family business 💫

Rated 5 out of 5 stars

Brilliant company

Brilliant company. I’ve bough a few times and they always respond super quickly and are really helpful! They’re always really good on price too! Thank you! ☺️

14 January 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you Jade, we really appreciate your review and thank you for supporting our family business 💫

Rated 5 out of 5 stars

A really helpful and friendly service.

A really helpful and friendly service.
I had to make changes to my orders and the team advised me how best to make those changes which saved me money.
Overall, a great experience.
I would not hesitate using them in the future

31 January 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you Les, we are so happy you were pleased with our service, we really appreciate you taking the time to review us and for choosing us 💫

Rated 5 out of 5 stars

Outstanding Company 5 star

Tracy is fantastic always helpful and full of knowledge, I contact via email and they always reply with the hour, no matter what questions they are patient and will answer them. I have used them for the second year and I have found the price they quote is a lot cheaper than others.

30 January 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you so much Nadeen, we really appreciate you taking the time to review us and for continually supporting our business 💫

Rated 5 out of 5 stars

Spontaneous trip


Despite it being a last-minute decision to visit Disneyland Paris for the day, Tracey made the process seamless. She booked everything swiftly and had the tickets ready within half an hour. She also helped with any questions I had about the park without any hassle. I’ll definitely be using her services again in the future.

23 January 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your kind review, we truly appreciate your support!

Rated 5 out of 5 stars

Super responsive and helpful

Super responsive and helpful, As first time visitors to Orlando the park ticket options are a bit overwhelming, particularly if you don't want 14 days in Disney! Tracey answered my queries and made the whole process super easy!

16 January 2026
Unprompted review
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Reply from Your Ticket Genie

Hi Rebecca, thank you so much for your support.

Rated 5 out of 5 stars

Fabulous response

Great communication and excellent response thank you

18 January 2026
Unprompted review
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Reply from Your Ticket Genie

We are glad we were able to help, thank you for your review!

Rated 5 out of 5 stars

Best price I found for Disney and…

Best price I found for Disney and Universal tickets, even when compared to other popular sites with promo codes

15 January 2026
Unprompted review
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Reply from Your Ticket Genie

We are super glad we were able to get you a great price, thank you!

Rated 5 out of 5 stars

The best ticket agency out there!!

Tracy and the team are definitely A1.
I ordered Disney and Universal tickets from them. It was a complicated transaction as payment was split over two credit cards.
After paying I realised that I had made a mistake on the dates of the Universal tickets. I was horrified. But there was not need to worry.
Tracy and team immediately corrected my mistake and issued tickets tickets for the right dates. Also, because my correct dates fell in a less expensive price zone, they issued a refund (without my having to ask) which arrived in my bank account within an hour
Stella customer service from a very responsive and friendly team.
Highly, highly recommended

17 January 2026
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Hi Joanne, thank you for your review, we truly appreciate your support!

Rated 5 out of 5 stars

Fab experience

Super easy to book. Great deal on universal Orlando tickets.
Needed to contact them via email regarding dates and they responded extremely quickly and helped with my inquiry.

18 January 2026
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Thank you so much for your kind review!

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