Yum Asia Reviews 

504
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting the team's professionalism, responsiveness, and helpfulness in resolving issues quickly. Many people are very satisfied with product quality, noting items perform fantastically and consistently deliver excellent results, often mentioning their robust and durable nature. However, some customers noted significant dissatisfaction with customer service, describing it as poor, rude, or unhelpful, often refusing support or apologies. Others experienced inconsistent product quality, citing faulty items, peeling coatings, or poor cooking results. Some reviewers also faced order problems, including incorrect or damaged goods upon arrival, and difficulties with returns.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and reliability, with some customers expressing high... See more

Quality

Customers had ambiguous experiences with quality, with some praising products as robust, durable, and making... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers praising the... See more

Response time

Clients share ambiguous opinions on response time, with some reviewers praising the quick and efficient... See more

Order

Consumers find order experiences to be ambiguous, with some reporting issues with order numbers and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Zojirushi rice cooker itself is an absolute dream and makes flawless sushi rice.The delivery was delayed by a day due to the courier going to the wrong depot but once it arrived the product qualit... See more

Rated 4 out of 5 stars

the panda cooker is fantastic and does exactly what it says on the tin. the instruction booklet text is just a little bit small to read for my eyes, but i found a pdf online so no big deal.

Rated 5 out of 5 stars

I received what I ordered. I have tip for everyone better to buy rice cookers directly from Yum Asia instead of somewhere else because I received 2 broken bags of rice from Amazon's warehouse before.

Rated 5 out of 5 stars

The Yum Asia support team were fantastic about addressing an issue with my Oyu Instant Hot Water Dispenser. The unit stopped working after year but after checking for a few maintenance check the suppo... See more


Company details

  1. Appliance shop
  2. Kitchenware Shop
  3. Electronics manufacturer
  4. Food products supplier

Written by the company

We are the number one seller of Yum Asia premium rice cookers, thermal ware and Zojirushi products in the UK, USA and Europe. We also sell rice, accessories and are behind the best selling Greedy Panda recipe book and blog.


Contact info

3.8

Great

TrustScore 4 out of 5

504 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.8

All reviews

(504)

65 reviews in the last 12 months

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Rated 1 out of 5 stars

The Panda rice cooker is very good

The Panda rice cooker is very good, trouble is I got this second hand and the person I got it from does not have an order number he can give me from when he originally ordered it. I need it apparently to get spares for example a steamer bowl. I went on the site and it stated I need an order number! I emailed and they said the same! All I want is to buy some accessories which I now can't! An obsolutely rediculous way to operate. Won't be buying this brand again.
**Update from Answer**
This is not the case with other suppliers unless you are claiming on warranty etc, so your answer is incorrect. I can go to Ninja, Shark, Bosch, and many leading brands and just buy an accessory. I don't need to supply an order number and never had to with anybody for many many years unless it is a warranty claim. As I said I will not be buying this brand again.

7 October 2024
Unprompted review
Yum Asia logo

Reply from Yum Asia

Hi Bryan, let us clarify our previous conversation regarding the original order number needed for your spare parts request. You can easily obtain this information from the person you purchased the Panda from, but you said you would not ask the person for this information.

We understand you might not want to do that, but getting the original order number is the quickest way to resolve this. If your Panda was purchased from an authorised seller, the previous owner should be happy to help you with that info.

Once you have the order number, we’ll be able to assist you with any spare parts you need. Many brands have similar policies, and we have this in place to ensure a smooth process for everyone.

Rated 5 out of 5 stars

Great customer service!

My Panda stopped working after a year (btw. great product, best price/value by far). I reached to the customer service and they told me to keep the old cooker and they sent me a new one (2 year warranty).

People working there are very kind and they respond promptly.

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Great Company Great Product

After purchasing my mini rice cooker it worked perfectly for a few weeks before a flaw developed on the lid.
I reported this to Yum Asia who could not have been more helpful. They replaced my cooker with a new one immediately.

The mini rice cooker is a wonderful item which I cannot recommend enough.

30 September 2024
Unprompted review
Rated 5 out of 5 stars

Happy customer

Finally cooking good rice with consistent results. Went through every method of cooking rice (there are a LOT of them!) when all that was needed is a good quality rice cooker with fizzy logic.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

he's about to go to University and…

he's about to go to University and giving him a kumo rice cooker means he can cook his favorite dishes with rice and a lot more. Delivery took 3 days and he already tried it before he goes away and was impressed.
Hoping it lasts him through his education.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Regret but now on the right path

We bought rice, a washing bowl, storage container, spatula and recipe book from here. Unfortunately we bought our rice cooker from another company as we thought it was the same as Yum Asia but it turns out that it was not the same at all with poor instructions, no marks on the pot and a display that was in german! We have muddled thorugh with it but it was my fault we didn't buy our rice cooker also from Yumasia and my wife won't let me forget it.

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Quick Hot Water

Our house hold goes through hot water kettles every year. They all broke within weeks and even the quickest of them still involves a few minutes wait. We bought the Oyu from this company and it's large 4 litre size keeps our family going with instant hot water all through the day and often into the next day. We drink a lot of tea and coffee and being able to get hot water within seconds at the drinking temperature we want is a god send.

23 August 2024
Unprompted review
Rated 5 out of 5 stars

GABA brown rice a winner

I was looking for a rice machine which could germinate brown rice into GABA rich rice and the Bamboo machine from YumAsia can do it. The GABA brown rice takes around 2 hours to make but it's worth it as the nutty sweet rice is very special and extraordinary for the body. My husband uses it for slow cooking which makes things like pulled pork an easy task.

15 August 2024
Unprompted review
Rated 5 out of 5 stars

Safe, Hygienic Well Used Cooker

We want the best for our family in terms of food quality and food safety. We east so much rice it's ridiculous so finding a device that makes cooking it easily was an obvious decision. However, finding a cooker that was safe with good food safe materials was not easy. Luckily, the Yum Asia brans hit the spot and we have been happy users of our Bamboo for 5 years now and its a beast of machine which churns out quality healthy meals every day and every time.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Twice is a charm

I purchased the same rice cooker twice. The first time I used a PO box as shipping address. My bad. The second time I did it right. I submitted my questions on their website and the Customer Support got back to me the same day via email. I never received the first order. It was sent back to the company. I received refund for the first order.

6 August 2024
Rated 5 out of 5 stars

Beautiful Cookers

No I don't want something ugly sitting on our kitchen counter top. Yes I want somethink that looks stylish which means no garish ugly colours or bad designs. The only problem I had with yum asia was trying to decide from so many good looking rice cookers but honestly any of them would be good and I have no doubts in recommending this company to others.

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Thoughtful After Sales Service

We were unlucky enough to receive a Zojirushi rice cooker which was dead on arrival. We contracted their help page and within 30 minutes we received a response. Louise arranged for a replacement to be sent and within 4 days the broken rice cooker was returned to Yum Asia and we were cooking with my new one. You cant get better than that.

13 August 2024
Unprompted review
Rated 5 out of 5 stars

Must Learn To Read The Manual

I used my panda rice cooker for 2 years without fail. I did have to buy a new bowl after only 2 months but that was my fault as I put in my dishwasher on a very aggresive clean cycle and it ruined it.
My fault for not reading that you shouldn't do that. All the bowl needs anyway is a gentle wipe with a soft cloth with some water and it cleans up perfectly. 2 years on and the ninja ceramic is as good as new.

24 August 2024
Unprompted review
Rated 5 out of 5 stars

No gimmicks

No gimmicks, just good stuff - tried their hommali rice, basmati and their short grain koshihikari and it's all excellent. Cook in a rice cooker as we do or cook in a pan (the old fashioned way). Either method will come out good but a rice cooker makes it so much easier and is incredibly time saving.

29 August 2024
Unprompted review

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