Yum Asia Reviews 

505
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers had a great experience with this company. Customers frequently praise the support team for being professional, responsive, and incredibly helpful when addressing issues. Many found customer service to be excellent, noting quick answers and efficient problem resolution, even for complex situations. People are generally happy with the product quality, describing items like rice cookers as fantastic, robust, and durable, consistently performing well and making good rice. However, some customers also noted dissatisfaction with customer service, citing instances of unresponsiveness, rudeness, and a perceived unwillingness to take responsibility or offer solutions. A few other people also felt that products arrived damaged or faulty, sometimes due to poor packaging.

What people talk about most

Product

Consumers find product quality to be ambiguous, with some reviewers highly endorsing products like the Panda... See more

Quality

Reviewers mention ambiguous feedback about quality, with some praising products as robust, durable, and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the support team as... See more

Response time

Customers consistently note ambiguous experiences with response times, with many praising the quick, helpful,... See more

Order

People report ambiguous experiences with order, with some customers receiving their orders quickly and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Zojirushi rice cooker itself is an absolute dream and makes flawless sushi rice.The delivery was delayed by a day due to the courier going to the wrong depot but once it arrived the product qualit... See more

Rated 4 out of 5 stars

the panda cooker is fantastic and does exactly what it says on the tin. the instruction booklet text is just a little bit small to read for my eyes, but i found a pdf online so no big deal.

Rated 5 out of 5 stars

5 stars if you like eating black pieces of coating with your rice and enjoy being treated like a fool by a customer support girl. After recommending the tsuki rice cooker to several friends... See more

Company replied

Rated 5 out of 5 stars

I received what I ordered. I have tip for everyone better to buy rice cookers directly from Yum Asia instead of somewhere else because I received 2 broken bags of rice from Amazon's warehouse before.


Company details

  1. Appliance shop
  2. Kitchenware Shop
  3. Electronics manufacturer
  4. Food products supplier

Written by the company

We are the number one seller of Yum Asia premium rice cookers, thermal ware and Zojirushi products in the UK, USA and Europe. We also sell rice, accessories and are behind the best selling Greedy Panda recipe book and blog.


Contact info

3.8

Great

TrustScore 4 out of 5

505 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(505)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

We had a few brands to choose from but…

We had a few brands to choose from but Yum Asia stood out for several reasons. They seem to have levelled up Zojirushi products by using better materials, more advanced displays and more tuned in cooking settings. Basically they gave me what I've been looking very hard for.

20 June 2024
Unprompted review
Rated 5 out of 5 stars

The Sakura rice cooker is a stunning…

The Sakura rice cooker is a stunning addition to our kitchen. Its glossy modern looking design is matched only by the quality of the basmati rice it produces. We bought the super kernel grain from Yum Asia and it's got the correct earthy taste that you should get with basmati rice. Not the overly processed rubbish you get in the supermarkets which has no taste or aroma. And the customer service? In one word Exceptional.

19 June 2024
Unprompted review
Rated 5 out of 5 stars

Versatile

Versatile, dependable and incredibly useful is how I would describe my very cute kawaii tsuki rice cooker. Good for 1 or two people it doesn't occupy much counter top space. Thanks for the fast service with a special shout out to Louise who was awesome after I messed up my delivery address.

12 June 2024
Unprompted review
Rated 5 out of 5 stars

Kumo Tsuki cooker from Yum Asia has…

Kumo Tsuki cooker from Yum Asia has become my most regularly used kitchen gadget. Whether I'm cooking koshihikari rice for sushi or jasmine rice for stir fry, it always delivers. Plus, the delivery was surprisingly fast!

14 June 2024
Unprompted review
Rated 5 out of 5 stars

My meal routine has been…

My meal routine has been transformative. Thanks to my newly purchased Panda rice cooker with fuzzy logic. The quick delivery and good customer service helped too. I am very happy with my purchase.

12 June 2024
Unprompted review
Rated 3 out of 5 stars

Ordering Replacements and Customer Service

The process for ordering replacement parts is very cumbersome. When I sent in the request, I included that the product was a gift and I did not have an order number. Their policy is that an order number is required to purchase replacement parts— that’s fine and understandable, but when I emailed to inquire about my rejected request, I never received a response back. I waited about a week before reaching out again, because at this point I was unaware the order number was explicitly required, and the customer service representative who reached out to me was adamant I had been emailed back. There was nothing in any of my folders, and I have seen at least one other person online that has had this same exact experience with customer service. So, while the product is fine for the price, customer service is enough to make me think again before ordering anything from this company. It could be a server issue with the emails, but it’s not something worth arguing about even though they never did email me back when they said they had. It just does not reflect well on the overall company.

5 May 2024
Yum Asia logo

Reply from Yum Asia

Hi Emily, hope you're doing well! 😊 We wanted to respond to the review you have left us. Unfortunately the request you submitted for a bowl on April 22nd didn't include the previous order number. We get that sometimes details can be missed on forms (the previous order number is a *required* field on the form you fill in, but the order number is important for us to process requests efficiently.

When your request got declined, we sent an email which explained the reason for the rejection. We also responded to your follow up e-mail, we double-checked, and our records show that we did reply to your query about it. Our system logs show that the email was definitely sent from our end. However, we can't control what happens once it leaves our server. Sometimes emails get lost in cyberspace, and unfortunately, we're not always aware if they've been received or not.

When you reached out through our support ticket system, we were there to help you out and answered you promptly with the information you needed and explained why the request got rejected. When you resubmitted the request with the order number on May 3rd, we approved your request, and you were able to purchase the bowl hassle-free. So we were a bit surprised by the 3-star review, especially since it seems to be based on an email that didn't make it to you. Plus, you got lightning-fast responses every time you reached out through our support ticket system.

We're here for you every step of the way, Emily, and we're happy we could sort everything out for you in the end. If you need anything else or have any other questions, please let us know.

Rated 5 out of 5 stars

More than just boilling the rice

If you dig a little deeper you can see that Yum Asia rice cooker do more than simply boiling the hell out of rice. They lock in the nutrients of rice, ensuring that you're getting the most out of every grain. With Yum Asia, healthy eating has never been easier or more delicious.

21 May 2024
Unprompted review

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