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Zanda (formerly Power Diary)Reviews 

549
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company, finding it to be an intuitive and user-friendly platform that simplifies their daily operations. Customers consistently highlight how the service streamlines administrative tasks such as scheduling, billing, and note-taking, saving significant time and reducing stress. The excellent customer service is frequently praised for being responsive, professional, and genuinely supportive, with many appreciating the readily available help and resources. The platform's features, including automated reminders and secure storage, are highly valued, making it a comprehensive solution for managing practices. However, some people mentioned experiencing slow movement between pages and occasional telehealth glitches, which, while tolerable or easily remedied, can detract from the professional experience.

What people talk about most

User experience

Users describe positive interactions with user experience, consistently finding the platform easy to use,... See more

Customer service

Reviewers mention positive feedback about customer service, with many expressing satisfaction with the level... See more

Website

Customers express high satisfaction with the website, highlighting its user-friendly and intuitive design,... See more

Service

Clients share positive opinions on service, with many reviewers finding it an excellent resource that makes... See more

Application

Consumers find the app to be a positive and comprehensive tool for managing their practices, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've been using Zanda since we launched Halo Journey Australia in April 2025. There's SO much to get up and running when opening up an online wellbeing (counselling, mediation, and life coaching) p... See more

Company replied

Rated 5 out of 5 stars

I love how Zanda keeps me organised, I used to spend so much time messaging clients, following up & now I just let Zanda do it for me, saves me so much time & energy. I also love the reports it genera... See more

Company replied

Rated 5 out of 5 stars

Zanda makes having a private practice easy. I used it with multiple consultants and support staff, and we could all see what we wanted to share, hide what we wanted, use online bookings for clients to... See more

Company replied

Rated 5 out of 5 stars

Easy to access tool, really helpful videos and instructions on how to do all aspects of my psychology practice. Great support and resource! Slightly slow / delayed movement between pages eg.when... See more

Company replied


Company details

  1. Software company
  2. Counsellor
  3. Occupational Therapist
  4. Physiotherapist
  5. Psychologist

About Zanda (formerly Power Diary)

Written by the company

Zanda (formerly Power Diary) is practice management software built by practitioners, for practitioners.

With 100+ powerful features, Zanda streamlines the day-to-day of health practices, from scheduling and invoicing to clinical documentation and client communication.

Key features include:

  • Calendar management and automatic appointment reminders
  • AI-powered session transcription and clinical notes
  • Online bookings, 2-way SMS chat, and telehealth
  • Automations, online forms and client portal
  • Practice Notifications and Team Communication Hub, and in-platform Practice Operations Manual
  • Zanda integrates with Stripe, Zoom Telehealth, Xero, Mailchimp, Physitrack, Outlook Mail, Outlook Calendar, Google Calendar, iCal, Medicare (AU), Tyro (AU), and more.

    Start now and get the first 6 months at 50% off!


    Built for solo practitioners and large clinics alike, Zanda supports a wide range of professionals, including psychologists, physiotherapists, speech therapists, chiropractors, counselors, and other allied health providers.

    To give you peace of mind, Zanda offers 12-month Money-Back Guarantee and delivers top-tier support, including data import management.

    BizzyAI

    All Zanda accounts include access to BizzyAI, optional AI-powered tools built specifically for allied health, securely transcribing sessions and creating accurate clinical notes in your style.

    Additional AI tools are coming soon to help simplify letters and reports and save you even more time each week!


    Get More Out of Your Day with Zanda.

    Written by the company

    Zanda automates the busy work so you can focus on care, from client onboarding and invoicing to appointment follow-ups, it streamlines your daily admin. Clients can complete forms, make payments, and manage bookings through the portal, while BizzyAI speeds up note-taking and documentation.

    12-Month Money-Back Guarantee

    No contracts, just great software we know you’ll love.

    At Zanda, every account comes with a 100% money-back guarantee for a full 12 months. If you find Zanda isn’t the right fit within one year, we’ll refund 100% of your Zanda subscription fees. It’s like taking Zanda for a 12-month test drive!

    For more information, check out our Happy Customers Forever initiative here.


    Contact info

    Start a 14 day free trial...

    And then 50% OFF for 6 Months.

    4.7

    Excellent

    TrustScore 4.5 out of 5

    549 reviews

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    4.7

    All reviews

    (549)

    52 reviews in the last 12 months

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    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Easy to use program and can be used…

    Easy to use program and can be used anywhere and at any time on my mobile or laptop.

    17 June 2025
    Zanda (formerly Power Diary) logo

    Reply from Zanda (formerly Power Diary)

    Hi Dr. Chantal, thank you so much for your feedback! We’re delighted to hear you’re enjoying the flexibility of using Zanda anytime, anywhere on your mobile or laptop. We’re here if you ever need support! Warm regards, Irina

    Rated 5 out of 5 stars

    Easy to use and comprehensive

    Easy to use and comprehensive platform that supports all aspects (admin and clinical) parts of my practice.

    3 July 2025
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    Reply from Zanda (formerly Power Diary)

    Hi Dania, thank you for your kind words! We’re so glad Zanda helps you manage both the admin and clinical sides of your practice easily. We’re always here if you need anything! Warm regards, Irina

    Rated 5 out of 5 stars

    Very easy to use - would recommend!

    We have had Zanda (previously Power Diary) for a few years now for our Physio practice. It is so easy to use and navigate. Invoices, automations for email sending, forms, appointment reminders, even a Practice Manual with polices that you can amend to suit your clinic. If there are any issues, the support team are very quick at replying and fixing issues. We haven't used the new features of the built in AI yet so cant comment on that but it integrates with Stripe for payments without issue. Would highly recommend.

    23 June 2025
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    Reply from Zanda (formerly Power Diary)

    Hi Peter, thank you so much for your wonderful review! We're thrilled to hear that Zanda has been a reliable and easy-to-use solution for your physio practice over the years. We also really appreciate your kind words about our support team, it means a lot to us. And when you're ready to explore the built-in AI features, we’d love to hear what you think!

    Thanks again for your recommendation and for being part of the Zanda community. Warm regards, Irina.

    Rated 4 out of 5 stars

    Navigate easily with Zanda

    Great platform that is easy to navigate. Lots of tools to assist with templates and pre loaded infomation like linking online forms and creating simple merge feilds to personalise templates for each client.

    23 June 2025
    Unprompted review
    Zanda (formerly Power Diary) logo

    Reply from Zanda (formerly Power Diary)

    Hello, thank you so much for your lovely feedback! We're thrilled to hear that you find the platform easy to navigate and that the tools like templates, online forms, and merge fields are helping streamline your work. Thanks again for being part of the Zanda community! Warm regards, Irina.

    Rated 5 out of 5 stars

    Power Diary to Zanda success continues.

    The transition from Power Diary to Zanda was smooth and frequent communication leading up to the transition eased any concern about the process.

    I find the 'basics' of the program so valuable: client bookings, client records, quick mechanisms to adjust appointment schedules and monitor patterns of attendance and cancellation etc.

    Progress note templates I find a bit 'clunky' for my role as an SLP but appreciate that there is flexibility to create something more suitable.., it's just allocating time to do so!

    In sum, a great program and I would find it very hard to run my small business and keep things organised without Zanda.

    16 June 2025
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    Reply from Zanda (formerly Power Diary)

    Hi Ingrid, thank you so much for your thoughtful review! It’s wonderful to hear that the transition from Power Diary to Zanda went smoothly for you—that’s exactly the experience we aim for, and we’re glad our communication helped ease any concerns along the way.

    We’re especially happy to know that Zanda core features are making a real difference in how you run your practice.
    We also really appreciate your note about progress note templates. It’s great that you’re aware of the flexibility to tailor them to your workflow, and we completely understand that finding the time to customise things can be a challenge.
    Thanks again for being part of Zanda—we’re so glad to be supporting your small business!
    Warm regards, Irina

    Rated 4 out of 5 stars

    Easy to use system

    Easy to use system
    Useful webinars
    User friendly for patients
    One frustrating thing is can input data / outcome measures into a table that can be downloaded and analysed
    Important for clinical work and impact

    16 June 2025
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    Reply from Zanda (formerly Power Diary)

    Hello, thank you so much for your kind feedback! We're really glad to hear you're finding the system easy to use, and that both the webinars and patient experience have been helpful for you.

    We completely understand how important it is to be able to input outcome measures in a structured way that supports data analysis. While this isn’t currently available in full, we’re working on building new functionality for automatic scoring of client questionnaires and hope that this will be a helpful addition to the extensive Zanda features suit.

    We are happy to support you in any way we can. Thanks again for sharing your experience!
    Warm regards, Irina.

    Rated 5 out of 5 stars

    Best platform for Allied Health, love it!

    I love Zanda, I've been using it for about a year and I'm so happy I chose this option over the others I was considering. It does everything I need it to easily (including telehealth, groups, keeping track of income and payments, invoices, emails, texts). It's very intuitive, and on the very few occasions where I haven't been able to work something out the support team have been amazing. Highly recommend!

    10 June 2025
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    Reply from Zanda (formerly Power Diary)

    Hi Hannah, thank you so much for your kind words and for taking the time to share your experience! We're absolutely thrilled to hear that Zanda is meeting your needs and making things easier for you. It’s also great to know our support team could step in when needed! Your recommendation means a lot to us! If there’s ever anything we can do to make your experience even better, we’re always here to help.
    Warm regards, Irina

    Rated 5 out of 5 stars

    Seamless Setup, Great Support, and All-in-One Affordability!

    Starting my new practice with Zanda has been such a smooth experience. It was incredibly easy to set up and start using right away. The platform is super affordable and has everything I need to run things efficiently. What really stands out is the support team — they’re always helpful, quick to respond, and great at finding solutions to any issues I’ve had. Highly recommend Zanda to anyone setting up a new practice!

    2 June 2025
    Unprompted review
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    Reply from Zanda (formerly Power Diary)

    Hi Tessa, thank you so much for your kind words and recommendation! We're thrilled to hear that starting your new practice with Zanda has been a positive experience, and our support team has made a difference — that’s exactly what we aim for! If there’s ever anything more we can do to support you, just reach out. Wishing you every success in your new practice!
    Warm regards, Irina

    Rated 5 out of 5 stars

    ease of use

    I find the software easy to use, there are lots of automations that make my work day run quicker and more efficient saving me time.

    21 May 2025
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    Reply from Zanda (formerly Power Diary)

    Hi Sarah, thank you so much for your kind words! We're thrilled to hear that Zanda is helping make your workday easier and more efficient. If you ever have suggestions or ideas for even more ways we can support you, we’re always listening!
    Warm regards, Irina

    Rated 5 out of 5 stars

    Zanda has this great integration of MMS…

    Zanda has this great integration of MMS messaging to the client's favorite app. and virtual sessions with Zoom. Compared to other providers like Jane, the calendar function within the Zanda admin system is much easier and quicker to make adjustments too! Zanda works well with cell phones as well:)

    15 May 2025
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    Reply from Zanda (formerly Power Diary)

    Hi Noel, thanks so much for your lovely feedback! We're glad to hear that Zanda is making things easier and more efficient for you. It’s great to know the features are working well for your needs—especially when it comes to communication, scheduling, and flexibility. We’re always here if you have questions or ideas to share, just shoot us a message at support@zandahealth.com
    Warm regards, Irina

    Rated 5 out of 5 stars

    I have enjoyed the client portal

    I have enjoyed being able to set up the client portal for clients to book in directly. This saves me having to look for slots. I can direct them to the link and they can take their time looking for a time that works for them. They can also reschedule sessions.

    9 May 2025
    Unprompted review
    Zanda (formerly Power Diary) logo

    Reply from Zanda (formerly Power Diary)

    Hi Karen, thank you so much for your feedback! We're thrilled to hear that the Client Portal has made your scheduling easier and more efficient. We're so glad it's working well for you and helping free up your time. If you ever have suggestions or need a hand with anything, we're always here to help! Warm regards, Irina

    Rated 5 out of 5 stars

    User Friendly

    We moved our business model from paperwork to digital with Zanda. We find Zanda is very helpful and straightforward to use with affordable price.
    The team is easy to approach if you find the system is tricky for you and always keep users updated.
    It has all what's needed for any clinical practice. Although there is always a chance for improvement which any dynamic system would have.

    30 April 2025
    Unprompted review
    Zanda (formerly Power Diary) logo

    Reply from Zanda (formerly Power Diary)

    Hi Basreen, thank you so much for your thoughtful feedback! We're thrilled to hear that Zanda has supported your move to a digital practice and that you've found the platform helpful, affordable, and easy to use and our customer success team approachable and helpful. You're absolutely right that continuous improvement is part of any dynamic system, and your and other users' feedback plays a big role in shaping what comes next. Thanks again for being part of the Zanda community!
    Warm regards, Irina

    Rated 5 out of 5 stars

    My experience is exceptional because Zanda is supportive, knowledgeable, and dedicated to ensuring every interaction is meaningful and positive.

    My experience is made great as Zanda is a simple application to use. You can tailor this for your own business needs. The webinars are very beneficial for learning more about the features. The pricing point is very reasonable for small business to be able to track calendar appointments, refer to reports & track invoices. It talks to other programs allowing the accounting to be made more streamlined. I'm loving Zanda & also the new zoom feature is great too!

    30 April 2025
    Unprompted review
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    Reply from Zanda (formerly Power Diary)

    Hi Kylie, thank you so much for your kind and thoughtful review! We're thrilled to hear that you're finding Zanda easy to use and flexible enough to suit your business needs. It's great to know that our training resources have been helpful and that our pricing supports small businesses like yours. We're especially glad you're enjoying the new Zoom feature—there’s more to come! Thanks again for being part of the Zanda community. - Warm regards, Irina

    Rated 4 out of 5 stars

    Easy to use, able to link with Xero

    The system is easy to use and it links to my Xero account which makes accounting easier.

    25 April 2025
    Unprompted review
    Zanda (formerly Power Diary) logo

    Reply from Zanda (formerly Power Diary)

    Hi Samuel, thank you so much for your kind feedback! We're thrilled to hear that you find Zanda easy to use and that the Xero integration is helping simplify your accounting. Making your day-to-day tasks smoother is exactly what we aim for. If there's ever anything else we can do to support you, we're always here! Warm regards, Irina

    Rated 5 out of 5 stars

    Absolute game-changer

    Zanda has helped us become a more efficient, responsive, and client-centred organisation. We have seen a remarkable improvement in efficiency, communication, and overall service quality and Zanda has empowered both clients and staff to work together in a more informed and seamless way.

    We would not hesitate to recommend Zanda to any organisation looking to improve their service delivery and internal systems. It has been an absolute game-changer for us.

    14 April 2025
    Unprompted review
    Zanda (formerly Power Diary) logo

    Reply from Zanda (formerly Power Diary)

    Hello, thank you so much for your kind words and thoughtful feedback! We're absolutely thrilled to hear that Zanda has made such a positive impact on your organisation. It's incredibly rewarding to know that the platform is helping your team work more efficiently and collaboratively, while enhancing service quality for your clients. We’re grateful for your recommendation and proud to support you on your journey! Thanks again, Irina

    Rated 4 out of 5 stars

    Zanda is great for Counsellors, highly recommend

    Zanda is great for Counsellors it has an easy to use platform. It’s so easy to navigate and set things up to integrate with my website. Billing and tracking payment is also super easy. My only thing is it would be nice to connect client profiles as I am a couple and family Counsellor but no big deal I can work around this. Help options are super easy to use and so is support

    13 April 2025
    Unprompted review
    Zanda (formerly Power Diary) logo

    Reply from Zanda (formerly Power Diary)

    Hi Tanya, thank you so much for your lovely review! We're thrilled to hear that Zanda is working well for your practice, and that you're finding it easy to navigate, integrate with your website, and manage billing.

    We also really appreciate your feedback around working with couples and families. You might be glad to know that Zanda offers a Shared Profile feature—perfect for couples and family counselling! This allows you to link two or more individual client profiles while still maintaining their own records, giving you a flexible and professional way to manage shared sessions.

    If you'd like help setting this up or learning more about how it works, feel free to reach out—our support team is always here for you. You can also take a look at our user guide here: https://support.zandahealth.com/managing-shared-profiles
    Thanks again for being part of the Zanda community! - Irina

    Rated 5 out of 5 stars

    Value for Money

    If have used a number of medical practice software systems but for the price and flexibility, I would highly recommend Zanda. It has all the functionality you need to run a busy practice with multiple sites and multiple practitioners with as many service codes as you like. Simple and intuitive to us. If you can use a Microsoft product, it is very simple to pick up. Great for new staff to learn being so easy. Adding admin or clinic notes is easy and there are templates ready to go. Billing is easy and caters for Aussie Medicare and NDIS billing. Reports provide all you need and can be downloaded in excel for further analysis.

    9 April 2025
    Unprompted review
    Zanda (formerly Power Diary) logo

    Reply from Zanda (formerly Power Diary)

    Hi Anthony, thank you so much for this fantastic review! It’s wonderful to hear that Zanda has ticked all the boxes for your busy, multi-site practice. We’re especially happy to know that you’ve found it flexible, intuitive, and easy for new staff to learn, this is exactly what we aim to deliver.
    We love that you’ve taken full advantage of the features like service codes, clinic notes, billing (including Medicare and NDIS support), and reporting tools.
    Thanks again for your recommendation and for being part of the Zanda community, we’re here to support you every step of the way! - Warm regards, Irina

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