When customer support goes out of their way to help you, beyond what I would normally expect, then that needs recognition. Freya (sorry if I misspelt her name) really wanted to help with quite a compl... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I actually came across Yukon casino here on Trustpilot while I was looking for reviews for another casino. The other casino (I won't mention its name) did not have good reviews at all, and some of the... See more
I used to play at Yukon casino a few years ago, then tried a few other casinos. I recently came back to play at Yukon and can now appreciate how good it is compared to some of the others I have played... See more
Horrible! Never accept any bonus offer they offer you as they will hold your money hostage, and if you want to withdraw they will take half of your winnings. Spent thousands and thousands of dollars a... See more
Company replied
Company details
About Yukon Gold Casino
Written by the company
With a focus on providing a safe and secure environment using latest encryption and security protocols, YukonGold.Casino is committed to ensuring that players can enjoy their favorite casino games without any worries.
Yukon Gold Casino boasts a wide range of games, including popular titles like blackjack, roulette, and slots, as well as exciting new games that are constantly being added to the site such as live dealer.
With fast payouts, amazing loyalty bonuses, and 24/7 customer support, YukonGold.Casino is the ideal choice for anyone looking for a superior Online Casino experience.
Contact info
You should know
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Yukon Gold Casino

Reply from Yukon Gold Casino

Reply from Yukon Gold Casino
Your customer service is very good
Your customer service is very good, However, It is now 10 business days, and , was suppose to have some money dedosited by last night. This morning I was toldI( reversed and this is the reason for further delay. No. I did not reverse and money that had to be deposited by yesterday. I woun more money and this is what I have been reversed to play which is still there. I told them I will not withdraw from the approved amount.I would appreciate you depositing my money. It is mine. This morning I won big and had alsmost 200 and suddeenly disappeared, Joyce Pooran 85 years old.
Very responsive and gets the actual…
Very responsive and gets the actual question being asked

Reply from Yukon Gold Casino

Reply from Yukon Gold Casino

Reply from Yukon Gold Casino
It's only been 2 days but this online…
It's only been 2 days but this online casino does not work well on my PC, very very laggy. Takes like 10 minutes to re-load games, some slots are not loading. When I log in from my cellphone, it shows $0 balance, so I guess there is no syncing? Also be aware there is wagering requirements to be met. What you win off of bonuses is not automatically withdrawable. Not too happy so far. There should also be some daily free spin or something to keep people coming back in my opinion.
Update 10 min after writing this, I had $70, had to close the tab because it was lagging too much. When I tried again, I now have $0. ??? what happened. There is no clear LOG IN or LOG OUT button either. But I see my email address if I go to the deposit/withdrawal area. but my earnings have dissappeared! Update again: customer service was great, restored my balance once I got past the useless AI chat bot. Paul was cheerful and conversing with me on other things as well.
UPDATE: It's the next day and my balance on PC shows $0 again. Contacted support and he had me log in through a link. Balance back BUT my games have reset! And it took time to get them through to certain levels before.. super mad. But this is not resolved yet. My balance keeps coming and going inbetween these 2 situations. Sometimes it appears with my games reset and other times it is gone but my games are there the way I left them last night but I can't play because of no balance. Support was not helpful from this regard, could not do anything. Once I lose the little money I had in balance I will be done with this site.

Reply from Yukon Gold Casino
Awfully hard this time today that's why…
Awfully hard this time today that's why it's called gambling !

Reply from Yukon Gold Casino

Reply from Yukon Gold Casino
This game is a scam
This game is a scam. I've given this automated service chat my information multiple times to withdraw. It has led me in circles without any information weather I'm getting my money back.
Horrible experience....

Reply from Yukon Gold Casino
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.