Zafpens Reviews 446

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the detailed descriptions and wide selection available. Many people also commend the fast and secure delivery service, noting that items arrive promptly and are exceptionally well-packaged, often with thoughtful, personalized touches. The overall service is frequently described as outstanding, with consumers appreciating the smooth ordering process, competitive pricing, and clear communication. Reviewers often express their intention to make future purchases, emphasizing the care and passion evident in the company's approach to both its products and customer interactions.

What people talk about most

Product

Consumers find the products to be positive, highlighting the wide selection and detailed descriptions. Many... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service. Customers frequently praise the speed... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and fast... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy ordering system... See more

User experience

Clients share positive opinions on user experience. Many customers describe their shopping experience as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Compared to other online stores I've browsed, Zafpens prices are generally lower, so I decided to try them. The transaction went very smoothly, with the staff answering inquiries rather swiftly. Upon... See more

Rated 5 out of 5 stars

Fast and safe delivery, as usual. Zafpens has become my go-to place for my fountain pens (and accessories). Packaging is very nice and, more importantly, safe. Never had any issues, nothing broken, no... See more

Rated 5 out of 5 stars

Amazing store, fully recommend! I bought a fountain pen and the delivery was made right away, i always receveived all informations from DHL and arrived even a day early. The packaging was amazing, cam... See more

Rated 5 out of 5 stars

What a wonderful service I experienced by ordering a Pilot Custom 823 from Zafpens! Although I do not remember marking the purchase as a gift, it came in a really nice packaging as if it was one. Unpa... See more


Company details

  1. Stationery Shop
  2. Stationery shop

Written by the company

We have been selling writing instruments since 1968 with absolute consistency. We count half a century of operation, serving our customers from all around the world. Our store is in Athens, Greece on a privately-owned 500m² three-story building. We offer a hospitable place full of famous pen brands and a huge variety of premium stationery. With love and passion for writing objects, we work every day to satisfy our clients' needs and stay up to date. Our trained staff is always at your disposal and awaits you daily to recommend everything new about fine writing instruments, rare pens, special papers, inks, and more...


Contact info

4.9

Excellent

TrustScore 5 out of 5

446 reviews

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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

No problems

Order was shipped quite fast. The pen was beautifully packed like a gift - that was a quite a nice surprise.

26 August 2024
Rated 5 out of 5 stars

Pilot Custom 823 Black M

Amazing experience, well packaged goods.

Lead time was more than one week within EU, however, it was expected as free delivery option was selected. If you need stuff faster, expedited delivery can be an option at some additional cost. Rest, all fine. I will for sure buy again if I find what I am looking for, at a good price.

26 August 2024
Rated 5 out of 5 stars

Fast delivery and complaisant service

Fast delivery and complaisant service. The package well protected the contents, reflects the honor to the writing instruments having a greeting card and all proper information. The customer is very highly respected. A culture, which is worth following. Pleasant customer experience. Thank You Zafpens!

1 August 2024
Rated 5 out of 5 stars

MEOW

Fast shipping and made opening the package even more of a treat by wrapping the pen box up as a cute present!

11 July 2024
Rated 5 out of 5 stars

I would recommend!

My order was dispatched promptly. It was very securely packed. Communication from the seller was quick.

23 July 2024
Rated 1 out of 5 stars

My second notebook quality was really…

My second notebook quality was really bad. Madam Bovari was got wet or something, it’s really sad that I have paid and I got this. But the first notebook Nostradamus is really nice.

But you are sellers right? I have to check before sending!!! It’s just a notebook! It’s not an electronic device, just a notebook, u can easily check and send!

18 July 2024
Zafpens logo

Reply from Zafpens

Hello dear Semm,
We are sorry for that. Nevertheless, as you noticed, the notebooks were both wrapped with cellophane directly from the manufacturer. So, any issue with notebooks occurs due to manufacturer’s error, which we could not have control over. Meanwhile, we were not informed about the issue earlier, to assist you.
Regarding our service, you placed your order on Monday 8/7 and we shipped it via DHL Express on the same day, so it does not get faster than that. Also, your items were packed carefully. Consecutively, our service does not deserve the 1-star rating.
We are at your disposal.
Our kindest regards,
Zafpens customer service.

Rated 5 out of 5 stars

Owner's spirit

The owner is a very patient contact who is eager to support, even if a customer (...like me) tends to be a bit erratic & chaotic.

4 July 2024
Rated 5 out of 5 stars

Five stars for Zafpens

My little shopping spree at Zafpens was delightful - not only were the inks, fountain pen and converters just what I had been hoping for, but my order was shipped immediately and everything was wrapped carefully for its long journey. I will soon be back for more ... Many thanks to everyone at Zafpens for this pleasant transaction!

11 June 2024
Rated 4 out of 5 stars

Pre Ordered the M1000 Renaissance

Pre Ordered the M1000 Renaissance and communication was great, pen was shipped very close to original estimate. Best price I could find, world wide.

Pen arrived quickly, safe and sound.

As seems to be case, the new Pelikan nib did need a bit of tuning, but a beautiful pen and writes well now.

4 July 2024

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