Your Ticket Genie  Reviews 

353
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service and the friendly, highly knowledgeable staff who readily answer any questions and guide visitors through every step. Reviewers appreciate the constant communication and support provided throughout the entire planning phase. Consumers are also extremely impressed by the unbeatable prices and the exceptionally smooth booking process, which makes travel arrangements completely stress-free. Many people note that park tickets arrive promptly via email and that everything works perfectly when accessing attractions during their holidays. Travelers state they will gladly use these reliable services again for future family trips.

What people talk about most

Price

Consumers find price to be remarkably satisfying, frequently highlighting that these are consistently the... See more

Service

Customers consistently note positive experiences with service, highlighting quick response times and helpful... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for providing quick,... See more

Staff

Clients share satisfaction regarding the staff, frequently highlighting their incredible helpfulness and... See more

Booking process

Users describe positive interactions with booking process, highlighting how simple, quick, and completely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from yourticketgenie. We are repeat customers having used them 2 years in a row. We wouldn’t use anyone else now. The price can’t be beaten. Amazing customer service from the te... See more

Company replied

Rated 5 out of 5 stars

Guys at Ticket Genie were great. I used them for Disney World tickets aswell as Discovery Cove, sea world and Aquatica on our resent holiday in Florida. Cheapest tickets I could fine delivered fast wi... See more

Company replied

Rated 5 out of 5 stars

Your ticket genie is without a doubt the best ticket company out there, I don't know why anyone goes anywhere else! Their prices are incredible, their staff are friendly, helpful, and knowledgable too... See more

Company replied

Rated 5 out of 5 stars

The best value Universal Orlando tickets I could find. (And I researched a lot) Good communication and the system worked well. Tickets added to Universal app with ease 2 weeks before our holiday. Very... See more

Company replied


Company details

  1. #17 of 204 best companies in Travel agent

Written by the company

We are an Attraction Tickets Selling Company. We sell tickets for World Wide Theme Parks, Water Parks, Tourist Attractions and Excursions. We are adding new products every day to our portfolio. Now we have added, Hotels, Villas, Car Hire and Transfers to our growing list of products.


Contact info

5.0

Excellent

TrustScore 5 out of 5

353 reviews

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5.0

All reviews

(353)

166 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful service

Wonderful service. I used Your Ticket Genie twice. Ordering tickets at short notice whilst in Florida. Tickets to Discovery Cove and Kennedy Space Centre. Fantastic prices, easy to navigate and great communication. Will definitely use again and recommend.

28 October 2025
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Reply from Your Ticket Genie

Hi Mandy thank you for your review, we truly appreciate your support.

Rated 5 out of 5 stars

Customer experience and value 5*

Purchased my universal tickets through your ticket genie, spoke to Tracy through messenger, who messaged straight back to my query, would 100% recommend and will definitely be using in the future, best for customer service and for us was unbeatable on price. Thank you

10 November 2025
Unprompted review
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Reply from Your Ticket Genie

Thank you for your kind review, your support means the world to us!

Rated 5 out of 5 stars

Quick, easy, good price

Tickets for universal sent within a few working hours. Quick, easy and the best price around when I ordered.

27 October 2025
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Reply from Your Ticket Genie

Thank you for taking the time to leave us a review, we really appreciate your feedback!

Rated 5 out of 5 stars

Great experience - Bought 8 universal tickets

Bought 8 universal tickets - excellent rate - beat the big boys by £50 each - receipt and voucher provided within 24hrs - thanks Your ticket Genie !

27 October 2025
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Reply from Your Ticket Genie

Thank you for your kind review, we are super pleased we were able to get you a great price!

Rated 5 out of 5 stars

Nothing short of amazing service!

We booked with Tracey and her team for park tickets, all day dining, party tickets and car hire. We were a group of 14 originally and then needed to add an extra person on.
I cannot recommend YTG enough, not only the cheapest by far, but the service was fantastic from start to finish. Tracey gave extra advice throughout, about esims and visitor tolls and various other things to ensure our journey ran smoothly.
Emails were answered immediately and they were all professional and friendly!
Everything ran so smoothly whilst we were away, we picked our car up in no time which is unheard of if you have ever hired a car abroad you know they normally take forever and try and sell you everything!
Honestly would never book a package holiday now and will always use YTG!

24 October 2025
Unprompted review
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Reply from Your Ticket Genie

Thank you so much for your kind review, we are super pleased you were happy with our service! we look forward to helping you plan your next trip.

Rated 5 out of 5 stars

Great value and customer service!

I purchased 14 day universal tickets as they had the best and lowest prices.

I also received the tickets less than 24 hours after I made the full payment which I was so impressed with. The email also had very clear instructions on how to obtain the tickets from the voucher which is so helpful!

I definitely recommend buying tickets from here as it feels so personal and they actually send everything in great detail unlike other companies.

Thank you!!

25 October 2025
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Reply from Your Ticket Genie

Thank you so much for your wonderful review. We’re thrilled to hear that Your Ticket Genie delivered a great experience for you! Our team works hard to make ticket buying smooth and stress-free, and it’s amazing to know it made a difference.

Rated 5 out of 5 stars

Brilliant company always helpfull no…

Brilliant company always helpfull no matter what the question is an can't beat there prices even on black Friday deals there still cheaper all year round thanks again Tracy 👍

30 October 2025
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Reply from Your Ticket Genie

Hi! Thank you for sharing your experience! We’re delighted that you were pleased with our service and we were able to get you an amazing price.

Rated 5 out of 5 stars

Great Service!

Great prices, cheapest i found. Customer service team great with questions asked and whole process of booking and getting the tickets from Universal Studios was easy. Will definitely come back to Ticket Genie for tickets

26 October 2025
Unprompted review
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Reply from Your Ticket Genie

Thank you so much for your review! your feedback means the world to us!

Rated 5 out of 5 stars

Amazing company!

I purchased 14 day tickets to Universal and Epic along with additional ticket for Halloween Horror Nights . The service I received was fantastic. I was sent confirmations, and instructions on how to collect my tickets (which I followed when I was in Orlando and received them with no problems at all) . The price was very competitive if not the best out there!
I had one problem before I went (accidentally deleted my email with my confirmation on) and it was resent to me very quickly. I highly recommend Your Ticket Genie to anyone wanting tickets. I will only use this company going forward. Thank you for everything!

22 October 2025
Unprompted review
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Reply from Your Ticket Genie

Hi Katie, thank you so much for your kind review, your kind words mean a lot to us! we hope you had an amazing holiday!

Rated 5 out of 5 stars

Excellent prices and customer service

Excellent customer service, cheaper than any other websites even when others had 15% off deals. They will now be my go to for tickets.

24 September 2025
Unprompted review
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Reply from Your Ticket Genie

Hi Charlotte, thank you for your review. Were glad we could get you the best deal :) we look forward to planning your next trip!

Rated 5 out of 5 stars

Best prices, no gimmicks

Best prices which reflect GBP to USD in real time, no gimmicks, just the lowest prices for disney tickets day in, day out.

Simple to use, good instructions, flawless.

100% recommend

28 September 2025
Unprompted review
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Reply from Your Ticket Genie

Thank you so much for your review, it means the world to us!

Rated 5 out of 5 stars

I will definitely be using this company…

I will definitely be using this company every time so helpful and so nice to deal with very efficient cant recommend them enough 🥰🙌

12 September 2025
Unprompted review
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Reply from Your Ticket Genie

Thank you so much for taking the time to leave us a review! We really appreciate your feedback and support.

Rated 5 out of 5 stars

The best ever!

This company offered me the cheapest and best value for money park tickets - believe me I compared them with every other company online and they were way cheaper. Received confirmation of tickets within minutes and when I arrived at my Universal hotel provided my reference number and tickets handed straight to me. Absolutely brilliant service

20 September 2025
Unprompted review
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Reply from Your Ticket Genie

Hi Wendy, we're so pleased you had a great experience with us, thank you for your feedback, it means a lot!

Rated 5 out of 5 stars

Brilliant service

Brilliant service, all queries answered immediately, best price out there, no problems with collecting tickets, fabulous service would definitely use nobody else now

30 August 2025
Unprompted review
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Reply from Your Ticket Genie

Hi Jo, thank you for your kind words, we hope you had an amazing holiday!

Rated 5 out of 5 stars

Definitely the cheapest place to buy…

Definitely the cheapest place to buy tickets for Orlando parks!

After I'd made a deposit on some ticketsz I later decided that I wanted to add extras, this wqs done via email within a few hours, amazing customer service.

25 September 2025
Unprompted review
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Reply from Your Ticket Genie

Thank you for your review, we really appreciate the feedback, have a great trip!

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. Tracy is such a great help and has really made our experience in booking tickets and feel safe so easy.

Thanks again guys

30 September 2025
Unprompted review
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Reply from Your Ticket Genie

Hi Gareth, thank you for your review, we really appreciate the feedback. We hope you have an amazing holiday!

Rated 5 out of 5 stars

Great prices and even better customer service.

Great to see a new seller on the market that is offering great prices and fantastic service. Everything went really smoothly and Tracy is really responsive to any questions.

4 September 2025
Unprompted review
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Reply from Your Ticket Genie

Thank you for your kind review, we are glad we were able to help. Please don't hesitate to contact us for any future bookings.

Rated 5 out of 5 stars

No complaints here

While searching in various Facebook groups for best places to get cheaper orlando attraction passes alot of comments took me to ticket genie. I had a look and was shocked to see how much cheaper the tickets were than other outlets. Now I wont lie i was very dubious so just booked the cheapest attraction first which was gatorland within a hour I had the tickets in my inbox so booked for universal parks the horror night at universal and a passes for a day at discovery cove along with seaworld. I saved quite a bit compared to various ticket outlets and I cant fault.the service at all will definitely use these again in the future when in need of tickets

9 September 2025
Unprompted review
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Reply from Your Ticket Genie

Hi John, thank you for your kind review, we are glad we were able to get you an amazing price along with a smooth booking process!

Rated 5 out of 5 stars

Cheapest about and provide personal touch.

A great find was "Your Ticket Genie" and will always use going forward, way cheaper than all the other sites for our Universal tickets and more of a personal touch.

21 August 2025
Unprompted review
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Reply from Your Ticket Genie

Hi Antonio, thank you for your review. Remember to use us for all of your future holidays! we are always happy to help.

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