Your Ticket Genie  Reviews 

353
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service and the friendly, highly knowledgeable staff who readily answer any questions and guide visitors through every step. Reviewers appreciate the constant communication and support provided throughout the entire planning phase. Consumers are also extremely impressed by the unbeatable prices and the exceptionally smooth booking process, which makes travel arrangements completely stress-free. Many people note that park tickets arrive promptly via email and that everything works perfectly when accessing attractions during their holidays. Travelers state they will gladly use these reliable services again for future family trips.

What people talk about most

Price

Consumers find price to be remarkably satisfying, frequently highlighting that these are consistently the... See more

Service

Customers consistently note positive experiences with service, highlighting quick response times and helpful... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for providing quick,... See more

Staff

Clients share satisfaction regarding the staff, frequently highlighting their incredible helpfulness and... See more

Booking process

Users describe positive interactions with booking process, highlighting how simple, quick, and completely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from yourticketgenie. We are repeat customers having used them 2 years in a row. We wouldn’t use anyone else now. The price can’t be beaten. Amazing customer service from the te... See more

Company replied

Rated 5 out of 5 stars

Guys at Ticket Genie were great. I used them for Disney World tickets aswell as Discovery Cove, sea world and Aquatica on our resent holiday in Florida. Cheapest tickets I could fine delivered fast wi... See more

Company replied

Rated 5 out of 5 stars

Your ticket genie is without a doubt the best ticket company out there, I don't know why anyone goes anywhere else! Their prices are incredible, their staff are friendly, helpful, and knowledgable too... See more

Company replied

Rated 5 out of 5 stars

The best value Universal Orlando tickets I could find. (And I researched a lot) Good communication and the system worked well. Tickets added to Universal app with ease 2 weeks before our holiday. Very... See more

Company replied


Company details

  1. #17 of 204 best companies in Travel agent

Written by the company

We are an Attraction Tickets Selling Company. We sell tickets for World Wide Theme Parks, Water Parks, Tourist Attractions and Excursions. We are adding new products every day to our portfolio. Now we have added, Hotels, Villas, Car Hire and Transfers to our growing list of products.


Contact info

5.0

Excellent

TrustScore 5 out of 5

353 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(353)

166 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cheaper, easier, faster!

I got 3 park universal explorer tickets with one day at epic universe for €60 cheaper PER PERSON than what every other company was looking for. All paid for online, got a confirmation email straight away, and then had the tickets in my emails less than 2 hours later.

The easiest transaction I've had throughout this entire Orlando planning journey. I can see why they're so highly recommended on all of the Orlando groups on Facebook. Will definitely book again.

12 September 2025
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Hi Amanda, thank you for your kind review. We are glad we were able to make your booking process smooth and simple. Please don't hesitate to contact us for any of your future holidays!

Rated 5 out of 5 stars

Highly recommend,just finished our two…

Highly recommend,just finished our two week holiday in Orlando ! Got universal and Disney ticket packages at a fantastic price with no issues at all !

8 September 2025
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Hi Jennifer,

Thank you for your review, we hope you had an amazing holiday! please don't hesitate to contact us for all of your future holidays.

Rated 5 out of 5 stars

I spent hours looking for the cheapest…

I spent hours looking for the cheapest tickets with the best customer service as there were 12 of us which meant we were spending a lot of money.When I came across this company I was amazed by the price they saved us a lot of money. The service was first class and tickets were with us immediately. I definitely won’t be using anybody else in the future.

23 August 2025
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Hi Keith, thank you for your kind review, we work really hard to keep our prices low year round so we are glad we were able to save you and your family money! don't hesitate to contact us for any of your future holidays.

Rated 5 out of 5 stars

So far so good

So far so good. Tickets have been the cheapest around, ordering was easy. Great communication. We are off to disney in 6 weeks. Have already recommended and will use again. Many thanks

7 September 2025
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Hi Mark, thank you for your review, we hope you have an amazing holiday!

Rated 5 out of 5 stars

I purchased tickets from ticket Genie

I purchased tickets from ticket Genie , great communication throughout .
Would recommend.

23 August 2025
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Hi Margaret, thank you for your review, don't hesitate to contact us for any of your future holidays!

Rated 5 out of 5 stars

Seem to always be the cheapest rates…

Seem to always be the cheapest rates going. I had an issue with a deal I had booked and the extra free drinks package advertised wasn’t showing on the ticket and contacted them to check something. They were helpful fast and efficient at solving my issue and resent a ticket showing the extra perks even though it would’ve shown to the theme park anyway when they scanned the ticket but they could tell I was worried so sent it anyway.

3 August 2025
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Hi Lindsay, thank you for your review, we hope you had an amazing holiday!

Rated 5 out of 5 stars

Perfect

Perfect, good price & easy to collect tickets - no negatives.

25 August 2025
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Hi Laura, thank you for your review, we hope you had a great holiday!

Rated 5 out of 5 stars

Excellent prices & personal service

Thank you for the fantastic service Tracy! We would highly recommend you.

27 August 2025
Your Ticket Genie  logo

Reply from Your Ticket Genie

Thank you for your review! please let us know if you need any assistance with booking any of your future holidays!

Rated 5 out of 5 stars

5 Stars all round!

Easy transaction and great customer service follow up. Thank you so much we can't wait to go to Florida!

26 August 2025
Your Ticket Genie  logo

Reply from Your Ticket Genie

Hi Mark, thank you for your review, we hope you have an amazing holiday!

Rated 5 out of 5 stars

Great Customer Service and Cheaper than usual sites

Easy to deal with, answered any questions straight away, phoned quickly to help resolve a dates issue I had.
Cheaper than the usual sites that come up first when you search.

26 August 2025
Your Ticket Genie  logo

Reply from Your Ticket Genie

Hi Stuart, thank you for your review. Were glad we were able to get you a great price, we hope you have an amazing holiday!

Rated 5 out of 5 stars

Amazing prices and service!

I purchased 2x Universal Orlando explorer tickets (plus Epic Universe) via Your Ticket Genie

These are the cheapest tickets on the market, they can’t be beaten, even if other sites have discount codes!

Tracy runs the site - she has great customer service and is very friendly. Tracy is super responsive, even on bank holidays and late evenings!

As soon as I purchased our tickets I received the voucher code almost immediately which is brilliant

Thank you so much for your help!

I’d really recommend using this site

26 August 2025
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Hi Chloe, thank you for your review! were glad we could help you when purchasing your tickets, we hope you have an amazing holiday!

Rated 5 out of 5 stars

Great value for Orlando park tickets

Great value for Orlando park tickets . I had looked at prices on a few sites and this one was quite a bit cheaper. I was a bit wary as it seemed too good to be true. We have just come back from two weeks in Orlando, and bought the 14 day disney and universal park hopper ticket with the Disney memory maker photo pass. The Disney ticket number was emailed to us so we could link it to the Disney app straight away and have tickets on our phone to enter the parks. The universal one we just needed to go get tickets issued at the gate using the booking confirmation emailed to us. We could then link to the universal app so the tickets were then on the app. This site is such good value, I definitely recommend them.

10 August 2025
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Thank you for your review Claire, we try our best to keep our prices low so we are glad we were able to save you money on your holiday. We hope you had an amazing trip!

Rated 5 out of 5 stars

Just brilliant service once again

Just brilliant service once again. The very best prices combined with bespoke personal advice. Questions are answered with speed and friendliness - it’s lovely to give to a smaller company, rather than the ‘big boys’. Always a pleasure - Your Ticket Genie is simply magical!

25 August 2025
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Thank you for your kind review, We are glad you had a great experience with your ticket genie. Please don't hesitate to contact us to book your future worldwide holidays!

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service! Best ticket prices and Tracey responds to messages within minutes! Do not hesitate to book with them! 100% recommend 😃

11 August 2025
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Hi Emma, thank you for your review. It was a pleasure to book your holiday with you! Don't hesitate to contact us for your future holidays, as we also offer worldwide attractions, car hire and hotels!

Rated 5 out of 5 stars

Most affordable Universal tickets I could source 🫶🏼

SO glad I went with Travel Genie- cheapest Universal tickets we could source. Everything went super smoothly when we were visiting earlier in August. I would not hesitate to book with Tracey again in the future. Thank you so much ⭐

2 August 2025
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Thank you for your review Kerry, we hope you had an amazing holiday. We are able to help you with all of your future holidays too, as we also provide worldwide attractions, hotels and car hire!

Rated 5 out of 5 stars

Do not hesitate to use this company

Do not hesitate to use this company. Best prices around for tickets. Absolutely first class service. Tracy responds to questions within minutes and is a fountain of knowledge on all things Orlando. When we go again in a couple of years I won’t even bother looking at other providers, it will be straight to Your Ticket Genie.

David

17 July 2025
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Thank you for your review, We're glad we were able to make your booking process smooth. Don't hesitate to contact us for booking any other holidays as we also do worldwide attractions, hotels and car hire! - Amy

Rated 5 out of 5 stars

Highly recommend

As others have said I was slightly hesitant to book as not heard of the site and the prices were too good to be true.

Checked on Orlando tips for Brits (Facebook) and others had used the company. Well I am so pleased I booked through them.

Tickets delivered almost immediately, instructions on how to link to the Disney app. Tracey answered all my questions, even when I was in the park and queried the photo pass thing!

Definitely use again and highly recommend.

20 August 2025
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Hi Clare, Thank you for your review, We hope you had an amazing holiday! Don't hesitate to contact us for booking any other holidays as we also do worldwide attractions, hotels and car hire! - Amy

Rated 5 out of 5 stars

1st time using them service was quick

1st time using them service was quick , easy & the cheapest would defo use again …owner is also on orlando tips for brits on fb & always available for any questions or queries …top service 👌

11 August 2025
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Hi Alan, Thank you for your review. Were glad you had a great experience with your ticket genie.

Rated 5 out of 5 stars

Great prices and great service

Great prices and great service. I discovered the website on Facebook and I saw very good price but never exoerienced before,so I bought at first Disneyworld tickets and when I realised that tickets and photo pass were perfect I decided to buy Universal tickets too. What was fantastic from their service was that I bought tickets on the 9th august and they site said i could use they only from the11th,so i sent a mail and ask if it was possible to use them from the 10th. In less than an hour they answered and had already arrange for what I ask . Thanks again

1 August 2025
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Thank you for your review Lucia, it was a pleasure to help you organise your holiday!

Rated 5 out of 5 stars

If you are skeptical?

At first I was skeptical about booking because I thought there would be better deals when we were, actually, in Orlando. Having booked our tickets, via yourticketgenie, I was very glad that I did because the price of the tickets direct from Disney were, way, more expensive than what I had purchased. The added bonus was the Disney Photo Pass as this ment that we took photos at every opportunity and even on the rides. Entry to the park was also seamless. Definitely recommend yourticketgenie to anyone traveling to Orlando for the theme parks.

7 August 2025
Unprompted review
Your Ticket Genie  logo

Reply from Your Ticket Genie

Thank you for your review. We work extremely hard to keep our prices low so we are glad we were able to get you the best price! we hope you had an amazing holiday.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look