YT Industries Reviews 

I received a bike in one week. No problems with transport. Support is very helpful and always answers. No problems with an invoice. Everything was packed very good!!!

It is a great experiance to buy a bike form YT family! Thanks!

Amazing customer service. I had an issue with the saddle coming loose on my new Capra. The saddle got damaged and YT replaced it free of charge!

I'm from Finland and I needed a spare part for a bike. I got fast and super friendly service on e-mail.

Absolutely amazing service, a really great team

I have a little problem on my Capra, and they solved it very quickly, without problems, fast and clear.
I want to thank whole YT team but specially Lukas, who maded it very easy! This is why i am a yt customer and i will keep for years!

Had an issue with my hanger not threading and spoke with Nathaniel at YT on the phone. He was very friendly, courteous and offered a quick solution. Great to see YT deliver excellent customer service. Fair play.

Had an issue with dropper seatpost which unscrewed and damaged itself, within a day yt managed to send instructions and spare parts to fix it.

Great bikes and great service. The bike came within the promised time and the help and support from the YT team has be outstanding

Great customer service. I had an issue with one component and it wasn't very easy for me to send it back. After a bit of asking, they found a solution. I'll add a 5th star when they'll directly propose the easy solution! 🙂

Finally great approach with support during purchase process. I had some small issue with chosen bike (misunderstanding), bike was sent back and then after clarification send newer type without any price increase. Bike perfectly wrapped without any possibility of damage during transport.

Outstanding CS. Very responsive and helpful.

Had an issue with the motor on my ebike, the guys at YT made sending the bike back to them really easy and arranged everything for me. I was originally told there was a 4-6 week wait on motors being replaced at the manufacturer however I had my bike back in my hands in around 3 weeks. Really good service. Big mention to Chris who got everything sorted for me and is always really helpful with any queries.

Awesome company! Great bikes and service. I bought a YT Capra core 2 with 10% discount. Shipment was fast and perfect. To bad there was a national holiday in the Netherlands so I had to wait a couple more days. In those days an extra discount was added to the Capra for 20%! So I asked if I could get that discount since it was not yet delivered! YT is such a good company they gave me the extra 10% discount!! Awesome guys!! Love the company but the bike even more!

I bought a new bike which was delivered with a minor issue. Contacted YT’s customer service and got quite quickly a response and a few days later a replacement part at my door.
The support staff also gave me some other hints on some spare parts I wanted to acquire, showed willingness to improve their installation manuals and was incredibly kind and well articulated. The bike itself is also amazing and I am happy with my purchase. Recommended!

Fantastic team especially Nathaniel who has given wonderful well delivered thorough advice. Now looking forward to receiving the dream bike a Capra Uncaged 12!

Hi everyone!
Just received a new decoy 5 ( a month earlier)
Out of the box everything is packed properly.
Very easy to assemble the bike.
5 riders already to its handlebar.
All work's great.
Many thanks YT TEAM

I was in the market for a DH bike so I went into the YT Mill Guildford for a browse and was greeted by Adam. He was very happy to assist me with all my questions and even helped me with sizing as I’m always between sizes for bikes. I ordered a medium Tues and every step of the way Adam kept me updated. Very highly recommended service!!!

I always knew they had fantastic bikes and accessories at great prices. But with direct to customer brands, you worry about the quality of service you might get if you have an issue. My experience with the YT Team (especially at the Mill in the UK) is that they are excellent and won't let you down.

Sorted out my warranty issue with a tight deadline for my upcoming trip. Big shout out to Nathaniel, super helpful!