Excellent, friendly and speedy customer service. Jess managed to help me in less that 2 hours to assist with something that could take several days. Very happy with Zapmed.
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See what reviewers are saying
I live in a village we don’t have a clinic and have to travel really far to reach a pharmacy or any type of medical facility. Zap Med has made it possible for me to receive my medication at home month... See more
I was introduced to Contro last year and gave up after a couple of months, choosing to go an alternative route. I took a month away from Contro and immediately came back because of the excellent serv... See more
Company replied
Contro has proven to be the most efficient and reliable go-to sexual health care provider for me. I signed up, got a consultation on the same day and had my medication delivered to me the next day. I... See more
Company replied
4.5
Excellent
377 reviews
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Efficient service and the medication…
Efficient service and the medication works wonders
3 August 2023
Unprompted review
Reply from Zapmed
Thanks Allan 😊
Such a pleasant experience
The process of getting contraceptives is so seamless. Their doctors are super professional and patient
8 August 2023
Unprompted review
Reply from Zapmed
Thank you for the great review Kent!
Wonderful service
Wonderful service, really fast shippin, and their medication have ave been quite effective for me. Overall great experience.
1 August 2023
Unprompted review
Reply from Zapmed
So glad to hear you enjoyed our service 😊
The order experience was good, but
The order experience was quite good. Although I still had to pay for the medication, this was not made clear, I was under the impression that the meds were part of the R300 initial price. With that said the consultation and delivery still work out cheaper.
Delivery is slow, took me 4 days to receive my meds, for time sensitive illnesses it is better to make a visit to the Dr. and get the meds on the same day
7 August 2023
Unprompted review
Reply from Zapmed
Hi Siyasanga,
Thank you for your review.
Unfortunately we are unable to charge for any medication upfront as the cost of this is dependent on the doctor's diagnosis and which treatment they prescribe. This is the same process that you would go through if you went to a GP in-person. We try to make this as clear as possible on our website 😊
I have taken a look at your delivery and can see that unfortunately your order was listed as one delayed by the recent strikes in the Western Cape. We are very sorry that this impacted your delivery time. We will take your feedback on board and will try our best to inform customers of any delays caused by external events like this in the future.
Contro Customer Care Team
Reply from Zapmed
Thanks Lize, we're so happy you had a great experience using Contro 💛
Easy and Convenient
The process was easy and convenient from start to finish.
24 July 2023
Unprompted review
Reply from Zapmed
Thank you Bert for the review! 😊 We're so glad to hear you had a seamless experience.
Best online medical service in SA
Contro is hands down the most efficient online service that I've dealt with in SA. Thank you for being so awesome
21 July 2023
Unprompted review
Reply from Zapmed
Thanks so much for the amazing review Jose! 🙌
Reply from Zapmed
Thank you for the great review Jason 😊
I was told my order was delivered and…
I was told my order was delivered and it was instead taken back by the driver and he marked it as delivered.
10 July 2023
Unprompted review
Reply from Zapmed
Hi Andisiwe,
Thank you for your feedback.
We have looked into your order and can see that there was an issue with the delivery address on your parcel. This meant that our Partner Pharmacy's couriers were unable to locate and deliver your parcel. After three attempts to deliver, the couriers marked your order to be returned to their warehouse, which set the warehouse as the new destination for your parcel.
When you order was received back at the warehouse, it was marked as 'delivered' as it has been returned to the original destination. This is what caused our system to send you an email to inform you your order had been delivered.
We apologise for any confusion and we are in conversation with our Partner Pharmacy to see how we can remove the delivered status for such an event going forward.
We are glad to see that you have since received your order 😊
Contro Customer Care Team
Very quick and convenient way to get…
Very quick and convenient way to get medication
Always delivery my repeat prescription on time
Great communication
5 July 2023
Unprompted review
Reply from Zapmed
Thank you Hloni for this review 💛 We're so happy to hear you find our service convenient!
Efficient and Discreet
Brilliant service. Very quick, easy, efficient and discreet. This is great for people who don't have the time, or in many cases the nerve to go to a doctor in person to get their medication scripts. I recommend this service 100%
13 July 2023
Unprompted review
Reply from Zapmed
Thank you for the wonderful recommendation and review!
Taking Contro(l) of my needs
I was introduced to Contro last year and gave up after a couple of months, choosing to go an alternative route. I took a month away from Contro and immediately came back because of the excellent service, timely delivery, and friendly service. Contro simplifies everything. I can't wait to see what will be next in their lineup of awesome product solutions.
11 July 2023
Unprompted review
Reply from Zapmed
Hi Luci,
Thank you so much for this review! 💛 We're so happy to see that you've had an amazing experience and would use Contro in the future!
Wow - What an incredible service
Wow - what an experience. Filled out the online form, had a few automatic emails to get a telephonic call from a doctor and wow. Super friendly Doctor, very helpful, explained everything I needed to know about the medication and meds dispatched within a day to my home. Greatest service ever.
11 July 2023
Unprompted review
Reply from Zapmed
Thanks Allan for this amazing review!
Great experience
Great experience. was able to book the appointment with multiple options. The doctor was punctual for the scheduled time of the appointment. The payment method was great. Most importantly the delivery was fast, there was great communication with the pharmacy as well via email.
26 June 2023
Unprompted review
Reply from Zapmed
Hi Erica,
Thank you for your review! So glad you loved our service! 💛
Reply from Zapmed
Thank you for your postitive review! 😊
This is the most genius thing ever
This is the most genius thing ever! Quick consultation with expert advice. Got my delivery a day after - to my door. I don’t have to pay doctors fees and prescriptions which is close to 1k.
Extremely affordable and convenient. Love it!
26 June 2023
Unprompted review
Reply from Zapmed
Hi Lucinda,
Thank you so much for your review. So happy to hear you had an amazing experience 💛
Contro has been so efficient for me
Contro has been so efficient for me. The entire process from signing up, the virtual consultation with the Dr to receiving my meds. 20/10 for me
30 June 2023
Unprompted review
Reply from Zapmed
Thank you for your wonderful feedback! 🙌
Got my hair back.
After years of trying lots of different products to thicken my hair nothing worked. After 3 months on the prescription from contro my hair was so much thicker and seems to continue getting thicker. 3 of my friends also started with these products and all are seeing amazing results. Delivery and service is amazing from Contro.
5 July 2023
Unprompted review
Reply from Zapmed
Hi Gary,
Thank you for your review! So glad to see you are loving the service and that your treatment plan is working for you 😊
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