YSL Beauty Reviews 

BUYERS BEWARE - ITEMS NOT SENT AND IMPOSSIBLE TO GET HOLD OF
I ordered some make up on 26 November and now almost 2 weeks later i have not received my order and YSL Beauty who are part of L'Oreal are impossible to get hold of. I have filled in their online form a couple of times to ask when i can expect delivery and get no response, i cant find a email address for them and when i call their call centre i have held for over an hour at a time but it constantly says there are more than 10 people in the queue and i cant get through. I now have no choice but to speak to my bank and do a charge back so not worth the hassle of ordering from them

I had to return something and was asked to pay for the postage but assured that they would refund me for this.
I paid £26.75 to return a parcel. I didn't receive the refund which was "processed" on 14.10.21! I've emailed several times to chase it but now they are not even replying to them.

Was almost put off by the bad reviews here, but gave YSL beauty a go - ordered some Opium as part of wife's Christmas present, this was cheapest could find anywhere by quite a margin (I'm a cheapskate). Arrived safely in 3 working days, complete with 2 samplers I'd chosen at the checkout.
I don't normally write reviews, but given the negativity on here, and the positive outcome I had I thought it was justified. Thanks YSL :)

I ordered several items from YSL beauty. When they arrived one item was missing. I reported it and have never received a replacement. I have also asked for a refund and that hasn't been done either. Absolutely shocking service from a supposed high end retailer!!!!

Very, very poor service. Is this site even authentic?

I ordered in October, but did not receive any confirmation that this had been successful, though the money left my account. After 48hrs I messaged the company to ask whether my order had registered, and received no response to my query-though I did get a confirmation email the following day. I waited another week and had no despatch advice, despite it having been 9 days since ordering, and the supposed delivery time being 3-5 days. I emailed the company again and received no response. I tried to track my parcel through a link on the acknowledgment email, which brought up a sorry, we’re undergoing maintenance sign. I finally called customer services after receiving no product, and no written response to any of my queries. I spoke to someone who knew nothing of the emails I had sent to chase my order, despite saying he had accessed my account. I said I wanted a refund, and the customer service officer said they would ask a different department to process this, but that they would email me to confirm within the next 48hrs. I heard nothing more, but then noticed the funds had been returned to my account, after three weeks of waiting and chasing.

What a complete and utter waste of time. I wish I had read the reviews before parting with my cash to these jokers. I have re ordered from Boots. Do not touch YSL Beauty with a 10-foot barge pole!

Tried to order YSL Libre, and got as far as payment. Payment failed twice, was then asked to use another payment method. Second card failed as 'invalid payment method', so I abandoned it. Tried to call the number but that was down 'due to technical difficulties'. Worried that it was a scam - I was caught out by a scam site last year and they now had details of two cards so decided to cancel both cards - very inconvenient!!!!

Absolutely ridiculous. I spent £104 on a perfume and next day delivery, and the item which arrived the next day was a honey coloured foundation - not even close to what I ordered. The website is terrible for trying to make a complaint so I ended up on the phone to someone called Chris who seemed to be helpful. He said he would need to pass my case on to another department and he even emailed me to confirm he had done so. However after over a week and me emailing him to ask for an update I heard nothing back. I then had to ring again nearly two weeks after the wrong item had been delivered and demand my money back, which was then finally refunded to me. No idea what this Chris was doing passing me to another department when apparently a refund can be given very quickly. My first time using this website and it will certainly be my last.

Scam. This company pretends to be the real YSL. In fact the person i just dealt with actually said yes this is the real YSL. They are scammers. Don't waste your money here. Im gonna report to Trading Standards and Visa.
Just updating what actually happened to me with this company. I cant believe they are the real deal? Is this really owned by L’Oreal?! I ordered a touche eclait for a holiday address. 3-5 day delivery. Next day received a shipping email saying royal mail tracking number to follow. This never came. As i was on holiday 2 weeks i realised i would leave before it arrived. So tried calling. So this is where it begins. When calling no matter how long youre in the queue you are always number 4. Eventually someone answered and gave me a royal mail tracking number. I checked and rechecked. This number didnt exist according to royal mail. Tried calling back - number 4 again. Tried the contact online - emailed and form - both bounced back undeliverable. So now i check here and think okay its a scam - no way can this be YSL/ L’Oreal. Eventually i get hold of someone on phone who swears they are YSL but we have a bizarre exchange about why the tracking number didnt exist - he said im reading your notes and you asked for a refund - which was interesting as i didnt - i asked where it was as im going home soon? Seems both telephone operators were making things up as they go along? Bizarre? So then he said the 3-5 day delivery works like this. The day you order is not valid - fair enough. The day after you order is ‘day zero’ not day one. He actually said this. That was the day i had a shipping email anyway!? So then i posted a couple of moans on fb messenger. Today im told they have refunded me as it was out of stock? I asked why then did i get a shipping email and a tracking number? I still am none the wiser as to whether this is really YSL / L’Oreal and havent checked my bank yet. I will update if i ever get my money back. This operates like a scam but if it truly is a huge multinational company they should be ashamed.

Awful from start to finish.
Ordered a lip gloss - was sent a mascara. Emailed to resolve the issue and told after 5 emails to return the mascara at my expense and no sign of the product I ordered.
This company is an absolute joke.
Avoid at all costs

This website is trash. No one replies. They sent me the wrong items. Like what.

Please don't spend your money on this website. I got my order and it was like someone had played football with the box! It was shocking! I emailed them and got absolutely nothing back from them other than saying they would feed it back to their warehouse. Avoid it. Go to any other premium beauty brand - believe me I have shopped at them all - and this was the worst experience I've had.

Can't cancel my order, can't get in touch with customer service neither by call, live chat or email. But my money were taken first thing first :)

The website itself has "try out" features which was helpful to find my tone (but hasn't tried the purchased product yet so not sure if it was really my matching colour!).
Delivery wasn't quick but not slow either, the box of product was squashed as it was in a bubbled envelope, not in a box.
They do have promotion like free samples so I am happy with my purchase overall.

Fast delivery, updated along whole process. Amazing presentation with gift box and the products were exactly as described if not better. Thank you.

Absolutely horrendous!! Placed an order over a week ago and paid £10 for next day delivery and still not received my items !! Customer service is shocking !! Avoid buying from here !!!
I get all my cosmetics from Look Fantastic now excellent from them l😊
YSL never ever again will I order from you !!

Been using YSL skin care and make up for a few years now and have been very happy. Except they withdraw products (specifically forever youth liberator range— I’ve not been able to find the face cream for ages, recently serum and eye cream also unavailable). The replacements I’ve tried I enjoy less (I’ve tried pure shots serum and cream) although still ok. Customer Service has always been good, and delivery fast.
On the negative side I was very upset they made the foundation size 25ml instead of standard 30ml! It looks wrong and feels dishonest. Would prefer for them to just say they are increasing the price!

On November 30th I placed an order for 2 LIBRE EPD 5 ounces because they had a great sale where’d you get 30% off!! I called them December 26 and told them I haven’t received the order and the lady told me they reshipped the order!! In January still no order then told me once again that they order was never shipped out that it was on back order! The lady told me they would honor the price in case they need to do a return it’s now February 21st I called back and found out they only would give me 10% off a new order.... after waiting all these months you would think they would’ve gave me the 30% off but they actually lied!!! Today was the first time I actually spoke to someone apologetic but here apology still didn’t fix the fact that 2 Christmas gift order’s were never fulfilled! They issued a refund but I honestly wouldn’t buy anything off this website again !!

I recently had a very bad shopping experience from ysl beauty online. Actually, I quite like ysl’s products, but this time, the customer service is really disappointed. On Dec 25, I placed the order for two bottles of 90ml Libre parfume as I found the price is very nice. I paid 109.2GBP for two bottles of 90ml Parfume. However they sent me 2 bottle 50ml instead. I started to contact with their customer service after Christmas. Now, it has been near two month, but the customer service doesn’t want admit the mistake they made. During the communication, I provided all the information they want, but finally they still don’t want to refund me the money or send me the extra parfume that is missing. I am very frustrated and disappointed with their cheating behaviour. anybody want to place online order from their website must be very very carefully.

Terrible customer service. My order was shipped and tracking showed 'parcel is being sent back to DPD' with no correspondence from YSL. I called customer service and the only information they could give me is what I'd already read. Then I was told to wait 10-14 days for a refund, from roughly when the parcel was returned (a date which they could not give me).

So I'm in a no man's land now waiting for my refund. There was no apology, no service. Usually I purchase from LookFantastic or another retailer, but now I won't be using any YSL products regardless of where I purchase from. You can't expect a customer to pay premium prices for a premium product and not get a premium service.