when our cavalier king charles spaniel Lulu reached 14 years, she began to get noticeable signs of mobility and cognitive issues slowed her down. Our vet suggested to try Yumove. So i ordered a pack o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My monthly order had not arrived. I was notified it had been sent. I contacted Yumove who were so helpful,& apologetic, although not their fault. I was sent a replacement, at no cost to me, & was... See more
Started using daily for my 8 year old lab on vets recommendation and noticed swift positive impact on her. This months order was delayed over a week by Royal Mail but Carlylle at Yumove customer servi... See more
Yumove send reminders that your product(s) are being posted and you have the opportunity to suspend the order if you need to. I started giving my dog Yumove joint care tablets approximately 8 years... See more
Company details
- #132 of 262 best companies in Pet shop
- #65 of 159 best companies in Pet Care Store
- #76 of 275 best companies in Vitamin & Supplements Shop
Written by the company
The UK's No1 Veterinary Joint Supplement Brand. On a mission to help all dogs, cats and horses live an active life, for life.
Contact info
Unit 6, The Quad, Butterfield Business Park, , LU2 8EU, Hertfordshire, United Kingdom
- 01462 416866
- hello@yumove.com
- yumove.co.uk
4.7
Excellent
85k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great product and service
Great product and service. My border terrier loves taking her pro/prebiotics and they’re helping balance her gut health
6 July 2026
Starter pack really helpful
Quick and easy to order. Starter pack was really helpful. Quick delivery. Thank you
8 July 2026
Always on time
4 May 2026
Great customer service
Great customer service
Efficient, friendly and helpful
Excellent deliveries and products
8 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from YuMOVE
Hi there,
Thank you for taking the time to leave us a review.
We're so pleased to hear that you're happy with our auto reordering service. We're sorry to hear that the delivery felt a little slow on this occasion, and we appreciate you sharing your feedback.
We'll make sure your comments are passed on to the relevant team as we're always looking for ways to improve.
Thank you again for your support, and we hope to provide you with an even better experience next time.
Kind regards,
Ellie
YuMOVE Customer Care
Moved order to every 2 months- notified…
Moved order to every 2 months- notified order has been placed and then dispatched. Don’t need to worry about tablets arriving on time. Great service.
8 July 2026
Great experience
The ease of ordering and my product came very promptly and there was good communication from the company
8 July 2026
Reply from YuMOVE
Hi Samantha,
Thank you so much for your wonderful feedback!
We're delighted to hear that you found the ordering process easy, your product arrived promptly, and that our communication kept you well informed throughout.
Providing a smooth and reliable experience for our customers is always our goal, so it's great to know we delivered on that for you.
We really appreciate your support.
Kind Regards,
Jess
YuMOVE Customer Care Team
I use the suscribe & save service to…
I use the suscribe & save service to ensure continuity in my dogs' supplements. My vet recommended YuMove and I'm so pleased she did, because the difference in my older guy is phenomenal. She also explained that, due to both my Jack Russells showing early signs of patella luxation, they would benefit from the good quality supplements too, so now all three of my little pals are on YuMove.
One thing the vet did say was NOT to buy them from anywhere other than the company themselves as there are a lot of fakes out there, especially on Amazon and eBay. They're cheaper on the YuMove site with Suscribe & save anyway, so I can relax knowing I'm giving my pups the very best.
5 July 2026
Fast delivery and when I want it
Fast delivery and when I want it. We can adjust dates + or - for our needs
8 July 2026
Easy to use site
Easy to use site, kept informed by email. Efficient service & seemed to be a quick delivery. Would recommend.
8 July 2026
Why send me 50% in the post once I've…
Why send me 50% in the post once I've renewed my subscription. I will cancel my subscription and reorder
4 May 2026
Reply from YuMOVE
Hi Sara,
Thank you for reaching out.
I'm sorry to hear you're disappointed.
Our promotions are sent out at different times and aren't always linked to individual subscription renewal dates, so it's possible this offer was already on its way to you before your subscription renewed.
If you'd like, please email us at hello@yumove.com with a photo of the letter you received, and we'd be happy to take a look at your account and see if there's anything we can do to help, including whether we're able to apply a discount for you.
We look forward to hearing from you.
Kind Regards,
Jess
YuMOVE Customer Care Team
Great product for my senior dog
Always really fast delivery, out little border terrier loves them, he’s been a different dog since being on them, he walks better and doesn’t seem as stiff !
8 July 2026
Great all round
Great all round. I cannot fault anything, good website, good choice and prompt delivery, updates all through the order process. My elderly dogs are doing well and take the tablets no problem, must be the slight fishy smell they like. It's been two years of use now.
7 June 2026
New product for my boy
New product for my boy, plenty of information, good value for money, delivery on time, fantastic service
3 May 2026
Great company
Great company, great service, great products for my furry friend 😊
22 July 2026
Unprompted review
Product arrive promptly
The company was easy to use and the product arrived quickly, although my 12 year old spaniel has been taking them for two weeks without any noticeable improvement I'll continue with them until they run out.
6 July 2026
Here on repeat no problems old dog…
Here on repeat no problems old dog unfortunately passed on but good for new one
8 July 2026
Very impressed
Just want to say how impressed I am with YUMOVE’s customer service Eri Lee was very helpful and responded to my request straight away.
23 July 2026
Unprompted review
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