YT Industries Reviews 

YT continue to make great bikes and provide reliable and efficient service. At 105kg and not that forgiving with the bike, the carbon fibre frame is in as good functional condition today as it was in 2020 when I bought it.

In a rush, I called up yesterday to order some spare parts for the bike and I received them at lunchtime today!

As ever, thank you to Matt and the team for helping me out.

YT continue to make great bikes and provide reliable and efficient service. At 105kg and not that forgiving with the bike, the carbon fibre frame is in as good functional condition today as it was in 2020 when I bought it.

In a rush, I called up yesterday to order some spare parts for the bike and I received them at lunchtime today!

As ever, thank you to Matt and the team for helping me out.

Placed an order based on delivery time of maximum 12 working days. We are now at 17 working days and no sign of our bike. Paid thousands of pounds and have nothing to show for it. Absolute disappointment so far. Reading other reviews, seems we may have a longer wait in store. Very disappointing.

People looking for reviews please do not trust the "good" reviews, over half the people in the good reviews haven't even received a product and are talking about shipping others had a minor issue to take care of. If you have a major problem or issue with your product YT will not replace it they will send you random part after part and make you take it to your local shop to have it installed or install yourself with no real solution. I had a severe drivetrain issue after 1 day of use in a 23 Capra core 3 I even took it to local shops before contacting YT to make sure it wasn't a fault of my own. That being said I told the service team my issue and ask for a new bike being that my bike is literally brand new they refused made me have several parts replace over a 3 month span for the problem to re occur with in the next 4 rides. So now my 3500 USD bike is pretty much useless and I will have to spend thousands of more dollars out of my own pocket to make my bike the product I should have received initially. PLEASE DO NOT BUY YT it is the worse decision I've made in a long time.

YT showed flexibility on shipping costs which was greatly appreciated. They also got the spare part delivered to me before the weekend so I didn't miss out on any bike time.

Very prompt service. Thanks!

Really helpful and great communication!
Quick service.

Terrible customer service and even worse quality control my capra mx core 1 came from the factory with twisted seatstays and chainstays which caused caused creacking and the bearings on one side are shot. I sent my frame to them in july just to be informed 2 weeks later that I need to send the rest of the components (They said at first I can only send the frame) They now have had it for a month and I still don't know if my issue will be resolved and I've been waiting now for more than a week for any info about the warranty process. I think it will be my first and last yt bike. warranty number 674344

This is not a review but a question. I can’t find the answer online. I am looking into buying a YT Capra, but I am worried that it would be delivered on a day that I am at work. Can a specific day of the week be requested?.

Great customer service very friendly and helpful staff

I bought a bike on 29th may, and on web site there was written “ available from 11 July”.
So, after a week I wrote to the customer service, about my order.
At the beginning they said, there was a delay and I would have received the email for the shipping in a few days.
Day after day, nothing.
In August they said, the delay was not from them, but for the components of the bike.
So, in conclusion, I get the bike last week on 28th August.
The customer service was amazing to handle the situation, they assisted me in every single way possible and they were very helpful to me.
They give me a compensation for the delay.
Christoph was very professional!
5 stars.

The whole experience start to finish has been very easy to go through! I had some warranty work that required inspection and repairs to be carried out! From the word to the helpful emails and support was fantastic the guys at YT especially Chris were very thorough and responsive keeping me up to date every step of the way! High quality service with high quality products this is my second YT Capra I bought new this year, my previous one a 2016 Gen1 is still going strong shows the build quality! Awesome

Fast response time of customer service! Excellent customer service.

Fantastic bike. Fantastic customer services. Quick delivery, excellent comms.
Would highly recommend

Thank you so much for the great support for an older Capra LTD frame. Im proud to be a small part of the YT family and soon back again on the trails with my Capra :) Greetings to the whole YT crew you guys rock!
Daniel

A company that bends over backwards to keep its customers happy thanks YT

Warranty issue was resolved in a very timely manner the email communication was spot on I was kept updated all the time can’t fault the YT team

Very helpful and friendly staff. Quick to dispatch items and great communication.

I was in the market for a new bike, obviously a brand like YT or many other direct consumer brands have way better value for money, so I decided to give it ago.
It was my first time buying such an expensive item online, I had my doubts whether buying a Capra or a Jeffsy and the technical support gave me advice on that matter.
I bought a Jeffsy Core 4 last april. I have to say that I double checked with support (again) that I made everything correct, lots of money going over the internet once again, support was amazing.

The bike didn't arrive the day it should and I had some issues with delivery (they said they didn't find my address). I can't blame YT since it was not their fault but DB Schenker which is the brand YT works with. There was no damage whatsoever on the bike, just the box, but I had to be in contact with DB Schenker just to make sure everything was on track.

The bike works amazing, much better than expected to be honest, took it for a bike park ride and outperformed my previous bike which was a pure enduro bike.

Apart from that I had some questions regarding SRAM new electronic transmission and I've been discussing it with YT support and they were always giving me solutions and help. I must admit, normally it takes a day or two to reply (don't think they won't reply, they always do. It's normal a bit of delay since we might be many people asking) but their support has been perfect. Much better than many local bike shops.

I hope I never have to use warranty, but to be honest, I feel confident that if the moment comes, I'll get the same good response I'm getting now. For me, totally convinced my next bike will be another YT, like I said, I feel way better-treated than on my normal shops.

My bike turned up with damaged paint which is not a great start and it took them 5 months to get a new frame painted and sent over to the UK! Thankfully I could still ride the bike but when they returned my bike after replacing the front triangle I noticed a dent in the top bearing cup which wasn’t there before! Not the best service and I won’t be buying another YT bike!👎🏻