Excellent, friendly and speedy customer service. Jess managed to help me in less that 2 hours to assist with something that could take several days. Very happy with Zapmed.
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I live in a village we don’t have a clinic and have to travel really far to reach a pharmacy or any type of medical facility. Zap Med has made it possible for me to receive my medication at home month... See more
I was introduced to Contro last year and gave up after a couple of months, choosing to go an alternative route. I took a month away from Contro and immediately came back because of the excellent serv... See more
Company replied
Contro has proven to be the most efficient and reliable go-to sexual health care provider for me. I signed up, got a consultation on the same day and had my medication delivered to me the next day. I... See more
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4.5
Excellent
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The delivery took long to be delivered
The delivery took long to be delivered, as my condition got worse..I had to go to the public health care to seek help by the time the medication was delivered I was healed not in need of them anymore
17 April 2023
Unprompted review
Reply from Zapmed
Thank you for contacting us and bringing this issue to our attention. We sincerely apologise for any inconvenience caused by the delay in your medication delivery.
Upon reviewing your order, we have identified a few events that led to the delay in the delivery of your medication.
Firstly, you made an order on the 16th and reached out asking when your medication would be delivered. We explained that you required a consultation first so that our Partner Doctor could provide you with a correct diagnosis and medication. You had your consultation on the next business day (April 17).
Secondly, our Partner Pharmacy were unable to process your medical aid claim as you had uploaded incorrect details. They tried to contact you, but received no response. We then contacted you to confirm these details, and due to the constant miscommunication we requested a photo of your medical aid card to correct your details on your behalf.
Thirdly, once these details were confirmed and our Partner Pharmacy attempted to make the claim again, we were notified that your medical aid scheme would not pay for your prescribed medication, so we had to reach out to you again to confirm a private payment.
Your medication was sent to the regional branch on April 21, with delivery scheduled for the next business day. Unfortunately, the couriers were unable to locate you as a full address was not provided, and so your order was returned to the regional branch. We then had to reach out to you again to confirm the missing details so that your order could be sent out again.
The couriers attempted delivery again the next morning and your parcel was received at 8am.
We understand that the delay in receiving your medication might have caused you inconvenience, and we are truly sorry about that. We would like to assure you that we always strive to deliver medication promptly and efficiently to all our customers.
Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us.
They gave me exactly what I expected
They gave me exactly what I expected, a quick, easy way to treat a chronic problem without hassle. Their questionnaire really helps the doctor in terms of patient history and symptom analysis. Would defenitely recommend for uncomplicated issues!
25 April 2023
Unprompted review
Reply from Zapmed
Thanks for the great review Stephani! 😁
Quick and efficient service
The doctor kept to the appointment time, he listened to my concerns and gave his opinion clearly. I was able to receive the script immediately via email making it easy for me to get the medications early. My symptoms cleared quickly after I started taking treatment.
14 April 2023
Unprompted review
Reply from Zapmed
We are so glad you love our quick and efficient service Angel! Thanks for the review 😊
Immediate attention
Immediate attention, and was really quick to attend to my needs.
14 April 2023
Unprompted review
Reply from Zapmed
Thank you for the review Ntokeleng 😁
Excellent & Convenient Service
The process from start to finish was absolutely seamless and effortless! From the telephonic consultation to the delivery my experience was really professional and convenient! I am extremely excited to have come across Contra and will definitely recommend to anybody and everybody!
13 April 2023
Unprompted review
Reply from Zapmed
Thank you for such an amazing review Tramiane! 💛
The doctor was so much helpful with the…
The doctor was so much helpful with the explanation of the question i had asked, it was clear and straight foward
28 March 2023
Unprompted review
Reply from Zapmed
We are so glad you loved our service! Thank you Risk 😁
Fast and efficient service
Fast and efficient service. Very friendly assistance and Dr was very helpful. Highly recommend them. Recieved my script within minutes.
4 April 2023
Unprompted review
Reply from Zapmed
Thank you for the awesome review Carla! 💛
Loved how the doctor advised on my case…
Loved how the doctor advised on my case and how fast they delivered my meds
29 March 2023
Unprompted review
Reply from Zapmed
We are so glad you loved our service! Thanks for the review Talani 😊
All good seamless service and on time.
All good seamless service and on time.
WELL DONE
29 March 2023
Unprompted review
Reply from Zapmed
Thank you for this lovely review! 💛
I am so satisfied
I am so satisfied, very good service amd so quick. Thank you so much
27 March 2023
Unprompted review
Reply from Zapmed
We are glad you are satisfied with our service Laurèl! 😁
Contro service is excellent
Contro service is excellent - whatsapp communication requests is immediate and they keep you updated on your package delivery and inform you of any delays
17 March 2023
Unprompted review
Reply from Zapmed
Thank you for this awesome review Rashia! 💛
Reply from Zapmed
Thank you for the lovely review Bongani 😁
Reply from Zapmed
Thanks for the review Esihle! 😁
Amazing!
The whole process was seamless. My doctor was so nice and helpful and answered any questions I may have had. I spoke to Carla from Contro, she is the sweetest person ever and she is so helpful and always willing to assist me and answer my questions. It took 3 days for me to get my prescription. It was genuinely amazing and I highly recommend Contro
3 March 2023
Unprompted review
Reply from Zapmed
We are so glad you love Contro and our amazing service and team! Thank you for such a lovely review Sabrina 💛
Excellent assistance and speedy…
Excellent assistance and speedy delivery.
Thank you
23 February 2023
Unprompted review
Reply from Zapmed
Thank you for the review Wernich! 😊
Thank you so much to Dr Lukas Steenkamp…
Thank you so much to Dr Lukas Steenkamp and Jess. I definitely recommend contro. Most amazing service and delivery doesn't even take long.
27 February 2023
Unprompted review
Reply from Zapmed
We are so glad you love our amazing service! Thanks for the review Jonaline 😁
Seamless Excellent Service
Had my consultation on Feb 28th and my pills were delivered on March 1st!
Constantly updated via email about order updates.....seamless service..... highly recommended!
28 February 2023
Unprompted review
Reply from Zapmed
Thank you for such an awesome review Nadz! 💛
Very quick and easy to use service
Very quick and easy to use service. Reliable and affordable.
17 February 2023
Unprompted review
Reply from Zapmed
Thank you for the lovely review Kinisha 😁
Contro is fantastic
great experience with the doctor, fast delivery, efficient...
1 February 2023
Unprompted review
Reply from Zapmed
We are so glad you love our fantastic service! Thanks for the review Wayne 💛
Fast delivery and confidential
14 February 2023
Unprompted review
Reply from Zapmed
Thanks for the awesome review Gabriel! 😊
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