Zap Sweets Reviews

493

•

4.9

Sweet shop

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently share that shopping on the platform is completely seamless, thanks to a very intuitive and user-friendly website combined with simple ordering steps. Buyers truly appreciate the extensive selection of delicious, high-quality sweets that always arrive fresh, well-packaged, and reasonably priced. Shoppers repeatedly praise the prompt dispatch and exceptionally fast, secure delivery services that consistently meet their daily expectations. However, some customers also noted minor delivery coordination challenges, such as couriers requiring someone present on the first attempt, alongside occasional duplicate toy surprises in product orders.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast shipping and... See more

Product

Reviewers highlight positive aspects of product quality, consistently describing the sweets as fresh,... See more

Price

Customers had positive experiences with price, consistently highlighting great and competitive values across... See more

Reviews shaping this summary

I am a single consumer and Zap or one of my favorite at a reasonable price. Also their website is user friendly and prompt delivery. I misunderstood my parcel delivery was missing but they quickly i... See more

Company replied

I always buy my sweets from this company they have never let me down even if they have ran out of stock they always notify me when the stock is back in for me to buy

Company replied

Ordered from Zap sweets so many times ( I have a sweet tooth 🤣) and they always have what I want and the delivery is always very fast . I don’t even bother looking anywhere else for my sweet fix now... See more

Company replied

Excellent sweets at a great price! Speedy delivery too. Would highly recommend and will certainly use them again in the future.

Company replied

Company details

#4 of 35 best companies in Sweet shop

Information provided by various external sources

Zap Sweets is an online confectionery wholesaler with a HUGE selection of retro sweets, chocolates, fudge, gift ideas and much, much more. Exceptional quality is at the heart of everything we strive for and do, because we believe it’s what our customers deserve. We pride ourselves on offering and unrivalled range of confectionery products whilst providing amazing customer service alongside fast delivery and competitive pricing. This is why your honest feedback is so important to us.

Contact info

Unit 28 Riverside Offices, 17 Towcester Road, E3 3ND, Bow, London, United Kingdom
info@zapsweets.co.uk
zapsweets.co.uk

4.9

Excellent

493 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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All reviews

(493)

45 reviews in the last 12 months

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Jul 4, 2023

Great price. Quick delivery. My sweetie habit has been satisfied.

8 May 2023

Reply from Zap Sweets

May 16, 2023

Thank you very much for your kind review!

May 16, 2023

Use by dates far too short ie 3 months

Use by dates far too short ie 3 months. I have purchased from other companies on line and have always had 12 months plus.

8 May 2023

Reply from Zap Sweets

May 16, 2023

Thank you for leaving a review. Unfortunately, some confectionery items do have much longer best before dates than others and it of course varies due to the nature of the ingredients used in the products.

We do state on our terms and conditions that we can only guarantee 2-3 months (much shorted on USA/Japanese items) on the majority of our range as this is an industry wide guarantee used by manufacturers.

We contacted the manufacturer of the item that was dated August 2023 on your order after your e-mail and they confirmed that they guarantee a minimum best before date of 2 months on this item.

The other items from your order were dated December 2023 which again, for those items, the manufacturers confirmed they would only guarantee around 3-4 months although these items do usually have a much longer shelf life as received.

If you wish to return any of the items from the order, we would be happy to refund you on any unopened items once recieved.

May 12, 2023

Excellent!!

Price and quality.
Read the details carefully though ….
More than happy with my purchase, though I will spend the rest of my life chomping through the sack of peanut brittle!

Lovely range of sweets, great value, fast delivery and just a great, reliable place for pick n mix. Love the different size options too! I've bought from here many times and will continue to do so in future (my teeth hate you, but my heart loves you)

26 March 2023

Reply from Zap Sweets

Apr 4, 2023

Thank you very much for your kind review!

Mar 31, 2023

28 February 2023

Reply from Zap Sweets

Mar 8, 2023

Thank you very much for your kind review!

Mar 7, 2023

Quick delivery and delivered on time

27 February 2023

Reply from Zap Sweets

Mar 8, 2023

Thank you very much for your kind review!

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