I am a single consumer and Zap or one of my favorite at a reasonable price. Also their website is user friendly and prompt delivery. I misunderstood my parcel delivery was missing but they quickly i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I always buy my sweets from this company they have never let me down even if they have ran out of stock they always notify me when the stock is back in for me to buy
Company replied
Ordered from Zap sweets so many times ( I have a sweet tooth 🤣) and they always have what I want and the delivery is always very fast . I don’t even bother looking anywhere else for my sweet fix now... See more
Company replied
Excellent sweets at a great price! Speedy delivery too. Would highly recommend and will certainly use them again in the future.
Company replied
Company details
- #4 of 35 best companies in Sweet shop
Information provided by various external sources
Zap Sweets is an online confectionery wholesaler with a HUGE selection of retro sweets, chocolates, fudge, gift ideas and much, much more. Exceptional quality is at the heart of everything we strive for and do, because we believe it’s what our customers deserve. We pride ourselves on offering and unrivalled range of confectionery products whilst providing amazing customer service alongside fast delivery and competitive pricing. This is why your honest feedback is so important to us.
Contact info
Unit 28 Riverside Offices, 17 Towcester Road, E3 3ND, Bow, London, United Kingdom
- info@zapsweets.co.uk
- zapsweets.co.uk
4.9
Excellent
493 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Package delivered very promptly.The…
Package delivered very promptly.The sweets were a very good price. A third of what I would have paid on the high street.I would recommend this company to anyone The sweets are of the highest quality.
4 October 2023
Reply from Zap Sweets
Thank you very much for your kind review!
The sugar free sweets are tasty
The sugar free sweets are tasty. They are as described.
The package arrived very quickly.
Cannot do better than that!
Thank you.
4 October 2023
Reply from Zap Sweets
Thank you very much for your kind review!
Reply from Zap Sweets
Thank you very much for your kind review!
Reply from Zap Sweets
Thank you very much for your kind review! I have passed this feedback onto the manufacturer as they are always keen to improve their products.
Reply from Zap Sweets
Thank you very much for your kind review!
Nice range of sweets at a good price…
Nice range of sweets at a good price and a simple transaction. Will shop with you again and have recommended you to a friend.
25 September 2023
Reply from Zap Sweets
Thank you very much for your kind review!
Excellent prices & service. Quality sweets!
Brilliant service from this online company!
Placed order that I needed ASAP to take on holiday, which arrived super quick but I had ordered the wrong sweets.....Chloe from Zapp went out of her way and managed to get correct item to me just in time - she was so lovely and helpful!
28 July 2023
Reply from Zap Sweets
Thank you very much for your kind review!
Great service and quick delivery..
10 September 2023
Reply from Zap Sweets
Thank you very much for your kind review!
Reply from Zap Sweets
Thank you very much for your kind review!
Reply from Zap Sweets
Thank you very much for your kind review!
Reply from Zap Sweets
Thank you very much for your kind review!
Amazing sweet and a great price and…
Amazing sweet and a great price and super quick delivery
3 September 2023
Reply from Zap Sweets
Thank you very much for your kind review!
Reply from Zap Sweets
Thank you very much for your kind review!
Reply from Zap Sweets
Thank you very much for your kind review!
Great choice and selection
Great choice and selection. Delivery was as expected too, will definitely order again.
2 August 2023
Reply from Zap Sweets
Thank you very much for your kind review!
It was sent and didn’t arrive
It was sent and didn’t arrive it has been a week or so and still nothing
27 July 2023
Reply from Zap Sweets
Good morning.
I've just located this order on our system to investigate. This order was placed on the 27th, we despatched it on the 28th and DPD attempted delivery on the 29th. Sadly, due to an incomplete address with no house number on the order, DPD were unable to locate your property to deliver the goods.
It states on the DPD system that they tried to contact you to resolve this but were unable to so this was scheduled to be returned to us, which it was successfully. As a result, a full refund was processed and should be back on your original payment method shortly.
If you wish to place another order, please ensure that the address is full and complete. Both ourselves and DPD use an automated system, so it is important for the delivery address to be correct when placing the order.
We hope that this clears this matter up for you. Have a nice day.
Great service
Great product, delivered within short timespan and packed well. Responsive and friendly customer service
23 July 2023
Reply from Zap Sweets
Thank you very much for your kind review!
Reply from Zap Sweets
Thank you very much for your kind review!
Sweets are amazing
Sweets are amazing! Service was excellent! Price was very reasonable! Will defiantly use zap again.
29 June 2023
Reply from Zap Sweets
Thank you very much for your kind review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.